My iPhone 4 has had a cover on it since the day I first had . But the back of the phone now has lots of little marks all over it . They don't feel like scratches since I can't feel them with finger or fingernail. They won't shift with alcohol or anything

My iPhone 4 has had a cover on it since the day I first had it . But the back of the phone now has lots of little marks all over it . They don't feel like scratches since I can't feel them with finger or fingernail. They won't shift with alcohol or anything. I am guessing they have been caused by dirt between the cover and the rear of the phone; but that is despite me cleaning the back and the inside of the back cover regularly. Has anyone else had the same?

You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.

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HT200285 I want to change my wallpaper to an image that was available before I upgraded to IOS 8.1.3 - a close-up image of long reedy grasses with hazy light in the background. Greyish hues. Where can find the image & how do I get it back on my phone?

I want to change my wallpaper to an image that was available
before I upgraded to IOS 8.1.3 - a close-up image of long reedy grasses with hazy light in the background.
Greyish hues. Where can find the image & how do I get it back on my phone?

I want to change my wallpaper to an image that was available
before I upgraded to IOS 8.1.3 - a close-up image of long reedy grasses with hazy light in the background.
Greyish hues. Where can find the image & how do I get it back on my phone?

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you plea

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you please advise?

You may need many other updates to retain compatibility with Lion. I suggest you reinstall Snow Leopard. Unfortunately, you will need to erase the drive first. Be sure to backup your data if you haven't done so already.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
     1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
         with your computer. Insert the disc into the optical drive and restart the computer.
         After the chime press and hold down the "C" key. Release the key when you see
         a small spinning gear appear below the dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.) Click on the Partition tab in the DU main window. Set the number of
         partitions to one (1) from the Partitions drop down menu, click on Options button
         and select GUID, click on OK, then set the format type to MacOS Extended
         (Journaled, if supported), then click on the Apply button.
     3. When the formatting has completed quit DU and return to the installer. Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. After you finish Setup Assistant will complete the installation after which
         you will be running a fresh install of OS X. You can now begin the update process
         by opening Software Update and installing all recommended updates to bring your
         installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

HT204291 Im trying to use my apple TV to see a movie from my iphone. Since i select the airplay icon on my phone, i can only hear the voice of the movie on my screen but i cant see the movie, can anybody help me pls? Tks

Im trying to use my apple TV to see a movie from my iphone. Since i select the airplay icon on my phone, i can only hear the voice of the movie on my screen but i cant see the movie, can anybody help me pls? Tks

Is this a movie from iTunes? If so is it a rental or one you've purchased?

HT4946 I have had my iPhone for about a year, and I have a photo file from my old blackberry. When I go to back up my photos, it only backs up the camera roll. How do I back up the other album? The laptop where I had those photos broke, please can someone

I have had my iPhone for about a year, and I have a photo file from my old blackberry. When I go to back up my photos, it only backs up the camera roll. How do I back up the other album? The laptop where I had those photos broke, please can someone help.

You're going to have to email those photos to yourself.

I have an iphone 5. It has a "no sim" in upper left corner. I removed it, placed it back, restored the phone and now I can't get past the "activation" part. It's telling me to insert a SIM w/out a PIN lock. HELP!!!!!

I have an iphone 5. It has a "no sim" in upper left corner. I removed it, placed it back, restored the phone and now I can't get past the "activation" part. It's telling me to insert a SIM w/out a PIN lock. HELP!!!!!

Hi Michellebone,
I'm sorry to hear you are having this issue with your iPad. Given your description of the issue and the symptoms you are seeing, it sounds like you may need to have your iPad evaluated or serviced. You may find the following page helpful:
Apple - Support - Service Answer Center
Sincerely,
- Brenden

I had reset my iPhone and my Dictaphone refuse to start. I sea a microphone picture but when I push the 3 horizontal bars or the red buttom, they return to the main menu...

I had reset my iPhone and my Dictaphone refuse to start. I sea a microphone picture but when I push the 3 horizontal bars or the red buttom, they return to the main menu...

rstevenson wrote:
If i factory reset my iPhone will it relock to O2?
I've had my iPhone 3G for a couple of years and when out of contract i asked O2 to unlock it, which they did. I've used a Three sim card and it works okay. I've now decided to sell it but before I send it to the buyer i want to factory reset the phone. Will it remain available to use on any network once i've reset it, because i've advertised it as an unlocked phone?
If it was officially unlocked by O2 it will remain unlocked if reset or updated.
Also, just as a side note if you can help. Its running iOS 3.1.3. Once factory reset and connected to iTunes will it force an iOS 4 update or can you choose not to update the OS?
If you restore it in iTunes it will be updated to the current release, 4.3.1. There are ways around this; Google is your friend.

