My iPhone 4 from the Apple store. Now changing provider and it appears locked. Should it be?

I bought my iPhone 4 from an Apple store a couple of years ago and understood it to be unlocked.  Now I am changing provider and it appears to be locked. I have tried the new SIM card with other phones and it is okay.  Originally I was with Vodafone and have recently moved to GiffGaff as I reached the end of my contract.  The iPhone won't start up instead it says "Only compatible SIM cards from a supported carrier may be used to activate iPhone.  Please insert the SIM card that came with your iPhone or visit a supported carrier's store to receive a replacement SIM card."Although my number has been ported across I place the old SIM back in the iPhone and it starts up.  Can anyone offer any advice?

If you are in UK
Apple sell unlocked but they will also sell an iPhone with a contract
especially back in iPhone 4 days
If you purchased fron an Apple Retail store ( Apple owned) and paid
full price it should be unlocked as your Apple receipt should show
If not , it is locked but (if in UK ) Vodafone do offer unlocking .
Do a deep search of their site and you will find guidance not easy to find

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