My iPhone 4S stopped being able to get mail

My iPhone 4s (iOS 7.1.1) stopped being able to check mail yesterday. first the error was that my password was incorrect (which had not been entered since setting up the account) which surprised me. After several attempts of entering my password, thinking i was crazy, I restarted the phone--still not working. I deleted the email account and re-entered it, still not working. only now i get an error that says it can not verify account information (mail.xx.edu) first, and then my password continues to be incorrect. I can receive the same mail on my iPad, and i can log on and check online, so i know i have the correct password. my email is an exchange account (mail.xx.edu). i have checked with institution tech support and they say i've done the correct things. suggestions? more info required to answer? thank you!

I've seen situations before where on older devices something gets "messed up" in the OS/Account Settings for email. I think if it were me, and I'd done the basics (including reset with the home and power button and verifying the credentials on another device and with the Outlook Web Interface) I'd backup the phone, transfer all content, erase all content and settings, and setup email again immediately after, before you restored anything else or transferred anything back. You could also try a restore. If you use OWA, I'd also go into that and see if there were multiple instances of the device and also be sure none of them are disabled.

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Can receive mail but stopped being able to send mail

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Stephen

Hello Stephen,
If you are having issues with sending and receiving email, check out the first two articles to get it sorted out. Also look at the third link and look at the time at which you were having issues as it may be related to an outage of service.
iCloud: Troubleshooting iCloud Mail
http://support.apple.com/kb/TS4002
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Apple Services, Stores, and iCloud
https://www.apple.com/support/systemstatus/
Regards,
-Norm G.

TS3988 How can I verify my icloud account without being able to get mail from the account?

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Update I finally was able to get a photo of the error I am getting. its says
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I never took or messed with the keychain so I am unsure how to go about figuring that out.

One of my email addresses stopped being able to send mail.

It closes the message as if to send it and then re-opens the window and freezes it. Whatsup?!?
I have tried deleting the mailbox and re-creating it, but it doesn't work. I am using SSL on this mailbox. No problem receiving mail, just sending.
Note: The email address works fine on my laptop -- the settings are identical (identical). ***?
--Alone & Confused in Western Mass.

Update I finally was able to get a photo of the error I am getting. its says
Unable to sign message
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Apple Mail just stopped being able to send mail?

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I use the Mail app for work and can no longer use it at all.

Not much to go on here, and why would you need to be repeatedly prompted to enter any password?
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My iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work, my iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work

my iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work, my iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work

Hello there, LaruaGalliers.
The following Knowledge Base article provides some great troubleshooting steps for your issue:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Particularly:
Battery does not charge
Verify that the outlet being used is working.
Try another USB power adapter if available.
If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
Try another USB cable if available.
iPhone or iPod touch displays the low-battery image and is unresponsive
If you see the image below, charge the iPhone or iPod touch with USB power adapter for at least 15 minutes.
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If the issue persists, follow these troubleshooting steps.
Thanks for reaching out to Apple Support Communities.
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That is correct, They don't seem to know about Mac, never got a single scrap of help from them. Try recreating your account from scratch, delete the account, (write down all your settings first) and add an account, see if that works, and if it does, delete the first account to prevent things doubling up on you. I think that's what I did, it was quite a while ago. Hope this helps, or gets you pointed in the right direction. Maybe go to At&t and try creating another account, and if ti works, delete the first.
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Eric,
Thank you. I had all my settings right - I had checked and double checked. The one thing I had failed to do - which is the one thing that often helps - is to shut everything down and restart. I shut the router and the computers down and restarted them one at a time. They are once more talking to each other.
Thank you again,
Linda

My iPhone 4S stopped being able to get mail

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