My iphone 4 dosnt charge after upgrate ios7, my iphone 4 dosnt charge after upgrate ios7

hi dear i have probleme after upgreate ios7,my iphone dosnt charge only when i turn it off get charge
can you help me?

Hello Ali1515
Check out the article below as it has troubleshooting options for issues with charging.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Regards,
-Norm G.

Similar Messages

IPhone 4S Won't Charge After iOS7 Update

After installing ios7 update my phone fails to charge properly.
When on: plug in charger : 'this device may not be supported' --- my option? 'dismiss'
on every plug in this message appears.
When off: battery icon appears when charger is plugged in, after 3 seconds fades to black, on pressing home button it shows battery icon again.
I've tried all solutions provided to me by phone technical support, no help.
My phone currently charges to 3-5% when left off, comes back to life when turned on, but doesn't hold charge for more than 5 min and dies.
When plugged into mac/itunes everything works exept charging.
I've tried other cables/chargers, nothing
Also no longer supports my fm car transmiter that I purchased 'this device may not be supported' --- my option? 'dismiss'
The reason for buing an iphone was to have my music on the go and be able to play it/record my creative ideas: now it has become a paper weight and source of frustration.
I will be taking it in to an apple dealer today to check if its a hardware issue, but there have been no hardware problems or any damage before or after ios7 instal.
Questions:
how do i get it to charge? how do i get it to support my purchased iphone accesories?

I have a similar problem. I have an iPhone 4s that was working perfectly. Almost immediately upon upgrading to iOS7 I noticed that the battery began to drain much quicker. This morning when I tried to recharge the battery it would not recharge. I followed brad805's suggestions. When I took it to the Genius Bar they attempted to remove the battery and directly power the phone from a cable and that did not work. The phone is now completely dead and because it is past the one year warranty period, there is little that the people at the Apple Store can do to help me. I took very good care of the phone when I owned it and there were no incidents to the phone in the time since I upgraded to iOS7. I strongly believe that the upgrade to iOS7 is the contributing factor to this phone failure.
Is there a mechanism to register a complaint with Apple? I understand that phones fail from time to time but based on the posts I am seeing on the internet, I fear that there are additional instances like mine.

My iPhone 4 won't charge after iOS7 update

Dear all,
I gave my perfectly functioning iPhone 4 to my girlfriend with iOS 6.1.3 installed. After upgrade to iOS 7 we encountered a lot of problem with the battery charging. I will try to describe them (please keep in mind that I have already tried different cables/rechargers/connecting it to different computers etc etc...)
1) When the iPhone is on it just wont recharge.
2) When there is battery left, I switch the iPhone off and I plug it the recharger, it just wont recharge.
3) When the battery is completely drained and the phone is off I can recharge the phone a little bit! just untill the Iphone switches on automatically, than the recharging stops.
Because the recharging can take place in some "exotic" circumstances I believe that everything with the hardware is working. I suspect the upgrade wo iOS 7 is the main suspect.
Any thoughts/suggestion is welcome.
Andrea

Update
I went to the Apple store today and informed them of my issue with the iOS7 on my 4S. They diagnose the problem as a hardware issue not a software issue (The charging dock/area inside the phone where the charger connects was busted). So apparently to them, my phone was already "going to break" and it had no relations to iOS7. They also told me that it sometimes just happens - hardware malfunctions/problems. Since my phone wasn't under warranty (1 year 3 months, slightly over) my phone cannot be replaced & they told me I have to purchase a replacement b/c unfortunately that part - battery dock thing - cannot be replaced on the 4S but apparently can be on the 5. Also I overheard that the wifi issue where its greyed out is also a hardware issue and the phone needs to be replaced. This all sounds bogus to me. Too much of a coincidence in my opinion, but sadly enough my warranty is over and now I'm just ****** that I have to replace my phone. (Iphone 4S replace -200 dollars, 90 day warranty OR purchase the iPhone 5C/5S instead) Learned my lesson, buy the Apple+ for stupid situations like this. I'm still ****** at the fact that my phone literally died after the iOS7 update, great timing. Never updating again.

