My iphone 4s screen is black the sound is working and I know it is on because the back light will light up, but it is black. The reset button also will not work.

My iphone 4S has a black screen. The sounds still works and it will turn on a and off, but the screen is just black. I tried to reset it but the apple sign never shows.

Hey there PDWPDW,
Welcome to Apple Support Communities.
It sounds like you’ve already done quite a bit of troubleshooting in an attempt to resolve the blank black screen issue with your iPhone 4S. Take a look at the articles linked below, the first will walk you through the process of restoring your device from recovery mode and the second provides some additional troubleshooting suggestions that you may not have tried already.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If you see a solid color screen (black, white or blue)
Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
Reset your device while it's plugged in.
If resetting doesn’t fix the issue, restore your device.
If you still see the issue after you restore, contact Apple Support.
Ciao,
-Jason

Similar Messages

Maybe you are looking for