My iphone 4s was updating to like 7.1 or 7.2 and i tried to updating by the iphone but it froze and turned off. and when i tried turning it back on the phone kept going to a screen that said plug it in to your computer i did but it froze at the scree

my iphone 4s was updating to like 7.1 or 7.2 and i tried to updating by the iphone but it froze and turned off. and when i tried turning it back on the phone kept going to a screen that said plug it in to your computer i did but it froze at the screen where it says plug it into iTunes. ive tried plugging it in to the computer but the phone turns itself off in the process. my old phone broke so I need to use the 4s

Hi sgray2832,
If you are having an issue with your iPhone becoming unresponsive or turning off unexpectedly, I would suggest that you troubleshoot using the steps in this article -
iOS: Not responding or does not turn on - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

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HT5781 My macbook Pro just turned off randomly when I tried putting in the charger for my phone and wont turn on. what do I do?

So I was downloading albums for my phone on the macbook pro and I tried putting in the charger for my phone but i had it in reverse and when i tried putting it in it just completely turned off. When i connected it to the charger the light on the charger for the laptop would just flickr green and red lightly.

I updated my iPhone with the new update..and afterwards it turned off and instead of turning back on it tells me to plug it into iTunes..then iTunes tells me my phone is in recovery mode and I need to restore it..is there anything I can do w/o restoring?

I updated my iPhone with the new update..and then it turned off...instead of turning back on it tells me to plug it into iTunes..and when I do iTunes tells me that my phone is in recovery mode and needs to be restored..is there anything I can do without restoring it?

Same thing happened here ~ tech guy at a local authorized Apple repair store said it had something to do with improper backup from which the restore would be made. Still have a phone that asks to be connected to Itunes but won't do anything else . . . frustrated.

I was trying to update my iphone and it downloaded the software but when it went to install it it turned off and wnt turn back on and says i need to connect to itunes and ive tried but itunes doesnt recognize its there

i was trying to update my iphone and it downloaded the software but when it went to install it it turned off and wont turn back on and says i need to connect to itunes and ive tried but itunes doesnt recognize its there

Connect in recovery mode and restore, as described in this article:
If you can't update or restore your iOS device

In updating my iPod to 6.1.2, I received an error during the update. Now, ipod is not rebooting. Has screen showing usb to Itunes picture.   Turning off and back on it goes back to this picture. I don't know how to reset so that I can restore my backup

In updating my iPod to 6.1.2, I received an error during the update. Now, my ipod is not rebooting. It continues to display a screen showing usb to Itunes picture.   Turning off and back on, it goes back to this picture. I don't know how to reset so that I can restore from my backup.
A similar thing happened when I updated the ios on my ipad. But, I was able to reboot, and then restore from backup.   How can I get my ipod to reboot and allow restore when it is not even recognized as I reconnect to my computer?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I was updating to ios7 and my phone turned off and now it wont turn back on. it shows the apple sign but it slowly fades away and so on. Help!

i was updating to ios7 and my phone turned off and now it wont turn back on. it shows the apple sign but it slowly fades away and so on. Help!

Hello there, RFJA2211.
The following Knowledge Base article offers up some great troubleshooting steps for unexpected power off of your iOS device:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I have an iPhone 4 and since I updated to iOS6 I must hit the home button several times to return home or sometimes turn off and then back on. Any thoughts? Could this be related to running low on available storage?

I have an iPhone 4 and since I updated to iOS6 I must hit the home button several times to return home or sometimes turn off and then back on. Any thoughts? Could this be related to running low on available storage?

Hold the sleep/wake button and the home button until the phone shuts down and let it restart.

HT1688 my phone got the computer looking screen that said, "Panic, we are just hanging here" I tried to reset it, but it just goes to the "connect to iTunes" screen and sticks there. It finally con to restore, now gives message 1611 "iPhone could not b

Just after updating Draw with Friends, my iPhone got the "Panic, just haning here" message. I tried to reset it and it got stuck on the screen with the usb connect to iTunes. When I connected to iTunes on my Mac, it kept giving an error message that the phone connected could not be restored because it was in recovery mode, recover then connect. The phone wouldn't recover... I finally got it to connect to iTunes by holding down the home and power buttons, connecting to computer and then let the power button off as soon as the apple appeared. It took all night to download the restore for the phone, then when I hit the restore iPhone button, it gets half way done and gives the message" The iPhone could not be restored. An unknown error occurred (14).