My iPhone 4S won't charge after iOS7 update

I updated to iOS7 yesterday and everything seemed alright until 1 day later. My battery went from 70% something straight to 1% out of nowhere. I left it charging on my wall charger and came back 1-2 hours later and it was still at 1%! I knew something was wrong then so I tried to turn off everything possible - i.e apps, brightness. Unfortunately, that didn't work either. I tried turning it on and off which did nothing. My phone was stuck on the "red battery" big icon. Once my iPhone connected again, I tried to restore my iPhone and now it's stuck on the charging phase - but the % doesn't go up and my computer doesn't detect my phone at all. I don't think it's charging. HELP! I have it "charging" (usb connected to comp) So far I don't see any changes. All I see is my dying phone. Come on apple, this is riduculous. Help, if anyone has the same problem and found a solution!

Update
I went to the Apple store today and informed them of my issue with the iOS7 on my 4S. They diagnose the problem as a hardware issue not a software issue (The charging dock/area inside the phone where the charger connects was busted). So apparently to them, my phone was already "going to break" and it had no relations to iOS7. They also told me that it sometimes just happens - hardware malfunctions/problems. Since my phone wasn't under warranty (1 year 3 months, slightly over) my phone cannot be replaced & they told me I have to purchase a replacement b/c unfortunately that part - battery dock thing - cannot be replaced on the 4S but apparently can be on the 5. Also I overheard that the wifi issue where its greyed out is also a hardware issue and the phone needs to be replaced. This all sounds bogus to me. Too much of a coincidence in my opinion, but sadly enough my warranty is over and now I'm just ****** that I have to replace my phone. (Iphone 4S replace -200 dollars, 90 day warranty OR purchase the iPhone 5C/5S instead) Learned my lesson, buy the Apple+ for stupid situations like this. I'm still ****** at the fact that my phone literally died after the iOS7 update, great timing. Never updating again.

After I downloaded the ios7, my iphone 4s stopped charging.

After I downloaded the ios7, my iphone 4s stopped charging. Even with the original cables. I've tried pluging in it at the AC charger and two different computers and nothing. It seems that the phone connects and disconnects every 2 seconds.

Hi jujuschmidt,
Thanks for visiting Apple Support Communities.
If your iPhone isn't charging reliably, first make sure you've restarted and reset it:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the behavior persists, try restoring the device:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
If restoring is necessary, doing so should resolve the issue or isolate it to the hardware itself.
Best,
Jeremy

Iphone 4s doesn't charge after upgrade to ios7

My iphone 4s stopped charing after upgrade to ios7. I thought this was caused by dirty charging port ,, but it isn't.
I connect to my wall charger and it starts charging, but after a couple minutes it stops. The same issue when connected to my work PC. It only charges when connected to my mac !
I tried several home chargers and the problem remains the same.
I have this issue on both our household iphone 4s's ,!
Help this is terrible and my battery survives half a day now !

Same issue...ios7 upgrade...battery wouldn't hold charge...now it is dead...phone will not turn on or reset...
When plugged into a Mac for 2 hours, with the original USB cord, screen is blank...when pressing the sleep button, I get a picture of a battery with a tiny sliver of red...but not able to turn on.

Why i can't charge my iphone after upgraded to ios7.0.2?Battery losing quickly even it seems to be charging

My phone's battery seems not to rise even I am charging it.
And battery loses quickly after upgrading to ios7.0.2
how can this problem be solved?

Hey yly_gatsby,
Thanks for the question. I understand you are experiencing issues charging your iPhone. The following article may help to resolve your issue:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Battery does not charge
1. Verify that the outlet being used is working.
2. Try another USB power adapter if available.
3. If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
4. Try another USB cable if available.
Thanks,
Matt M.

