My iphone 4s facetime will not activateon wifi or 4g

i have called and called apple and they are unable to help me my iphone 4s will not activate my facetime please help me. i want to facetime my son and wife im in fl. they are in kentucky

Hmm, what carrier do you have?
This article might help also: http://support.apple.com/kb/ts4268
~Lyssa

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