My iphone 4 has a faulty charging port - bought UK in July 13 through Orange shop

Faulty charging port. Tried new leads, chargers etc. How do i find out about warranty? UK

You have a one year warranty. Make a Genius Bar appointment at your nearest Apple Store.

Similar Messages

  • How do you know if your iPhone 4 has a broken charging port?

    A few weeks ago I was issued a new iPhone because of a hardware problem with my old one. When I took my new one home I immediately realized that it had some problems charging. I have 3 different chargers, and none of them worked. They all worked with my iPad and my friend's iPhone. They occasionally work but last night they all completely stopped. Is this a problem with my phone? If I take it into apple, will they fix it and how much will they charge? Thanks!

    If it is within the warranty period for the replacement
    phone, they should just do a swap at no charge as
    long as they determine that there was no physical
    damage done to the phone.

  • Is a Faulty charge port covered under iPhone 5's standard one year warranty?

    Is a Faulty charge port covered under iPhone 5's standard one year warranty? As in the phone will go from charging to not charging without even moving the phone. It happens with multiple chargers as well so it is the phone.

    As long as it was not covered by damages yes it is covered. Make a Genius Bar appointment at your nearest Apple Store and back up your iPhone before you go in.

  • Droid incredible 2 faulty charging port

    I have a droid incredible 2 and have seen numerous posts on this website and on HTC's regarding a faulty charger port and wanted to hear of how people had this issues resolved or not.
    Verizon, HTC, and PCD the company that repairs these phones for Verizon or something....all told me "unfortunately that isn't a KNOWN issue with this phone"? and that they are unable to help me unless I just buy a new phone at phone price. Are you serious? How many people have wrote on this forum and HTC's forums about this same exact issue and they want to act like its the first time theyve ever heard about it when I call. Seriously disappointed with the lack of customer service so far on this matter. How can you flat out lie about a problem so commonly discussed?
    I am out of my 1 year time frame...but this is still a widely experienced and discussed problem on this phone. A problem is a problem, its not our fault that this port is bad on these phones. Mine just happened to take a little bit longer to surface and I don't think we should be responsible when something happens this way.
    I bought a new car charger, wall charger, and even an extended life battery just to be certain it was the port itself. The phone charges 1/5 times that I try, and if so its barely significant.
    Has anyone had experience getting their phone exchanged if it was after the 12 month mark?? What should I do. Thanks for any advice.
    (In the future I will buy the insurance but I will never buy an HTC phone.)

    First all, give it a little bit more time to charge.
    If it still doesn't work, make sure the charger is not bad. The phone can be charged either using the wall charger or by plugging the USB cable into your computer. So first test both charging methods. If neither works, I say take your phone to a Verizon store and ask them to charge it using their charger. If they can charge it then likely your charger or USB cable might be bad. If they can't charge either then something is wrong with the phone or the battery.
    Now about the loose charge port, one  likely cause is the black frame around the port that is making noise. I know that because I had the same problem and I took my phone to the store and asked them to show me another brand new phone and it had exactly the same problem. If you open the back cover you can see why. This problem shouldn't affect anything other than being annoying.
    Edit: Didn't see your edit about light blinking when I wrote my reply. Could it be battery overheating? Or could it be bacause your phone is turned off while it's being charged. I have seen in other forums that people were saying it blinks if the phone is turned off or the battery is nearly dead.

  • HT4061 My iPhone 5 has suddenly stopped charging even though I have used different cables and adaptors. The cables adaptors charge another phone so nothing wrong at that end

    My iPhone 5 has suddenly stopped charging. Have used three different cables and adaptors to no avail. The cables charge other phones so something wrong with the phone only. Need advice on possible solutions?

    Always try
    a reset then
    a restore first with back up then as new ,as required
    If still no improvement visit Apple Store genius bar
    BUT first check there is no debris in charging socket

  • I need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

    i need help my iphone 5c has been on charge for 5 hours and still has not turned on past the charging symbol, what can i do? (baring in mind i got this phone 2 days ago brand new.)

    Do you see a lightning bolt near the battery , Battery is charging (supposedly(  IF  not return to where  you purchased it  (also make sure that the charger is on)  if still not charging with lighting bolt bring it back

  • Ipod Touch 4Gen has broken/bent charger port....

    Alright so for a few weeks now my ipod has had odd time connecting to itunes and will not even really connect at all to my radio/dock, but luckily it still charges through the computer through the USB cord but it will connect/disconnect several times for awhile and other times it just stays connected. So I looked at the charger port and I noticed it has little metal wires that rest against a black plastic piece and part of the black part it rests on was broken off and in that area some of the metal wires were bent and one or two possibly were broken off but definitely had some bent ones. I typed in my serial number at apple's site and it said my limited warranty is still good for another week so I want to know if I can get it fixed for free if it covers it and if I can't get it fixed free than what is the cost for repairing that part?

    If not caused by abuse, Apple will exchange your iPod for a refurbished one at no cost. Otherwise the exchange price is $99, $149 or $199 depending upon the capacity.

  • My 160gb has a broken charge port. Is there a way to replace the charging pins?

    when connected to a computer or charger, my ipod does not charge or sync to itunes. is there a way to replace the charging port? I have read things about logic boards.

    Welcome to the Apple Community.
    If its running iOS 5, you should be able to update over the air. (settings > general > software update)

  • New iPhone replacement has a faulty power button.