IPhone 4s not charging after update to iOS7

After updated to iOS7 my iPhone 4s will not charge anymore

I would try plugging in the phone to the wall charger that came with it, and then reset the phone by holding the power and home buttons down until it turns off. Then turn it back on and see how the charging works.
Also if that doesnt seem to resolve it, take a look at this section from the article named iPhone: Hardware troubleshooting http://support.apple.com/kb/TS2802
Battery does not charge from the USB power adapter
Important: Only original iPhone can be charged from a FireWire-based power source. If iPhone is connected to a computer that's turned off or is in sleep or standby mode, the battery may drain.
Verify that the outlet being used is working.
Try another USB power adapter if available.
If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
Try another USB cable if available.
Also refer to iPhone and iPod touch: Charging the battery.

Charge have problem with iphone 5 after upgrade to IOS7

Dear everyone,
I just upgrade to IOS 7 for my iphone 5,unfortunately is when i charge it ,a message displayed is accessory is suitable and % battery not up but down.I try a way as switch off is battery up again.
How to solve this problem.
Thanks a lot
Son

Hi
I cannot find it again, but I found a possible answer in another forum.
It is correect. Ios 7 has an option for auto app update.
The information is left on the screen to advise you which apps have been updated. Apparently they will clear after a week, only time will tell.
If I find the link I will repost.
One thing I noticed was that if you delete the app the update notice goes, only to return when you reinstall.......weird.
Cheers
Andy.

My Iphone 4 will not charge after Ios7 update, does anyone know how to fix ?, My Iphone 4 will not charge after Ios7 update, does anyone know how to fix ?

My Iphone 4 will not charge after ipdate to IOS 7.0.4, Does anyone have a solution ? I have tried apple cables and chargers. I see many have the same issue. Anyone made progress ?

No offence, but as with quite a few others, my Iphone stopped charging on mains after iOS 7.0.4 update too.
Not sure you can categorically advise that "it simply is not a software issue" when so many different people are having the same symptoms after updating their iOS Just have a quick Google!
Luckily my (original Apple) cable will still allow recharging via USB to a laptop. So, process of elimination would point to a bricked charger that was working faultlessly up until the iOS 7.0.4 update was applied. Seems quite a stretch to be a coincidence.
Look forward to an explanation ..... and an update? ......

Why won't my iPhone 4S hold a charge after updating to ios7 ?

I accidental update my iPhone 4S to IOS 7 and now it won't hold a charge for a day? Why is that. I had no problems before the update ...

I am having the same problem with my 4S since the last update. It was shutting off at 38% now today it shut off at 50%. It's driving me nutz and is not very reliable. Some one please suggest something to do. I was wondering if I should eliminate some apps that just updated one by one to see if that helped or just go through that nasty reset. I don't really want to do that but if I have to I will.