Read here > http://support.apple.com/kb/TS3694

I am trying to update my iPhone 4 with the jailbreak in it. And why I updated it, it was fine at first. Then it started to turn off and turn on over and over again. What do I do? Is this normal?

I am trying to update my iPhone 4 with the jailbreak in it. And why I updated it, it was fine at first. Then it started to turn off and turn on over and over again. What do I do? Is this normal?

When jailbroken, you cannot update the iOS on your device. The only way to fix it is to do a full restore through iTunes. Before you do this make sure you backup your device and everything on it.

My iphone 5 will freeze up and turn off and back on. It will go to the apple screen and then go black MULTIPLE times before it comes back on. No buttons work while this happens. My phone is a week old.

My iphone 5 will freeze up and turn off and back on. It will go to the apple screen and then go black MULTIPLE times before it comes back on. No buttons work while this happens. My phone is a week old.

User troubleshooting is restart, reset, restore from backup, restore as new. If you perform these steps and it still doesn't work, then make an appointment at the Apple Genius bar and have the hardware checked.

HT1766 my iphone was charging and turned off and wont turn on now even when it is connected it will just turn the apple and turn back off

my iphone was charging and turned off and wont turn on now even when it is connected it will just turn on just the apple and turn back off

steps665 wrote:
..., the problem is that my Sleep/mode button does not work.
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is Required...
Be sure to make an appointment first...

HT201229 one of my iPhone contacts messages go out as green, not blue, she has tried to turn off and then back on her messages, and it works fine for everyone but me. Mine go as green o her. My phone is iPhone 5, hers is the latest iPhone.

one of my iPhone contacts messages go out as green, not blue, she has tried to turn off and then back on her messages, and it works fine for everyone but me. Mine go as green o her. My phone is iPhone 5, hers is the latest iPhone.

Hello SaSexton,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Have a nice day,
Mario

I was downloading the update on my iphone4 and then it turned off and told me to connect to itunes and now it wants me to recover it but i dont want to lose my stuff

I was in school earlier today and noticed that my iphone 4 needed an update, so started the update then after like 2 mintues my phone turns off and when i tried to turn it back on it told me to connect to itunes. Now im connected and it tells me i must restore my phone...And i really dont want to lose my pictures and stuff like that so someone please tell me what i can do...

Sorry, you have no choice but to restore your phone now. If your data was not backed up before you attempted to update, it is gone.
Next time, backup before you attempt to update.

HT4623 I updated my ipad but had to skip the update to the icloud because it was not finished within 2 hours. The ipad worked fine then, but I turned it off. When I tried to turn it on again, it kept asking for the password over and over. What do I do n

I updated my ipad but had to skip the update to the icloud because it was not finished within 2 hours. The ipad worked fine then, but I turned it off. When I tried to turn it on again, it kept asking for the password over and over. What do I do now?

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

Hi. My new computer had Acrobat on it. Suddenly, I was unable to open any PDF's. and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription. I do not have the physical box with a serial number and was

Hi. My new computer had Acrobat on it. Suddenly, I was unable to open any PDF's. and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription. I do not have the physical box with a serial number and was going to buy the one advertised on the website until I discovered it's only for students and teachers, which I am not. What should I do next as I need to use PDFs on a daily basis. Thanks! I would like to be able to download this and pay online. Possible? I currently have Adobe Acrobat XI Pro. I have a Windows 7 system. Please help!

As long as you know your serial number you can download PSE from here:
Download Photoshop Elements products | 11, 10
If you don't know your serial number:
Find your serial number quickly

My iphone 4s was updating to like 7.1 or 7.2 and i tried to updating by the iphone but it froze and turned off. and when i tried turning it back on the phone kept going to a screen that said plug it in to your computer i did but it froze at the scree

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