My iphone 4s is not activating my facetime with my number. i did not change my number

i went in settings>Facetime> and tryed to add a email to my facetime. didnt work. then i toggled my facetime on/off and since then its veriifiyng my activation and after a little while it gives a message>unsucessful in activating facetime. and it tells the other person i am not available to facetime.
i called Apple support then apple store?replaced the device with a brand new one. andstill no facetime. ba so i went back to apple support...
Is it my mobile carrier?
my imessage says the same. but it works fine??? and i can only facetime with my email.
please help?
G5000

You need to have a valid working messaging plan, and be connected to your cellular network in order to complete FaceTime activation for your number (see http://support.apple.com/kb/TS3367). You might want to check with your carrier to make sure you plan is properly provisioned if you think either of these might be an issue.

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My iphone 4s is not activating my facetime with my number. i did not change my number

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