My iPhone 4s has no sound. Headphones work and Siri makes sound. Any ideas?

iphone 4s. Makes no sound. i can hear through headphones. Siri does make sound through speaker. I've done the factory reset but no change.

we've made sure the switch is not on silent. one more tidbit, when pressing the volume buttons the word Volume appears on the screen but the volume bars do not appear.

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    > >
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    > > http://support.apple.com/kb/HT1737
    > >
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    Click on the link to see more details and screenshots. 
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