IPhone 4S shutting down after iOS7 and support from Apple Chat

So, my iPhone is shutting down suddenly with battery at about 40% and saying that it ran out of juice, asking me to plug in the charger. When I do it, it shows 40% again. It looks like other people have similar issues with not only the 4S, but iPhone 5 as well.
I tried to contact the char support and well, read by your self below. Not only nothing was solved, but the support just hanged up the chat on me, and didn't answer my last question. That's really not what I expected from Apple. Well, that's it, no more iPhone in my household.
Case ID is 537464016 in case anyone from Apple wants to check it out. I'm selling this iPhone and never coming back.
Now Chatting with Calvin
Thanks for contacting AppleCare chat support. My name is Janan. Please give me a moment to look over your information.
Please note: In the event that we get disconnected it's likely due to a system or connection issue. It is never our intent to disconnect from you. If you do get disconnected, please chat us back or go to [Contacting Applehttp://support.apple.com/kb/HE57http://support.apple.com/kb/HE57] for phone support numbers and refer to the case number on the email that you've already received.
Hi Janan
Hi Luccas, how are you doing today?
Good thanks. I have an issue with my iPhone 4S
Luccas, from what I see in the pre-chat notes you provided, it looks like you are having an issue with Battery life. Is this correct?
Since I updated it with iOS7, the phone is shutting down suddenly when the battery is below 40%
I wait then about 10 min, or I do plug in the charge, and the battery shows 40% again
I tried to restore the phone using iTUnes
twice
but the issue is still happenning
Did you set up your phone as new after restoring?
yes
How long until the unexpected shut downs started up again then?
straight away
I found your diagnostics… Give me a moment to have a look?
ok
Ok, there may be an issue with your battery, but we’ll need to have you do some troubleshooting before we can verify that it needs replacing. How does this sound to you?
sounds good
One moment while I tic the boxes of the things you’ve already done please
ok
Do you show any appellations in your App store that needs updating?
no
Do you lock your iPhone when not in use to shut the screen off?
yes
How bright have you set your display?
it's on automatic
Do you use Wifi mostly?
at home and at work yes, so it's on wifi most of time
Do you have a lot of applications pushing notifications to you?
no, the phone doesn't have a lot of apps, especially after I restored it
Understood
Do you use your phone for emails?
yes
On your phone, would you go to Settings > Mail, contacts, Calendars > Fetch New Data for e please?
yes
it's set to push
but I don't use the mail app from Apple
I use the Gmail application
Ah… Ok
So there’s no email used there.
Back up to the Settings page please?
ok
Go to General > Background App Refresh now
yes, I disabled most of the apps her
I just have the Gmail app and the Google Maps
as these are the ones I use most
LOL… You are the perfect user!
What about Location Services?
it;s on, but again, just for google maps
Ok
and the find my phone service
Exactly
Let’s go back into General then Usage please?
Sorry, Nevermind, I can view that from your diagnostics...
ok
Do you use Instagram?
yes
That’s caused some memory issues of late...
Your battery is starting to show wear though
I didn't have any issues before updating to iOS7
the battery was working perfectly fine
never have any shutdown
Your battery is also 2 years old
One of the updates addressed battery issues and since you’ve restored your iPhone, it appears that it is on its way out.
the battery was 2 years old last month as well, when I had iOS6 and was working fine
I have done all updateds
I certainly apologize about the inconvenience this issue is causing.
But since you’re using your phone correctly, your restore hasn’t had any affect, this is the only conclusion I can reach
so, what's the solution?
can I come back to iOS6?
I’m afraid there’s no way to go back to iOS 6
so, I can't come back to the OS my phone was working properly, and I have to stick with a OS where my phones shutdown in the middle of the day with half battery full
Again, it isn’t the fault of the operating system software.
so, can you explain me why not?
if with iOS6 the battery didn't have a problem
and suddenly, when I update, I have an issue?
You have restored your phone and set up as new. If that fixed the battery life, then it was a software issue. If not, it was a hardware issues
look, if I come back to iOS6, the batttery issue is gone
so, it's a software issue
One moment while I get a senior advisor for you please?
ok
There’s just a few minutes wait time.
no problem
Just checking back… Our chat volume has gone up since Phone Support closed. This isn’t a normal wait but I’m still waiting with you.
that's fine
Still waiting with you
ok
Luccas, your problem requires extra knowledge and skill so I've got Calvin, one of my senior advisors taking over from here to make sure your problem gets the attention it deserves if that's okay with you. It was my pleasure to assist you today and I will leave you in Calvin's capable hands.
Thanks Janan
Hi Calvin
You’re welcome… One moment and I’ll transfer you
