My iphone 4 sleep/wake button won't work. Any suggestions?

Today my sleep/wake button on my iphone 4 decided it did not want to work.  No matter how hard I press it, it will not turn the screen on or off.

This is asked and answered multiple times daily.
If you've tried a restart, reset, restore from backup, restore as new as recommended in the User Guide and this fails to solve your problem, then you have a hardware failure and will need to bring your phone into Apple for replacement.

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  • IPhone 4S Sleep/Wake Button Won't Work

    So today I dropped my white iPhone 4S face down and I picked it up but it was in perfect working condition with no cracks or anything, but about 1 minute later I noticed that my sleep/wake button would not work. I can click it but it won't function, its not stuck or anything. I dont like assistive touch so someone please help me! What can I do to make it function again? I've had my phone for about 7 months now. Thanks!

    Please make a Genius Appointment and take it in for service.
    If your iPod Touch, iPhone, or iPad is Broken
    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
    You will find respective repair costs in the appropriate link:
    iPod Service Support and Costs
    iPhone Service Support and Costs
    iPad Service Support and Costs
    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
    1. iResq or Google for others.
    2. Buy and replace screen yourself: iFixit

  • My sleep wake button won't work on iPhone 4

    When USB not connected phones displays symbol that tells me to connect. When connected it shows that phone is charging but it won't charge. Sleep wake button unresponsive.

    Sounds like a hardware problem.
    Make an appointment at an Apple Store if there is one nearby to confirm.

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    So the iPod only powers on when connected to an external power source such as a USB port on your PC or Mac or when connected to a wall charger?  If so, that is a very good indication that your iPod's battery is shot and in need of replacement.
    Apple can swap it out for a flat fee or you can send it to a third party repair service for a bit less.
    B-rock

  • Sleep/wake button won't work?  options ?

    one of our iphone 4's has a sleep/wake button that doesn't do what it's supposed to; it appears to not be 'a switch'.  Suggestions?

    See Buttons & Switches Here...
    http://support.apple.com/kb/TS2802
    If no joy...
    Take it to an Apple Store or AASP and have them check it for you...

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    i bought an iphone 5 from Amman Jordan from Zain and the sleep button doesn't work. so if i send my iphone to California will you change it and give me another one?

    absolutely not.  Warranty on the iPhone is only valid in the country where the iPhone was originally sold.

  • Iphone 4 just turned itself off, won't turn on again - sleep/wake button hasn't worked for a while - tried charging (even though it was 50% charged when it shut down) and that makes no difference....tried usb to computer and directo to wall socket. help?

    phone 4 just turned itself off, won't turn on again - sleep/wake button hasn't worked for a while - tried charging (even though it was 50% charged when it shut down) and that makes no difference....either via usb to computer and direct to wall socket. Any suggestions...other than heading off to the genius bar tomorrow?

    Well, the sleep/wake button is also the power button. If you cannot use it to turn on, then you cannot use it to perform a reset by holding it and the home button together until you see the Apple logo.Those are the only two ways to turn the device on. You can try letting the battery go completely dead and then trying to plug it in. After it has charged for 20-30 minutes, the device may come back on. But, without the sleep/wake button, there is no other way to turn the device on or off.

  • IPhone top sleep/wake button is not working & Apple Logo screen at startup

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    Second problem is, after I power my iphone off and then back on, the Apple logo screen will continue to flash on and off indefinitely. The only way to get my home screen to appear is to connect my iphone to my computer. Then it wants to sync. After syncing it then asks if I want to "power off" or "cancel". Huh, why does is it doing that? To turn my iphone off I am pressing my Home button down until it shuts off, since I can't power off with the top black button. Is that the reason my phone is having the second problem, because I am powering off with the Home button? Could it be my second problem is not a problem?
    My iphone 1 year warranty is over. I can't call Apple Care, there is no apple store near me. I need a solution I can do at home myself. Please help. Even if you think the answer is obvious please suggest it to me. Before tonight nothing was wrong with my iPhone. It all started after I let my 6 and 7 year old nephews play with Google Maps on my phone for like 10 minutes - supervised. I consider myself to be a pretty Apple tech savvy guy, yet I can't figure out if they broke my iphone somehow, nor can I fix these two problems. Please help!

    Jason,
    I'm afraid I have good and bad news. Apple sent me a new original iphone. So that takes care of me but does not take care of the issue for so many people like you. I do not know if you can purchase the Apple Care plan at this time. Look into that. It really is worth it. Apple products require Apple technicians in the rare case the breakdown. Apple did not offer me an explanation of how they'll fix my phone or even saying why they sent me a new one. I synced it with Itunes and all my personalizations and apps are loaded back on it. It's like my old phone only shinyer and probably going to last me longer than the old one.
    I found out Apple Care covers the Iphone for 2 years past it's purchase date. So I would think that you could buy Apple Care even if you had it for like a year. Then it would at least cover you until the 2 year mark, which after that we're on our own(?). Please let me/us know if you were able to buy Apple Care protection and if they fixed your problem. I am impressed they got me a new phone so fast. I still love Apple.

