My iphone 4s just shut down so factory reset, when plugged into itunes it started tonrestore then just stopped. ??? anyone help or is it broken
my iphone had apple logo an reset on itunes and when i did it started to reset an then stopped saying error occured. any tips or is it broke
Hi sherlock1974,
Welcome to Apple Support Communities!
It sounds like there was an issue restoring the iPhone from iTunes. Take a look at the article linked below, it provides some general tips that will resolve most issues and links to more advanced troubleshooting for other specific issues.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/TS1275
-Jason
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My iPhone shut down and factory reset itself for no reason, and now when I plug it into my computer or any power source, the apple shines but it doesn't get any further than that. How can I fix it?
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my iphone keeps shuting down and now refuses to turn back on, it comes up with the message to plug into itunes but this doesnt help?! i dont know what i should do? is it beyond repair help please
JasmineHill1 wrote:
my iphone keeps shuting down and now refuses to turn back on, it comes up with the message to plug into itunes ...
See Here > http://support.apple.com/kb/HT1808
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Iphone likes to shut down on its own when handled
For the last week my iphone has got a mind of its own and like to try to shut down on its own. Sometimes it would give me the red button+slide to turn off...sometimes it just goes to the Apple logo then shuts down.
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If you lightly tap on it, does the phone turn off? -
Problem description:
Mid-2013 Macbook Air 13 inch. Shuts down when unplugged from power adapter. It 1st started just shutting down intermittently on battery power. Sometimes when it powers back-up on the battery power only the fan would be blowing hard. But it is now at the point that if it is not connected to the power adapter it will not come on. I have tried resetting SMC and PRAM but to no avail. The battery is showing 100% charge with only 137 battery cycle count.
EtreCheck version: 2.0.11 (98)
Report generated November 6, 2014 at 1:58:37 PM CST
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2013) (Verified)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel HD Graphics 5000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:23:26
Disk Information: ℹ️
APPLE SSD SM0128F disk0 : (121.33 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Untitled (disk1) / [Startup]: 120.10 GB (87.15 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Configuration files: ℹ️
/etc/hosts - Count: 5
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[running] com.kodak.BonjourAgent.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.bombich.ccc.plist Support
[running] com.JavaW.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.update.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.kodak.KODAK AiO Firmware Updater.plist Support
[loaded] com.kodak.KODAK AiO Software Updater.plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
Safari Extensions: ℹ️
Omnibar
Searchme
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Untitled: Disk size: 120.10 GB Disk used: 32.95 GB
Destinations:
Bogie Back-Up [Network]
Total size: 499.75 GB
Total number of backups: 11
Oldest backup: 2014-08-19 18:08:04 +0000
Last backup: 2014-11-06 18:51:38 +0000
Size of backup disk: Excellent
Backup size 499.75 GB > (Disk size 120.10 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
0% fontd
0% sysmond
0% AppleSpell
0% cloudpaird
Top Processes by Memory: ℹ️
82 MB Finder
60 MB Messages
60 MB WindowServer
47 MB Safari
43 MB mds_stores
Virtual Memory Information: ℹ️
1.32 GB Free RAM
1.79 GB Active RAM
545 MB Inactive RAM
634 MB Wired RAM
945 MB Page-ins
0 B Page-outsTried to reset SMC many times but it didn't change anything. The battery however is no longer being charged by the adapter even the computer is plugged in. The light remains orange. I restored to one of my earlier back-ups on time machine with Mavericks and the iWorm and malware returned. So, I decided to erase the hard drive and restore to original OS. I was able to restore to Yosemite. Here is the result of the latest estrecheck and battery info:
EtreCheck version: 2.0.11 (98)
Report generated November 7, 2014 at 7:30:08 PM CST
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2013) (Verified)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel HD Graphics 5000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:8:24
Disk Information: ℹ️
APPLE SSD SM0128F disk0 : (121.33 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Untitled (disk1) / [Startup]: 120.10 GB (109.93 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
Gatekeeper: ℹ️
Mac App Store and identified developers
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Untitled: Disk size: 120.10 GB Disk used: 10.17 GB
Destinations:
Bogie Back-Up [Network]
Total size: 0 B
Total number of backups: 12
Oldest backup: 2014-08-19 18:08:04 +0000
Last backup: 2014-11-06 20:25:00 +0000
Size of backup disk: Too small
Backup size 0 B < (Disk used 10.17 GB X 3)
Top Processes by CPU: ℹ️
9% backupd
5% WindowServer
5% diskimages-helper
2% mds_stores
1% mds
Top Processes by Memory: ℹ️
180 MB com.apple.WebKit.WebContent
76 MB Finder
69 MB mds_stores
52 MB backupd
52 MB Safari
Virtual Memory Information: ℹ️
1.83 GB Free RAM
1.38 GB Active RAM
444 MB Inactive RAM
644 MB Wired RAM
1.86 GB Page-ins
262 KB Page-outs
At this point, the computer works fine with the adapter plugged in, light remains orange, the battery is not being charged. I believe the computer will still turn off once I unplugged the adapter from the computer although the battery is supposedly 88% charged.