You are now being connected to another Advisor. Please standby.
Thanks for contacting iOS. My name is Calvin. Please give me a moment to look over your information.
Now Chatting with Calvin
ok
Hello Luccas, I see that your device is shutting down when the battery gets to about 40%, is that correct?
correct
I am really sorry to hear that, I can see that being frustrating.
it shows that image saying to plug in the charges as the battery is dead
I looked over the diagnostic it shows pass but its in yellow.
yes, especially if you consider that was working just fine one month ago before I updated to iOS7
I understand, it may cause people to think its the software but really what happens is during a restore or update sometimes it just brings the existing issues to the surface.
As even though your battery pass, its in yellow signifying its ready to failed but it appears its already failing.
Normal battery passes, its in green.
Since you have already restored it as new. That pretty isolated the issue.
sorry, I still don't get it. In one version of the software, my battery lasted the whole day without any issues. Now, after updating, the battery shutsdown at 40%. That's software issue for me. And, more important, if I wait about 10 to 15 min and try to turn on the phone. It's back again, and last until is about 30%, than, the same issue occurs.
If iOS6 was able to handle the battery just fine. I would like to be able to install it again
I understand you do have some concerns regarding iOS 7 and would like to revert back to your previous software. In order to avoid compromising your device in anyway the software is only designed to move forward. Downgrading the iOS is a feature that Apple cannot assist with as well as recommend since it can negatively affect your device.
However, we are always open to suggestions from our customers. Using this website (apple.com/feedback) would be the best option for submitting your concerns directly to Apple. We love to hear from our customers and future updates may even include specific features suggested to us by our customers.
Now keep in mind we have hundreds of millions of iOS device out there and most of them are running iOS 7 and running it fine.
In my case, upgrade the software affected negatively my device.
and a quick search on google shows that a lot of people have similar issues as me
Ok, we're running in circles here
You can do a search for iPhone anything and you will bring up a lot.
I though you would come and offer a solution
but you're just appologizing
not the kind of support I would expect from a premium product
The solution would be an out of warranty paid service.
not sure if would pay the premium next time
I don't see this as a solution. Because was an upgrade of software that made my phone stop working properly
I am sorry, I would have to respectfully disagree. I do agree that you notice the issue after the update. However does not mean that the update cause the issue.
So, explain me why in iOS6 it did happen?
I am sorry but there is just too many possibilities out there and I would just be speculating.
ok, so, at the same time that doesn't mean that the upgrade it's the cause, it could possibly mean that it's the cause, do you agree?
So explain to me why hundred of millions of units are running it fine?
I can't say about the hundred million of units
and that's not an issue that I care about
If even a fraction of the people had this call. I would not be talking to you as there would be huge backup of customers waiting.
what I care about is that the phone I paid 800 swiss francs is not working after a software update
I have a problem, and I'm contacting the customer service, so I care about being taking seriously and looking at the issue in my device
telling me that hundred of millions of devices works, and mine doesn't, that's not helpful
Ok, let me have you call phone support in you’re region. So that they can open up a engineering ticket and get you a response directly from engineering.
United Kingdom
(44) 0844 209 0611***
so, now you're saying that the last hour of my time has been useless because it's not you that can solve my problem?
and worse, you're making my self calling someone else and loosing even more time?
What I am saying is you are not accepting my solution and you believe you are correct.
So lets go with your direction to get you an answer directly from engineering.
no, you're asking me to pay for a new battery
That is my solution.
and you're expeculating that's the solution
you're not sure about that
You disagree so lets go get you an answer from higher up, do you not like that solution?
Lets agree to disagree and find you the answer you want.
Period.
ok, but I don't want to loose more of my time to call someone. And pay for the call
Debating this with me is not going to get us anyhwere.
I can setup a call back for you if you like.
you have access to the customer service system and could open a ticket
What number is best to reach you at?
+44 07445376676
just for my information
what they will look at?
anything they will do differently?
Call is schedule for 8:00-8:15 AM.
tomorrow?
Saturday.
Greenwich time.
ok, again, can you tell me what they will look at? anything they can see that you couldn't?
Thank you for your time.
Your chat session has ended. Thanks for using Apple's chat support

