My iphone 4 is completely frozen. Please, any advice as to how I can fix this?

Anyone know what I should do if my iphone 4 completely freezes (screens gone blank now but still glowing), unresponsive to any of the buttons so wont lock on or off. It does not respond when connected with a computer. This has never happen before, so first time issue. No water damage/dropping etc damage has occurred so don’t know why this happen. However, before the screen froze I got a message saying memory is nearly full… I have had this before but was never an issue like this. Please, any advice on how I can fix this?

Hello, Robertwilliamnewman.
Thank you for the question. I would recommend closing all applications in the multitasking menu and then restart the device. Also, check to see how much space is available on the device as this can limit device functionality if it is at capacity. You can check device capacity by going to Settings > General > About.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iOS: Understanding multitasking
http://support.apple.com/kb/HT4211
Also, some e-mail clients are set to convert file format upon sending and this could be the cause of the issue. If this is the case, you would need to refer to the sender to have them correct this in their preferences of their e-mail client.
Cheers,
Jason H.

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