My iPhone 4 has a box around my apps and won't let me scroll up or down, My iPhone 4 has a box around my apps and won't let me scroll up or down
I have an iPhone 4 and I get a box around everything when I go to scroll and to unlock it it says slide right to unlock how do I fix it?
Hello Digital park,
If you cannot connect to the iTunes Store in any way, then I have 2 articles to recommend for you. The first is Can't connect to the iTunes Store found here http://support.apple.com/kb/ts1368.
And the other is iTunes: Advanced iTunes Store troubleshooting found http://support.apple.com/kb/TS3297
All the best,
Sterling
Similar Messages
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A black border and semi circle have appeared on my screen of my iPhone 5. It wasn't there this morning it just appeared now a yellow tinge has appeared around the semi circle and sometimes I get a line going across my screen which then disappears
Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data by resetting, but it can cure some glitches after installing new software or apps.
If this does not work, set it up as new device, explained here:
http://support.apple.com/kb/HT4137
If still no luck, get it serviced by Apple or visit an Authorized Apple Service Provider next to your place and let them have a look at your device. -
Why has my 8x8 desktop app on my Macbook Pro running OS X Yosimite 10.10.1 suddenly stopped working while the app on my iPhone and the online service both work fine? Is this because of some recent software update by Apple? 8x8 support acknowledges issues with no current work-arounds? The 8x8 desktop app worked until early December, then quit. I've deleted and re-downloaded the app, but no difference.
The solution is :
1. Delete iPhone configuration utility. Just drop it to the trash
2. Run
sudo rm -rf /private/var/db/receipts/com.apple.pkg.iPhoneConfigurationUtility.*
rm -rf ~/Library/Preferences/com.apple.iPhoneConfigurationUtility.plist*
3. Delete the whole folder: /System/Library/Extensions/AppleUSBEthernetHost.kext
4. Reinstall iTunes (just over the previous one)
5. Restart
incase of any issues, visit this thread: https://discussions.apple.com/thread/3725328?start=15&tstart=0 -
My iPhone was stolen a few days ago. It appears to be offline on the Find My iPhone app. If the person who has it turns it on only for a brief moment and then turns it off immediately, will the location still be found? Once it returns to being offline will the location still be sent to me? And also, how can I retrieve my pictures from my iCloud?
Anything is possible.
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When my husband and I first bought our iPhones, I was the only one with an Apple ID (since he never used iTunes). He used my apple id to get apps. Now he has his own ID, but my apple ID email address keeps popping up on his phone when he tries to download an app. We do not want to have all of the same apps on our phones. How can we change the ID on his phone? I already tried going to Settings>iTunes &App Store> and changing the Apple ID to his account email and that did not solve the problem. To make things worse, I recently changed my Apple ID email address (without getting a new ID) and I do not remember my old password (and this is the address that is popping up on his phone). He does not have any music on his phone and all of the Apps that he has are free. Any help you could offer would be great (-:
All apps are forever tied to the Apple ID that bought them. To stop your id from popping up, you need to delete the apps on his phone, and then repurchase them under his account.
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My iPhone has my old email set up throught iCloud. How do I reset my new username with the device without deleting everything. And if I have to delete my old account, will everything (contacts, pictures, games, apps, etc.) be erased from my phone.
Your old ID connects to an icloud account containing all your data (email, contacts, etc.) If you then use a different ID, you will connect to a different account, which results in losing all your "apple" data, like emails, contacts, calendars, etc.
However, Apple IDs are also used to connect to an itunes store account, with is different. You can keep using the old itunes store ID to keep all your purchases (but if you change to a different ID, you will lose all purchased items) and use the new ID for icloud (but losing emails, contacts, etc. from the old account). -
I have forgotten my restrictions passcode and i dont want to lose any media on my iphone, or any apps, i am scared to back up my media for restore in future as these photos and videos mean a great deal to me, is there any way i could get around it? Thankyou if you can help; oh and last time i restored my iphone it didnt restore ALL the media only some and very improtant photos went missing :(
All media and apps on the device should already be in iTunes on the computer.
If you have forgotten the restrictions passcode, the ONLY option is to restore as new.
Then sync back any media, apps, contacts, etc back to the device.
You can not restore from backup as the restrictions passcode is included in the backup. -
I have changed my Iphone once last year. My iphone has being playing up for the best part of 6 months. It Keeps deleting all my music of the phone. it freezes and will not allow me to turn it on or off. if i am in the middle of an app it will randomly shut it down and turn the phone off totally (even if it is charged.) It will not charge properly, it has to be in a exact position to charge and even then go's off and on. I thought this my be my charger but the charger works fine on another phone. it will not allow texts to come through properly and sometimes will not not let me ring people it just freezes and i have to turn it off and on a couple of times in order for it to work. it will not let me update apps and the silent button is not silent it still go's of on ringer.The keyboard will freeze up not allowing me to type anything. It wants me to pay £126.44 for it to be repaire when i have nothing to do with why its not working!
That is correct.
That is the price of a replacement iphone once your iphone is outside of the warranty period -
I have loaded and reloaded Reader 9. I cannot open a pfd document. I can save it to desk top then open it via a drop down box that has a "open with Adobe Reader 9". How can I avoid having to do this?
Hello Michael,
Thank you for your response. My operating system is XP. When I try to open a pfd document I just get a series of letters and symbols in a dialog box. The top of the box says "select the encoding that makes your document readable". I can choose Windows, MS-Dos, or other (there is a long list to choose from). None seem to make a difference. If I save the document to my desk top I can right click on it and choose an option "Open with AdobeReader 9" and it opens fine.