Sounds like you have a battry issue but don't want to believe it.
If a car was running fine on one tank of gas, then you filled it up with another tank of gas and it began to run funny, one might suspect that tank of gas. But let's just say coincidence blew a valve-- would you think the new tank of gas was the culprit?
BUT WAIT!! It just might have been! The gas could have been of higher octane and put more more strain on the valves; you know, like going from 87 octane (OS6) to 93 octane (OS7) and showing you the engine was on the edge of compromise.
Sometimes you have to go with common sense. If everything else is ruled out, it must be the battery. And if it runs fine one moment in OS6 but immediately ***** in OS7, I'd believe my battery was suspect-- though comfy-- in OS6 but the OS7 showed its true power.
Moreover, if you had the answer-- or didn't want to believe someone's more competent advice-- why did you even call? You've already shown that you don't know much when you asked if you could go backwards after setting up the new OS as a new phone.
Additonally, if you're such the know-it-all, but yourself the $29 battery and put it in yourself. It's a piece of cake.
<Edited By Host>

My iphone 4 will not sync after upgrading to ios7

After upgrading my iphone 4 to ios7, I cannot sync with itunes. It either goes through 4 steps and then "canceling sync" or it hangs up on "waiting for files to transfer" and never gets past that. I tried some suggestions in other support articles. I synced with itunes in safe mode. I reset the phone and did a restore. Nothing seems to help. I upgraded to 7.0.2 but no changes. Please Help!

No offence, but as with quite a few others, my Iphone stopped charging on mains after iOS 7.0.4 update too.
Not sure you can categorically advise that "it simply is not a software issue" when so many different people are having the same symptoms after updating their iOS Just have a quick Google!
Luckily my (original Apple) cable will still allow recharging via USB to a laptop. So, process of elimination would point to a bricked charger that was working faultlessly up until the iOS 7.0.4 update was applied. Seems quite a stretch to be a coincidence.
Look forward to an explanation ..... and an update? ......

How can we tell if the iphone is already fully charged in ios7? Even if its 100% the thunderbolt icon is still displayed. Not like in ios 6 that we will know when to unplug the charger because there is an indicator.

How can we tell if the iphone is already fully charged in ios7? Even if its 100% the thunderbolt icon is still displayed. Not like in ios 6 that we will know when to unplug the charger because there is an indicator.

For those who seem unfamiliar with what is being asked:
On iOS 6 and older, just because the phone reached 100%, didn't mean it was Fully Charged. The way you could tell was the lightning bolt symbol that indicated the device was charging would change to an outlet plug when the device was not only 100%, but also stopped accepting further charge. This symbol switch would occur anywhere from 5-15 minutes after the device already was displaying 100%.
Now, on iOS 7, while it still reaches 100% with that same lightning bolt charge symbol, during the 100% point, it never switches to the plug symbol to indicate the charge period is totally finished.
Can anyone confirm if there is a way to see this charge completion in iOS 7 since it appears that there is no longer a symbol for it? Is there any indication that Apple may have changed the charging display so that now it only displays 100% when it would have previously displayed that plug symbol?

After updating to iOS7, i can't play youtube songs while the phone is charging using car usb adapter

I have a iphone 4S and updated to iOS7. After update i am not able to play songs in my car using youtube when the phone was plugged into usb power. The way i play youtube songs (that's how i listen to songs in the car) from my iphone is, i have AUX cable that connects the iphone to AUX port in my car music system. When the phone is put into chaging mode using the USB cable in my car, it start assuming i am connected to apple TV and everything goes blank. If taken out of charging it works as expected.
Now how it worked befoe iOS7? Before everytime i put the phone into charging in the car in-built USB port, after a few minutes a message pops up in the phone "This accessory is not supported ..." I press "OK" and after that playing songs from youtube is business as usual. If i connect the AUX cable before i see this pops up message and start playing songs, it assumes connecting to apple tv and songs would never play.
With iOS7, i waited 2 hours and still have not seen the pop up message "This accessory is not supported ..." and playing using AUX cable all the aasuming connected to apple TV. Can some one please help to resolve the issue ??
Thanks.

wooh-ho ! I have upgraded iOS 7.0.3 yesteray, plugged the device to my car USB charger while going home from work... guess what to my surprise it popped up the message "This accessory is not supported ..." in a few minutes exactly as it used to be before iOS7. However i did not play any online music since connection was poort is disrupted in my area yesterday. I am sure it will play music while on charge. Many thanks to apple engineering team. They definitely read the forum and picked my issue to address. Great job. Kudos !
I was almost thought of dropping the phone since it became useless in the car i drive. Now maybe i will upgrade to 5S in couple weeks!

My iphone 4 dosnt charge after upgrate ios7, my iphone 4 dosnt charge after upgrate ios7

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