    I have got my iPhone replaced 4 times till now because of various issues with the handset, out of which 2 iPhone replacements have had power button issue, the last replacement that i took from the service center on 6th December 2013, again had a faulty power button out of the box. Due to the same issue recurring for the 3rd time, i called apple customer care on 7th December,2013 and registered a complaint. The response that i have got from the apple engineering team has been highly disappointing. I was told that it was my usage fault and not an hardware fault. How can this be a usage fault if the phone was faulty out of the box. Such a response is not expected from a brand like apple.
    This has offended me and i am highly disappointed with such a response from a brand like Apple.

    What exactly would you like from us, your fellow users in these user to user technical support forums?

  • IPhone 5 has a faulty battery

    I recently upgraded to an iPhone 5 in a Best Buy mobile store. The guy who gave it to me said it was previously activated (I ordered it brand new) but that this wouldn't be a problem. They said the battery life would be twice as good as my iPhone 4. This was a lie- my battery life is terrible; when I make a phone call for an hour on my phone, the battery runs out quickly. I need to charge it twice a day if God forbid I want to listen to music and make a couple of calls. I know about all the battery saving techniques, like closing all multitasking apps, turning off location services, turning off push notifications, bluetooth, etc.  I use it exactly the same as my previous iPhone 4 yet the battery drains EXTREMELY quickly.  I went back to the Best Buy Mobile store 3 weeks later to get the phone replaced. We are Premier Silver members at Best Buy. On their website it clearly stated that within 60 days items may be returned. However, the manager and salespeople at the mobile store said that that statement was outdated and their policy is not to include iPhones. Yet, there was NOTHING on the site page that said it was outdated OR that iPhones were excluded. The manager seemed surprised that one of her workers had given me a previously activated phone- if I had known this could result in a weak phone I would've made more of a fuss and demanded a new phone. The salespeople suggested we go to an Apple store, since we have a 1 year warranty on the iPhone they may be able to replace the battery.  However, at the Apple store, when a diagnostic was run on my phone they said the battery was fine. It's not. My brother has a new iPhone 5 and only needs to charge it every other day. I am disappointed and would really like a new phone as I don't want to be saddled under contract for the next 2 years with one with a weak battery. If I can't get this problem fixed somehow this is definitely the last time I'm buying an Apple product.

    Restore it with iTunes on computer. This will give you the best battery life possible. Then you can compare it with other iPhone 5 like your brother's.

  • My iPhone 4 has recently stopped charging

    I hardly ever sync my phone with my iTunes account, but I did on Tuesday and since then I have had problems charging it.  First it starting saying that my car charger was not supported by iPhone, so I charged it on my laptop using the sync cable.  Then last night the battery ran completely dead, and now it won't charge with the sync cable either.  When first plugged it it brings up the empty battery icon, with the plug, arrow and charge symbols underneath, so it's not actually charging at all.  Been on the phone to apple support and they got me to try the hard reset which didn't work, and told me basically it's knackered and I will have to pay £120 for a refurbished one.  I just find it same that it worked fine until I synced it with iTunes the other day.  Has anyone got any advice? Thanks.

    Syncing would have no affect on the ability for the battery to charge. What you describe with the car charger makes me wonder if there is something caught in the connector area of the phone. Try blowing that out with some compressed air. You can also take a soft toothbrush and brush the connector area slightly. Try another cable with the device and try connecting it individually to both the wall charger and then the USB on the computer and see if it will charge with either one.

  • Iphone 5 moirure in the charger port

    iphone 5 stop working after 3 months of having it apple wont replace it i dont no what to do its coved by warrenty but apple still wont fix it? any ideas

    So do you really need someone to tell you to bring the phone to Apple to get the battery checked out?

  • Broken charger port

    Hi, My daughter has broken the charging port on her ipod tough 4th gen. Can this be repaired? Thanks

    Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
    Apple - iPod Repair price                       
    A third-party place like the following will replace the port for less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens         

  • HT4623 iPad 3 charging port

    My ipad three has the three inch pin not the lightning charger. On the apple website it clearly states that the ipad three is suppose to have the lightning adapter. Is my ipad defective or something?

    No, the iPad 4 has the lightning charge port. The iPad 3 has the older 30 pin connector. The confusion happens because the 3rd gen has been discontinued and both the 3rd and 4th generation units are referred to as iPad Retina.

  • Charging port issues

    So I see almost everyone that has the Incredible 2 has had a charging port issue. I love it how one Verizon store told me it was a known issue and another store said it wasn't. It seems like it is well known and Verizon nor HTC wants to own up to it. Everyone that has this issue should not have to pay the $99 out of warranty fee for a refurbish phone. I got to wait a month to get my upgrade. The only way my phone charges is through my laptop usb cord which is weird but not my wall charger. To be honest, I might have to switch to a different brand or maybe even go to a different carrier.

    Well, when you see how many people are on here writing the same issue and a Verizon rep replying to trying to take care of it, its going to be a known issue. Even called HTC to see how much to fix through them. The gentleman has had calls in the past and recently about people complaining about the same issue. I know Verizon stores don't fix these issues in the store, but I expect better from a smartphone. All of my phones in the past never had this issue.
    Regarding the service, Verizon still has the best in my area.
    When you work retail, you should help a customer try to fix there issue by at least mentioning someone who can fix it.
    Not just trying to sell another product. That isn't good customer service.

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