My iPhone 4s developed a WiiFi fault which it was not possible to resolve. The phone was just over 1 year old. I visited the Apple store to see a Genius. The only assistance they were able to offer to me was to sell me a reconditioned phone. Right?

My 1 year and 1 month old iPhone 4s developed a WiiFi fault which it was not possible to resolve. I visited the Apple store in Brighton for the assistance of a Genius. He too was unable to resolve the fault. He said that as the phone was over a year old that there was nothing that he could do for me as the phone carries a 1 year warranty. He offered to sell me a reconditioned iPhone 4s as a replacement. This cost me a further £150.00. I was/am still paying for the phone through my contract, the phone that I no longer have!
A work collegue had a similar fault with his iPhone, although his phone was older by approx 6 to 10 months. He did what I did and visited the local Apple store to see a Genius and was straight away offered a brand new replacement phone for no additional payment.
Has anyone else had a similar experience and does anyone have any advice? I am furious about this double standard of customer support! And I can not find a way to email to Apple directly for customer service advice!

Thank you for your advice. If I lived closer to the store I would do just that. By using the forum it was not my intention to breach any TOS.
I speak to collegues and people advise me to email to Apple. They say that Apple always looks after its customers. I only wish to find a way to email to Apple to see if there is anything that they can do for me. I suspect not.
You regular forum users appear to me to be well versed Apple device users and as such maybe you could point me in the right direction to be able to email to customer support as I can not find a link!

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