My iPhone 4 has a cracked screen that I cannot see anything on it. I want to clear my pictures off of it before I sell it. I plugged it into my Surface RT, but I cannot download iTunes and I cannot unlock my phone. How can I get my pictures off my phone?

I have a cracked iPhone 4. It still works, but the body is cracked and I cannot see the screen. I want to get my pictures off before I sell it. I have a Microsoft Surface RT and cannot download iTunes, and I cannot unlock my phone because I cannot see the screen. Any suggestions?

The solution would have been to back up your photos to your computer before the screen broke.
It's too late now. But you'll know for next time.

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HT3702 I have about $150.00 charges to my Itunes and i did not make them, How can i get help from APPLE?

Please help me resolve. I have changes to my ITUNE store i did not make. How do I get this corrected?

Change your password.
Alert your credit card company and discuss reimbursement with them.
If you like you can click Support at the top of this page, then click the link under Contact Us to reach itunes support

I remember my password for my ipod touch fourth generation but i cant get into it because my brother tried to many passwords and locked me out of it. how can i get back into my ipod?

i know my password for my ipod. but the ipod touch fourth generation i have my brother tried a lot of codes and locked me out of it. how do i do a hard reset on it?

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

HT3702 Yikes! My eight year old purchased some aps from iTunes and it comes to $130! How can I get these taken off? I don't even know what they are?

My eight year old was on my iPad and bought $130 worth of apps. How do I get these reimbursed? I don't even know what they are????

See Recover your iTunes library from your iPod or iOS device.
While I agree that it would be nice if it was easier to transfer media from your Apple devices they should never be used as the sole location for any of your media. They are too easily lost, stolen, damaged, or corrupted. The user tip above also includes a link to a suggested library backup strategy so that you can avoid being in the same position in future.
tt2

My iphone 4 is brand new and for some reason is stuck in restore mode, ive tried uninstalling itunes and almost everything else for troubleshooting. how can i get it out of restore mode?

screen shows USB cord, and an arrow pointing to the iTunes icon. After many attempts to troubleshoot & restore the iPhone 4 with iTunes its still in recovery mode. It has shown a few error messages like 9 &1013. Can anyone shed any light on this its been two weeks and still nothing?

Actually, the phone is in recovery mode.
Error 9 indicates USB connection problem.
Error 1013 indicates security app interference or alteration of your hosts file by prior use of iphone hacking apps such as tinyumbrella.
See this support article:
http://support.apple.com/kb/TS1275

My Iphone 4 has a cracked screen and has made it impossible for me to unlock my pin. I an giving the phone to a friend but want to know if there is a way I can ensure all my data is wiped off it before I do. Can anyone help?

My Iphone 4 has a cracked screen and has made it impossible for me to unlock my pin. I an giving the phone to a friend but want to know if there is a way I can ensure all my data is wiped off it before I do. Can anyone help? I have upgraded to a iPhone 5 so Im not sure if the old one would have automatically wiped the old phone. I have lots of emails and messages I wouldnt want peo

Have you synced this phone, with iTunes, while the passcode was enabled? If so, plug it in, iTunes running, & hit the Restore button on the Summary Pane. This will also erase the phone.
However, if you have not synced, while the passcode was enabled, you will not be able to do this without first enereting the passcode. If that's the case, try recovery mode:
http://support.apple.com/kb/HT1808

If my iPhone 5 has a cracked screen, can I still trade it in for the iPhone 6?

If my iPhone 5 has a cracked screen, can I still trade it in for the iPhone 6?
I know there is the promotion to trade in for a free iPhone 6, but will Verizon take a cracked phone?
I would hope at the least to still get a discount if not a straight up trade.
Appreciate any info if anyone knows.

You can get an appraisal for your phone here https://www.trade-in.vzw.com/home.php5
I think to get the best price towards an iPhone 6 you have to have the appraisal submitted and new phone ordered by tomorrow (9/30/14) You buy the new phone on contract price then they email you a Verizon gift card after they receive your phone and make the final decisions on how much to give you. (Suppose to take 2 weeks after mailing old phone in)

HT4528 I have the 4s and i downloaded ios 8 but nowmy battery will drop from 100 to 0 in 30 mins without me using it. it has also happened to my sisters phone and our upgrade isnt until december. how can i get rid of ios8 for anyting else?

I have the 4s and i downloaded ios 8 but nowmy battery will drop from 100 to 0 in 30 mins without me using it. it has also happened to my sisters phone and our upgrade isnt until december. how can i get rid of ios8 for anyting else?

