My iPhone 4 will no longer back up in iTunes after my upgrade to Windows 7 64bit.
I used to have Windows XP 32bit and everything worked fine.
I upgraded to Windows 7 64bit and installed iTunes 64bit (I've also tried running the installer as administrator [in the compatibility properties]).
iTunes will recognise it with no problems and I can drag and drop anything I want to the iPhone, but I can't back up.
Software versions: iTunes v10.4.0.80, iPhone 4.3.5.
When I try to back up, the loading bar with either:
Have a loading bar with diagonal lines forever or,
it will start moving and freeze.
I've tried leaving the process for hours, but to no avail.
While the back up is being attempted, iTunes still retains full functionality.
I would exit by sliding the bar on my iPhone (iTunes will retain the loading bars as if frozen) and then unplug it. At this point iTunes takes a few seconds to drop the loading bar altogether, and the little screen will reset to normal functionality.
I believe this may be a iTunes-Windows thing as I did the following with my old laptop (Windows XP 32bit):
Installed iTunes for the first time.
Went into preferences and disabled the automatic backup option.
Plugged in the iPhone, right-click "back up".
The back up took less than 5 minutes.
I don't understand why my main PC can't back up my iPhone.
Can anyone help please?
I've tried researching the same problems and I've ended up doing the following:
Reinstalling iTunes,
Tried changing the iTunes installation folder to "Program Files" instead of "Program Files (x86)",
Deleting all contents from: "C:\Users\[Username]\AppData\Roaming\Apple Computer\MobileSync\Backup",
Deleting the apps from my phone in case there are corrupt apps (doesn't make sense though as it backed up fine on my old laptop).
I would appreciate any suggestions!
Kind regards,
Will
Hi there,
I have the same issue. Usually hangs after 10K od sometimes after 18MB of backup file.
Config: iTunes 10.4., Win 7 64bit, iPhone 4 with iOS 4.3.3
I tried all of these without success:
- deleted backups via iTunes / Preferences
- deleted backups from sync folder
- created a new admin user and tried to sync
- reinstalled iTunes
- ran all Windows updates, restarted, reinstalled iTunes
- ran iTunes / Diagnostics (says everything okay, only info which is strange: diag says I am not a admin user, which is not correct)
Nothing helped. Who can help. I hope someone from Apple can take care, as I seem not to be the only one. Actually iTunes is the worst part about iPhone. Hope with iOS 5 and Cloud sync to get rid of iTunes.
Any hints welcome,
Cheers,
Miguel-KA
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Hi there,
I have the same issue. Usually hangs after 10K od sometimes after 18MB of backup file.
Config: iTunes 10.4., Win 7 64bit, iPhone 4 with iOS 4.3.3
I tried all of these without success:
- deleted backups via iTunes / Preferences
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- created a new admin user and tried to sync
- reinstalled iTunes
- ran all Windows updates, restarted, reinstalled iTunes
- ran iTunes / Diagnostics (says everything okay, only info which is strange: diag says I am not a admin user, which is not correct)
Nothing helped. Who can help. I hope someone from Apple can take care, as I seem not to be the only one. Actually iTunes is the worst part about iPhone. Hope with iOS 5 and Cloud sync to get rid of iTunes.
Any hints welcome,
Cheers,
Miguel-KA -
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If your device is experiencing any of the symptoms listed above, try the following steps:
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17 hrs ago
The phone is one that's no longer on a calling plan, but I still use it as a secondary
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1hour ago
The phone is one that's no longer on a calling plan, but I still use it as a secondary
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charger
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