My iphone 4 has no sound when ringing or sms sounds

Hi - my iphone 4 doesn't make any noise when people are calling me.  This is also the same problem when receiving sms.
I have tried to the settings and when I do I can hear the ringtone but this doesn't fix the problem

Is the mute switch on?
Is Do Not Disturb mode enabled?

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    Click on the link to see more details and screenshots. 
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    http://support.apple.com/kb/TS1630
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    Hey Amiee_19,
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    For information about changing sound and vibration settings, see Sounds and silence.
    Use Do Not Disturb. You can also silence calls, alerts, and notifications using Do Not Disturb. Swipe up from the bottom edge of the screen to open Control Center, then tap the Do Not Disturb button . See Do Not Disturb.
    If the above does not resolve your issue, see this article:
    iPhone: No sound or distorted sound from speaker
    http://support.apple.com/kb/TS5180
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    See Here...
    http://support.apple.com/kb/TS1630

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    My iPhone 4S has no sound for videos. Only videos though, and no matter the source. I can't hear my own videos I record, videos from YouTube, Facebook, Instagram etc. I'm operating on 7.0.2. No, it's not muted with the side button but I can't figure out why it's not working.

    Hi Baileyfour,
    Welcome to the Support Communities!
    The articles below may be able to help you with this issue.
    Click on the link to see more details and screenshots. 
    iPhone: Can't hear through the receiver or speakers
    http://support.apple.com/kb/TS1630
    There are two places where vibrations can be set.
    One is the Settings > Sounds
    The other area is Settings > Notifications
    If you have an app set to Alert, it may have a vibration set for it.
    iOS: Understanding Notifications
    http://support.apple.com/kb/ht3576
    Information about Notifications settings can also be found in the iPhone User Guide (pages 131, 132)
    http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
    I hope this information helps ....
    Have a great day!
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    Hey guys I hope u can help me out, my new 3 months old 16g iPhone 5 has problem
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    And btw yesterday it worked for like 10 minutes and then got back to no sound.
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    it's a hardware issue
    https://www.google.dk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&ved=0CC4Q FjAA&url=https%3A%2F%2Fdiscussions.apple.com%2Fthread%2F1343532%3Fstart%3D315%26 tstart%3D0&ei=Wy1hUYiWDs3Y4QSzqIHAAw&usg=AFQjCNHLi5JBEWvjM6SHBge36Or-m1YMEw&sig2 =-By7BjriUmZPDpHDnY_ySw&bvm=bv.44770516,d.bGE
    more hits from the search
    https://www.google.dk/search?client=opera&q=iphone+stuck+in+headphone+mode&sourc eid=opera&ie=utf-8&oe=utf-8&channel=suggest

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    i have a macbook so sometimes this happens to it as well. what i found to help a lot is if you stick a sewing needle into the headphone jack. similar to the macbook, i feel like the connection thinks it's still plugged into something (notice that when you're adjusting the volume it says volume (headphones) not just ringer). unlocked, and while adjusting the volume, probe around with a needle, pushing it as close to the center all the way in. you may have to do this a few times. the first time i did it it worked, but went back in a few seconds. i did it again and it worked!
    no need to drive to apple!

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    Hello,
    Sorry about your situation. We do shell out some money for this phone (some more than others) but at the end of the day we are humans and these phones are also made by workers that cannot even afford and iPhone. Don't blame Apple (blame Foxconn?).
    I normally use the vibrate with the Bluetooth headset and send the audio through the Bluetooth speaker, so this is not a big issue for me. However if your settings are correct they can verify this issue at the store immediately but not sure about the turn around but the Apple genius should have some estimate.
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