HT4623 Backed up our iPhone on iTunes, started the update. Got an error notice, were disconnected from server. Phone now has an unchangabel plug in to iTunes screen but cant contact iPhone server. What do we do?

Backed up iPhone to iTunes on our computer then started the software update. Got an error notice and phone now has a screen indicating to plug in to iTunes that we can't change even if we turn the phone off and back on. Every attempt to connect to the iPhone software update server comes back with a could not contact message. What do we do? How do we proceed?

Many thanks for your answer.
Before starting a new discussion I tried everything of your link, google etc... nothing works for me.
I´m using a pc running windows 8, last version of itunes etc.. tried using different usb ports, uninstalling avast antivirus but nothing works.
Any other suggestion?

HT4623 i just updated my iphone to the latest update and my phone now has a picture of the connection cable with an arrow going to itunes. I plug it in and connect to itunes and nothing happens. HELP.

i just updated my iphone to the latest update and my phone now has a picture of the connection cable with an arrow pointing to itunes. I plug it in and connect to itunes and nothing happens. HELP.

Hello JBH 1162
Check out the articles below to get your iPhone to show up in iTunes so it can be restored. Start with the first one to see if you can make any change to show up in iTunes and if it does not, then pick either the second or third article for the type of computer that you have.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Regards,
-Norm G.

I plugged my iphone in to my laptop to update it and the computer shut down right at the end. My phone now has the itunes symbol and an arrow asking me to plug my phone into itunes (I assume the laptop). It's frozen like that even when switched off

I plugged my iphone in to my laptop to update it and the computer shut down right at the end. My phone now has the itunes symbol and an arrow asking me to plug my phone into itunes (I assume the laptop). It's frozen like that even when switched off. If I plug the connection into the laptop it's not recognising it now. HELP!

Hello there, xkatiex255.
The following Knowledge Base article should provide the steps for you to resolve your issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I recently synced my iphone 5s to itunes. It erased my photos and I can not locate them on itunes. They are nowhere to be found. How can I restore them back to my phone?

I recently synced my iphone 5s to itunes. It erased my photos and I can not locate them on itunes. They are nowhere to be found. How can I restore them back to my phone?

Restore them from where?
The pic sync is one way - computer to iPhone.
You should be storing all of your photos on your computer. Jut sync them to your iPhone.

TS1538 I have tried everything but I can't connect my iphone to my laptop. It says that apple mobile device failed to be installed. I have read everything on the internet and did everything but still am facing the same problem. Can you please help me.

I have tried everything but I can't connect my iphone to my laptop. It says that apple mobile device failed to be installed. I have read everything on the internet and did everything but still am facing the same problem. Can you please help me.

Again without stating the trouble shooting steps you have taken, its hard to direct you with any information.
Try a different port on the computer.
Does the iphone beep when u plug it up. ?
Plug iphone into computer and give it 3 to 4 minutes to see if it connects and is running slow.,
Delete the apple mobile device from your computer.
Upgrade itunes to newest version.
Is you USB cord defective ?
Any USB 3.0 on your system ? .
Delete or Disable any antivirus program on your computer ?
I will tell u the problem is your computer not the phone.
We could do this for hours.

TS3274 My iPad has a white screen after trying to restore. I try and restore again and the same thing happens and we are back at the white screen. How can I get it back.

My iPad has a white screen after trying to restore. I try and restore again and the same thing happens and we are back at the white screen. How can I get it back?

type HT4097 in the search bar. its unable to update or restore iOS. Follow the instructions and if that does not work then id go to the local apple store.

Now I had to restart my Ipod all over again and when I want to get apps I can't because of a billing information problems. What security code do they want on my account settings information?

Now I had to restart my Ipod all over again which because of that i lost all my data. When I want to get apps I can't install them because of a billing information problems. What security code do they want on my account settings information? And how do you delete purchased apps that you install, but didn't want?

Maybe the three or four digit security code on your credit card card
http://www.creditcards.com/credit-card-news/credit-card-verification-numbers-sec urity-code-1282.php
or maybe the answers to your security questions. If you do not remember them:
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I have like a paper gift card i got with a purchase and it has "gift card number" and "pin" and i want to redeem it but when i go to redeem a gift card on itunes it says "code" i i don't have that! please help i want to redeem this

i have like a paper gift card i got with a purchase and it has "gift card number" and "pin" and i want to redeem it but when i go to redeem a gift card on itunes it says "code" i i don't have that! please help i want to redeem this

coIt is a code. See:
iTunes Store: How to redeem a code
Apple - iTunes - Inside iTunes - How to Redeem Free Download Codes and Gift Cards In the App Store and iTunes

My iPhone 4 has had a cover on it since the day I first had . But the back of the phone now has lots of little marks all over it . They don't feel like scratches since I can't feel them with finger or fingernail. They won't shift with alcohol or anything

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