Downgrading the iOS is not supported. Basic troubleshooting steps are restart, reset, restore from backup, restore as new device

HT1386 My (iTunes) playlist cannot be re-synched to my iPhone after I updated it. I synched it to a newly named playlist with most of the original songs (3.6G) but it will only load a fraction of them now. How can I get them all back on my iPhone.

My (iTunes) playlist cannot be re-synched to my iPhone after I updated it. I synched it to a newly named playlist with most of the original songs (3.6G) but it will only load a fraction of them now. How can I get them all back on my iPhone?

My (iTunes) playlist cannot be re-synched to my iPhone after I updated it. I synched it to a newly named playlist with most of the original songs (3.6G) but it will only load a fraction of them now. How can I get them all back on my iPhone?

Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried r

Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried removing the game several times and reinstalling but the box still appears, I even tried installing the game on a different apple I'd, and still the box is there, do you k ow how to fix this?

Hi Bev076,
I would try these ideas first:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If that doesn't resolve the situation, I would suggest reporting it:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Take care,
- Ari

I have a personal email calendar kept on Outlook, I also have an Exchange calender on outlook. I want to sync both calendars with my Iphone 5 /6.1.2 but ITunes only sees the exchange calendar. How can I get Itunes to see both calendars

I have a personal email calendar kept on Outlook 2010, I also have an Exchange calender on Outlook. I want to sync both calendars with my Iphone 5 / 6.1.2 but ITunes only sees the exchange calendar.
How can I get Itunes to see both calendars?

Hi,
you don't need MobileMe or anything fancy. I personally sync my Outlook calendar and my Outlook address book with three computers (two at the office and one at home)and besides I run Office 2003 on one, Office 2007 on the other and Office 2010 on the third, so it can't get more complicated than that, but it works 100%.
First sync Outlook with iTunes on one computer, having done that when you try to sync it to another machine, iTunes will recognize that it is synced with another computer and ask you if you want to merge the data, say yes, That's all there is to it.
It does not work for music as you rightly say but as far as Calendars and Contacts are concerned it's flawless and transparent.
If you hit a snag talk back to me.
Cheers.

I tried to reset my settings in my iPhone 4 and now it won't restore my iPhone. I tried connecting it to iTunes and it won't work. How can I fix this?

I tried to reset my settings in my iPhone 4 and now it won't restore my iPhone. I tried connecting it to iTunes and it won't work. How can I fix this?

Did you try to connect in recovery mode, explained in this article?
iOS: Recovery mode

Hello. I just got the iPhone 5s today and I did a restore from icloud to it but none of my apps transferred. I checked on my computer and only Facebook and candy crush show up. How can I get them back?

Hello. I just got the iPhone 5s today and I did a restore from icloud to it but none of my apps transferred. I checked on my computer and only Facebook and candy crush show up. How can I get them back?

Try restoring the backup again. Your apps and other purchased media should have been restored from your backup if they were on your old phone when you backed it up.

So just downloaded 5.0 and it deleted all my contacts, how can I get it all back? I already tryed the "Back Up" or "Restore" and it's still blank on my iphone??

So just downloaded 5.0 and it deleted all my contacts, how can I get it all back? I already tryed the "Back Up" or "Restore" and it's still blank on my iphone??

You should have been syncing your contacts to your computer regularly. Just sync them back ot the iphone from your computer.

HT1766 I purchased an iPad air and chose a backup from my iPhone 5s. The only issue is only 30 of my photos downloaded to my iPad and none of the music. How can I get all items on the iPad?

I purchased an iPad air and chose a backup from my iPhone 5s. The only issue is only 30 of my photos downloaded to my iPad and none of the music. How can I get all items on the iPad?

you are using I tunes as the middle man for this back up, right?
When you plug in the pad to i tunes, give it a unique name, like my pad. I tune may be thinking it is talking to your phone. It will keep track of what you what on each device. Then plug your phone back in, and make sure your photos are uploaded to the computer - in i photo if you are using a mac, or in whatever photo program you are using on a windows device. You also want to make sure you have uploaded to the computer all of your music.
Once you get all that stuff there, plug the pad back in, and go through each of the tabs - selecting the music, photos etal that you want on the pad, then resync.

My iPhone 4 has a cracked screen that I cannot see anything on it. I want to clear my pictures off of it before I sell it. I plugged it into my Surface RT, but I cannot download iTunes and I cannot unlock my phone. How can I get my pictures off my phone?

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