  • IPhone 4S, sleep/wake button isn't working.

    My IPhone 4S sleep/wake button suddenly stopped working.  I cannot even reset it.  Is there a fix I can do or do I need to take it to the Apple store?

    you can try to restore it if you can still click the button but it just isnt responding or if the button is stuck you can take it to apple retail store

  • My sleep/wake button doesn't work on my iPhone 4 is there any apps I can download to make it sleep

    My sleep/wake button doesn't work on my iPhone 4 is there any apps I can download to make it sleep

    There isn't anything you can do about that except to get the sleep/wake button fixed. It is an integral part of the phone and is used for troubleshooting steps as well. Using a device without one is just waiting for trouble. However, if you want to, you can go to Settings>General>Accessibility and turn on Assistive Touch. Then to lock the phone, tap on the Assistive touch button, tap on Device, then tap on Lock screen.

  • HT201401 How can i reset my iphone if the Sleep/Wake button does not work?

    My camera shuts off every time that I try to take a picture. I would like to reset my IPhone in order to try and solve the problem. My Sleep/Wake button does not work.
    How can I reset my IPhone without the Sleep/Wake Button working?
    Thanks for the help.

    When pressing the sheep/wake button, the iPhone's screen is not turned off if on and does not turn on if off, and pressing and holding the sleep/wake or on/off button does not bring up slide to power off?
    And you can't do a reset by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release?
    If so and there is no change after restoring the iPhone with iTunes, make an appointment at an Apple store if there is one nearby since more than likely there is a hardware problem.

  • HT1430 I would like to reset the iphone but the sleep wake button has stopped working

    how to reset the phone without erasing my data when the sleep wake button has stopped working.  the phone is frozen

    "Why didn't iCare staff which is Apple's do something..."
    They did.  They told you what you should do to get the problem resolve.  Too, "iCare" is an AASP and provides service for Apple's products, but the staff is not employed by Apple.  It's not an "Apple Store".

  • HT201401 Sleep/Wake button is not working. Do you have any suggestions how can I fix this?

    Hi, I bought an iPhone5 in Sydney on 17 Sep 2012 (through Apple online store-Weborder no. W425361396) while I was studying there. Now I already went back to my home country (Thailand). And I got a problem with my iPhone5. The Sleep/Wake button is not working. Do you have any suggestions how can I fix this?
    Looking forward to hear from you.
    Best regards,
    Apiradee

    You will have to return the iPhone to Australia .The iPhone warranty is not international .
    Warranty and service is only provided in Country of original sale
    You could try a reset followed if required by a restore initially with backup and then again if required as new
    If that makes no difference it will be a hardware issue and you will have to return it to Australia

  • HT201263 Ok so that answers my question how to restore her phone and I realize she will lose all information, which is fine..but what if the sleep/wake button doesn't work?

    So I have the directions to restore her old phone and realize her info will be lost..ok..but how can I restore it if her sleep/wake button is not working?

    You can back up your phone to itunes on the computer before restoring so that data wont be lost. Once the phone if saftely backed up you click on the "iphone" section to find her phone details. There is a button that says "restore". CLick on it and the phone will restore

  • Sleep/Wake Button Weird - Not Working?

    My brother kicked my iPod touch 2nd gen off of the couch and I didn't see how it landed, but the Sleep/Wake button is not working now and acting weird. It seems sticky and doesn't click easily, but when I press it, it doesn't lock the screen at all. Sometimes if I click it multiple times in quick succession it gives me the option to turn it off, or it will give me the same option to turn it off if I just press it once. Does that mean it is sticking inside the iPod? Because you normally have to hold it down to turn it off, but I'm only clicking it once.
    Snd once, after clicking the Sleep/Wake button many times without anything happening, I pressed the home button, but the screenshot had been activated somehow. I ended up taking about 30 screenshots of my calculator before a boy in my Geometry class fiddled with it a little and I finally got back to Home. What does that mean?
    Will Apple help me? What should I do? Can it be fixed? I just got it for Christmas, about 5 months ago, so my warranty is still going.

    It may be a mechanical problem, it may be software. Do a restore through iTunes and see if the problem persists.
    As for your warranty, if your touch shows any signs of "abuse" they won't repair it under warranty. You can try taking it to your local Apple store and see where you get. Just be carefull about what you tell the Genius.

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