My iPhone 4S locked to Tmobile so I contacted to Tmobile and submitted unlocking form, but I got a replied said my IMEI number was not recognized. So I tried second and third time submitted the form and got same reply.

My iPhone 4S locked to Tmobile so I contacted to Tmobile and submitted unlocking form, but I got a replied said my IMEI number was not recognized. So I tried second and third time submitted the form and got same reply.  I've been using same handset they issued to and never changed. But I have know idea why they said they don't recognised my IMEI number. Can anyone help me to solve this issue. Thanks

You need to call T-Mobile or visit a T-Mobile retail store.

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