My iphone 4's lock button stopped working and my warrinty isnt up yet but my phone is cracked. will apple still be able to replace it?
the whole back side of my phone is cracked but i don't know how i never drop my phone and i always have a case on it. but now i can't use my lock button and i really don't like assistive touch. will apple be able to replace my phone even if the back side of the phone is cracked?
If the damage is not user inflicted, Apple will replace it.
Frankly the only way to know for sure is to take it to Apple and ask them.
Similar Messages
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My iphone 4s is frozen and my lock button doesnt work and i cant slide to power off the phone. HELP
my iphone 4s is frozen on the lock screen. my lock button doesnt work and i cant slide to power off the phone. It has 100% battery and nothing happens when i plug it into the computer.
My phone screen also is in negative. It is like twitching and ive tried to invert the colors but thats not it. i cant see any apps, pictures , or anything in regular colors. PLEASE HELPPP!You can't. You'll have to wait until the battery runs out and then recharge the phone. It will restart.
Sounds like now's a good time to get the phone fixed. -
My iphone 4 lock button stopped working and now it won't charge
Hi.
A couple of weeks ago my iphone 4's lock button randomly stopped working, I had never dropped my iphone so I couldn't figure out why this had occurred. I did not see this as a big problem until recently when my iphone stopped charging. The iPhone had worked just as normal the day before it stopped charging. I usually charge my iphone over night, but one night it reached around 85% and stopped charging. I have tried it with several different iphone chargers and different plugs in the house but still the iPhone wouldn't charge. Now my iphone has ran out of battery and due to the fact that my lock button is broken, I can't try anything to turn it on. Does my battery need replacing?
Thanks,
Anna.Try these steps: http://support.apple.com/kb/ts3281
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I had an appointment this morning with Apple to try and solve the problem with my lock button ranomly not working anymore and a few hours before my appointment with the Apple store i was using my phone and my screen randomly went black and stopped working. And the p.roblem now i cant use it. I tried restarting the phone but I can't restart it due to my lock button not working so i need help with a solution on what i can do. I missed my appointment today because i could no longer use my phone and i'm now stuck using my laptop. I did also try connecting it to my MacBook but the screen was still unresponsive and black. I rescheduled my appointment to Monday to see what is wrong with my button and screen but in the meanwhile i would like to know if there is anything i can do or if i would just have to wait until monday and take it in to Apple. Any help would be really appreciated as i am phonelss for now until i take it in to Apple in a few days. Thanks.
You wrote...
' What can I do to solve this'
What have you tried...?
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New... -
My iphone 4 wont turn on after hours of charging, normally i would press the lock button and home button together but my lock button stopped working afue weeks ago. Help!
Hello Kimbo1991,
It sounds like your phone is not successfully booting even though you have reset the device. I would next recommend attempting a backup and restore to iTunes with this article:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
If you are unable to restore with iTunes I would next put the device into recovery mode, and attempt the restore again:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Regards,
Sterling -
lock button stopped working,is it warranty case?in Apple will change my iPhone or will be repaired? Sorry for my English
Nobody here can possible speak for Apple whether it is a warranty failure or not. You need to take it into an Apple store or send it to Apple and have them evaluate it. If they decide it is a warranty failure and you are still within your warranty period, then yes, it will be replaced with a factory refurbished unit for free.
If it is determined to be due to something you have done, then the warranty does not apply and you would have to pay the out of warranty replacement fee. -
IPhone 4 home and lock button stopped working
I have an iPhone 4 and my home and lock button stopped working today randomly at the same time. I have had assistive touch set up for a while but that also won't work. Is there anything I can do to fix this?
I only got it Febuary/March this year.
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My iphone home button stopped working and the phone started getting hot. The camera also fogged up. What do I do?
I'm guessing it's a hardware problem. Your best option is to go to an Apple Store as soon as you can to try and sort this all out. While you're waiting to go visit an Apple Store, however, I'd imagine you still want to use your phone. To circumvent your hardware button problems, try enabling Assistive Touch by going to Settings>General>Accesibility>Assistive Touch. You'll see a small box appear on your screen. Tapping it will bring up several options for you to choose from, like the home button. Clicking the "Device" option will give you several options for controlling your phone that you would normally use hardware buttons for (i.e. volume, lock your phone, etc.) Hope this helps and good luck!
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I've had an iphone4 since April and recently the lock button stopped working, I was wondering since I hadn't had it for a year if it could get fixed for free
ONly way to find out is to go to your nearest Apple store and talk to the people at the genius bar.
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i have a iphone 8g and the lock button doesnt work and i forgot my password and i was wondering if anybody can help me??
You will need to restore your iPhone, take a look at this link, http://support.apple.com/kb/HT1212
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my iphone 4 the vibrate has stopped working and the txt tone wont work even tho it says its got a tune and when i go to turn it up on side buttons it say (headfones) but they arent plugged in, but the sound works when someone rings me???
ATtempt to power off your device and power it back on, if that doesn't work reset all settings should resolve it for you
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What happens when your lock button stops working?
what happens when your lock button stops working?
The world end.
Seriously, nothing "happens".
are you asking how to fix it? If so, why don't you just ask? -
Volume and Lock buttons stopped working after new iOS 4.3.3 update (ipod 4th gen)
After I updated my ipod with the iOS 4.3, the volume and lock buttons stopped working.
This has happened before and it'sprobably one of the most annoying problems ever.
The lock button tends to stop working but then works again only when it wants to, but the volume buttons dont work at all.
When the locked button worked again I turned it off and turned it on again, but it didnt fix the problem.
I've pretty much tried everything that I've read and nothing seems to work.
So now, I don't know what to do.
Should I take it to a random apple store or to where I bought it from?
It seems that it's happening to almost everyone, so at least I'm not the only one and maybe someone can help me outIf you have restored in iTunes on a computer and the problem remains then it's a hardware fault and it needs to be repaired. When you update the iOS version on an iOS device it checks the hardware components, this is when it'll detect un-diagnosed hardware faults and the components will stop working... even if they were working previously
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So i just got my ipod august 2012. about 1 month ago, my home button stopped working and my ipod is getting slower and slower. Would apple be able to fix it for free?
Ipods automatically have a one year warrany unless you have violated the terms. But you can pay to extend the warranty. It depends, they may fix it for free or they may charge a bit. Im not entirely sure. But id say theres a good chance that they may fix it for free. With battery replacements, ive heard that they give you an entirely new ipod with a charge of $80. So i think it depends
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My IPhone 5's Imessages just stopped working and I tried restarting and then turning them off and turning them on. It now says "Waiting for activation" and has said this for 15 minutues.
At the time of this post, there seems to be a problem with iMessage and Facetime but only some users are affected.
http://www.apple.com/support/systemstatus/
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