Thank you,
Rick
New Edge Technologies
6525 Peninsula Dr.
Traverse City, MI 49686
231.620.2521
231.941.1284 (fax)
[email protected]
Date: Wed, 8 Jul 2009 06:22:51 -0600
From: [email protected]
To: [email protected]
Subject: I have loaded and reloaded Reader 9. I cannot open a pfd document. I can save it to desk top then open it via a drop down box that has a "open with Adobe Reader 9". How can I avoid having to do this?
Hello:
What operating system does your computer use? What happens when you attempt to open a PDF document rather than saving it first? Please include any/all error messages. Also, have you tried opening documents from other locations or just one in particular?
Thanks,
Michael
> -
I know exactly what my restrictions passcode is meant to be (I have even written it down) but it has strangely changed itself. I cannot delete apps anymore and it has been getting on my nerves. I am worried that I will lose my purchased films and books and my pages documents if I perform a factory restore. What do I do?
To remove the Restrictions passcode you will need to either...
Restore the Device as New...
http://support.apple.com/kb/HT4137
OR...
from a Backup created Before the Restrictions Code was set....
Restore from Backup
http://support.apple.com/kb/ht1766 -
has anymore experienced their app icons appearing so huge the you can't use your iPhone . I've done everything i can think of. restored my software and re sinked to no avail.
This is asked ans answered ofeten. The forum search bar is on the right side of this page.
It is also covered in the manual: Zoom feature:
iPhone User Guide (For iOS 4.2 and 4.3 Software)
Double tap with three fingers. -
Recently updated the the apple tv remote app for my iPhone4. Now can no longer turn on the apple tv "box" on/off using iPhone app as I used to do before the update. Only thing that shows on iPhone screen is music library. Home Sharing is on. Any help appreciated. Sorry if this is not exactly the right place to post this!
One clue: I have found a reliable way to solve the problem when it happens.
In my network, I have the main Airport Extreme (Gen 1) which is connected to my router, which distributes IP addresses to my internal subnet. The other two AEs (one Gen 4, one Gen 5) are set to extend the network.
When I get this problem with an AppleTV 2 that can "see" my library, but when I try to open it, it says it couldn't find the library, it seems to have to do with a change in which Airport Extreme it's talking to.
If I restart the main Airport Extreme from the Airport Utility, effectively restarting the entire wireless network, then when the network resumes, every AppleTV 2 is happy again.
Unfortuntely, the problem does seem to recur - but I'm wondering if it's because temporary interference leads an AppleTV 2 to try to connect to a different AE, and somehow that's mucking with the Home Sharing. Remember, internet access (Trailers, Store, Netflix) have no issues. Purely Home Sharing.
Adam -
I have 2 Apple IDs. 1 associated with all the family's devices and the other with no devices associated with it. Is there a way to split out the devices between the 2 IDs without losing Apps (iPhone 4s) or music (iPod classic)?
i'd be inclined to leave things as they are. Managing app updates over more than one account in the same library or device requires you to sign in and out of each account in turn. You cannot transfer content from one account to another.
tt2 -
Just bought a used Oct '13 MacBook Pro and I can't sign into the App Store as it still displays the old owners user ID in the login box (in fixed grey text). Any ideas of how I what I could do? Thanks.
The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. You will need the Apple ID and password that you used to upgrade. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted from the disc, the USB device, or Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it under your ID. In that case, contact iTunes Support. -
show the data shows whe i selet for sync (i have ticked sync only ticked icon) and selected two playlists - the data usage shows an extra 3.2 gb off my 32g ipad and the movies show up purple on the data usage bar, i press apply / sync it takes 20mins to go through 5 stages - never once do i see a song title or number in the update display. then when it finishes the data usage bar goes back to the lower amount before i tried to add the music and movies to my ipad?? The only thing that i have managed to move if pictures??
Im confused, ive always got on fine with moving, updating and syncing my iphone, ipod touch, have done this the same way but NO music or films
when i go through the summary section it says i have selected 757 songs (off two playlists) and i movie (from a digital copy via itunes), they show in usage bar b4 sync but then after sync nothing! i have tried both wi fi sync and normal, i have the lastest updates and CANT FIGURE THIS OUT
When i set up the ipad out the box the other day it asked whether i wanted a NEW INSTALL or RESTORE FROM ICLOUD BACKUP (presumbly off iphone), I choose restore, it then downloaded all the apps and web history/bookmarks etc, although it took about 8 hours to do it which i thought was odd?!
Ive spent £500 on this and if i cant put my msuc or movies on it that makes it a very exspensive web browser, APPLE this should be easier .......! please help - im no techno noob beither grand master, just your average user so im sure people might know what to do... i freakin hope so!ps when syncing it jumps through steps 1 - 4 real fast, i seem to remeber iphone showing the number of tracks transferring and names, but i see nothing? then it sits on 5 saying "waiting for changes to be applied"
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I use iTunes on my family iMac, my iTunes, I believe, one update below the current software any my iPhone is on iOS 7.0.3. Music purchased through iTunes syncs correctly and will play properly. Songs that I have obtained through CD's, however, are now grayed out and have a red square with a circle around it. When I click on the song, it will cycle through my library until it can play a song. iTunes will also not restore songs that I have removed from my iPhone but are in the cloud. Is there any possible way to fix this issue? Everything has been working fine until iOS 7 and the new version of iTunes. Thank you for your time!
I am so relieved to hear that I am not the only one experiencing this! However, I am sorry to hear you are going through this as well. Lucky for me I am upgrading to a 5s which will be sent to me on Wednesday. I did stumble upon an article with tips on how to downgrade back to iOS 7, but I am EXTREMELY apprehensive about doing that myself. Here's the article link if you want to give it a go:
http://osxdaily.com/2014/09/21/downgrade-ios-8-back-to-ios-7-1-2/
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