If this is a hardware problem I hope it's just the battery. I believe that's the next step I have to take. Unless anyone has any other ideas. -
Ipod touch won't turn on, just shows the apple logo - even when plugged into Itunes?
I have an Ipod touch 8GB - it's virtually never been used. I have tried to charge it up but nothing happens - it just displays an apple logo. I have plugged it into Itunes but again nothing happens. Any ideas?
Thanks K.Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have updated my iphone software to ios5 and everything is working perfectly except for the wireless sync. When I plug my phone into my computer (I'm using a MacBook Pro running leopard) it does not give me the option to check the box in the summary section to sync wirelessly. Can anyone help? Please and thanks
stefani88 wrote: It seems from other discussions my current OS on my laptop is the reason why it won't sync but people running older versions of windows aren't having a problem. So I don't get it.
Oh. Gosh. What's Windows got to do with anything? You're on Leopard, on a Mac.
It seems from other discussions my current OS on my laptop is the reason why it won't sync -
I was just playing on my phone when it froze. The screen flashed green and pink then I had to hold down the power button until the green and pink slowly faded away. The phone is completely unresponsive. Wont power on or off, isnt recognized by computer
Did you also try to connect in recovery mode, explained here:
iOS: Unable to update or restore -
Iphone no longer backs up when plugged into itunes
Hi guys,
I think this started after updating to iOS5.
Previously, when I would plug my phone in, it would sync AND create a backup. Now however, it simply does not. I recently realized on the summary screen that my latest backup for my iPhone was several weeks old.
In itunes "Back up to this computer" is ticked. Under preferences "Prevent iPods, iPhones, and iPads from syncing automatically" is not ticked.
I have experimented with "sync with this phone over Wi-Fi" On or off that doesen't seem to force a backup.
If I click the "sync" button in the bottom right corner, it will sync and create a backup. However, I would really like to have the process be more automated.
My guess is that Apple is making this harder because they want everyone to backup via iCloud? Or am I missing something?
JakeNo, it's not crippled. Mine works exactly the way it always has after upgrading to iOS5.
Connect the device.
On the summary tab, which option is selected for backup? Backup to this comptuer or Backup to iCloud? -
Yesterday I tried upgrading my iPhone 5 to 8.3. Phone told me not enough storage so deleted some stuff and proceeded. It then had a circle going round and round and wouldn't do the upgrade. I had to restart my phone a couple of times but it seemed ok. This morning went out with it 100% charged. Noticed it wasn't getting any phone signal so attempted a restart. Since then all i get is the apple logo on a black screen for a few seconds then it goes and nothing else happens.
I have tried leaving the phone in. Tried turning the volume switch on and off then restarting. Tried plugging it in to computer to do a recovery from iTunes but it's not showing on iTunes (which is up to date). Does this mean it's completely dead? It's infuriating as I'm a month away from a free upgrade from O2!!!
Any ideas gratefully received.what you do is you put your phone into DFU mode, you do this by powering off your phone and then, hold home and sleep button, the apple logo will come up after it goes away let go of sleep button and hold home until it says connect to iTunes. This should work, it will give you the option to restore or back up your phone.
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