My iPhone 4S has an unresponsive screen.
I got my iPhone 4S on Christmas day, and after 2 weeks of using it I had problems with my touchscreen being unresponsive. I came into the Apple store and recieved a new one because they said it was the hardware. My second iPhone still continues to have this problem. I have read an article saying it could have been my backup which may have a corruption, so I restored it as a new iPhone and still get the same problem. I went back to the Apple store for my second genius bar appointment, and all they did was a hard restore, and I continue to have the same problem. This problem doesn't happen all the time, and go figure it doesn't happen when I go to the Apple store, but it happens often and is so frustrating how a phone that's barely been used is having this problem!
Is anyone else having this problem? I was so excited to get this phone, but I've only been dissapointed because I find it really aggravating when my phone doesn't let me unlock it, or I can't send a text without having a problem!
Reset it from within the phone itself (Go to the general menu, then choose Reset - "Erase all content and settings". This will restore it to factory)
so it starts off as a clean slate without any interference from iTunes, than hook it up and choose "new phone". That usually solves any issues I have had
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Hi Linda Loo Loo,
If you have backed up previously to iTunes on a specific computer, even if it has been a while, you may be able to still backup even if you are unable enter the passcode on your iPhone due to a damaged screen. You may find the following article helpful:
If you have previously synced your device with iTunes, you may be able to reset the passcode by restoring the device:
Connect the device to the computer with which you normally sync and open iTunes.
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http://support.apple.com/kb/ht1212
Regards,
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I said "may" because Apple may determine the fault was due to abuse such as a drop or water damage. I am in no position to say for certain there is warranty on any device except my own.
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Thanks for using Apple Support Communities.
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