My iPhone 4S went into lock-up with a screen display image of USB connector pointing to iTunes logo. I took it to a Verizon store and they said I have a brick lock and that only an Apple retail store 50 miles away could clear it
My iPhone 4S went into lockup with a screen displaying an image of the USB connector pointing to the iTunes logo. I was traveling and took the phone to the closest Verizon store. The store informed me that I had a brick lock and that only an Apple retail store could unlock the phone. The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. The closest Apple store was 50 miles away in King of Prussia, Pennsylvania. I went to that store three days later (today) to reset the phone before flying out of Philadelphia Intl. Airport. The Apple store personnel were overloaded and not sensitive to my plight. They told me that I would have to make a reservation for a time 2 hours later for tech support. I couldn't do that without missing my flight - out of luck until I get back to Los Angeles. If the Verizon store explanation is true, Apple needs to accommodate 4S and earlier generation users and not force them to upgrade to a $459 iPhone 5S!
villebard wrote:
The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. !
The salesperson at Verizon has no clue what their saying.
My 4S and many of my friends works perfectly fine on IOS 7.3, no issue as all.
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HT201401 iphone is showing a usb plug pointing to itunes logo when i power my iphone on
my iphone is showing a usb plug pointing to itunes logo when i power on my iphone what do i do
connect your phone to iTunes on your computer via USB. Follow instructions in iTunes.
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Have Virgin Mobile iPhone 5 and they said it can't be unlocked. Reason to get it unlocked is so I can use the phone when travelling in Europe. This is crazy because I also payed for the phone in full... Also, what happens if you move to a region in the U.S. and service is bad...Your stuck with an expensive brick.. Any way to get it unlocked?
Not all carriers unlock their phones. They are under no legal obligation to do so in many places.
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I have an iphone 4 nearly 2 yrs old. It has worked perfectly for that time. On Friday last (whilst away on holiday) I took the phone out of my pocket & it was lifeless. I tried switching it on, no joy, I tried the power/home button reset no joy. I plugged it into a mains charger & it came on but had a banner across the screen saying "verification required". I removed the charger & decided I would try again when I got home so I could connect to my PC & iTunes.
At home I went through the whole above process again but when I plugged it into the mains again it just had the Apple logo going on/off repeatedly. I plugged the phone into my PC & the apple logo appeared followed by the "connect to iTunes". In iTunes I get the banner "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes". So I click on "OK" the "Restore" then a banner asking if I'm sure I want to restopre the iPhone appears, press "Restore & Update". iTunes starts to remove the software, veryfies it with Apple & then another flag "The iPhone could not be restored. An unknown error occurred (21) which appears to be a security issue.
I thought the above problem was something to do with O2 because I picked up my new iPhone 4S last Tuesday but was unable to set it up until I got back from my holiday, O2 say it isn't anything they've done.
My question is has it happened to anyone & can anybody offer a solution, is it a hardware or software issue?Please see the two articles below:
http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125 -
Yesterday I started getting these emails that my address and credit card information was changed. I then got one that an order was placed on a device I had never used before. I did not do any of this so I went in to my account and there it was, all programs by YuFanApp had been purchased! (To me this is a red flag that that company may have stolen information from itunes users!) My credit card was not on file, I can't remember if I ever had it on there. The gift card I had on my account had been drained. My shipping adress was still the same. So I changed my password and tried to call customer service. They said they were sorry and just go online to the customer support express page and do things there to report it but there is nothing there to report it. Anyone have an email address or something I can work with?
Click "Support" at the top of this page, then click the link under "Contact Us"
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Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please ( this is the trouble they tell us )
can't buy anything application on appstore, i bought this iphone from my friend , and this iphone actived ( 2012-11-05)
IMEI: ****
<Edited By Host>Instead of posting your IMEI in a public forum, contact iTunes Customer Support.
FYI, they do not want/need your IMEI number. -
I do not want to restore my phone!
If by 'un up-date' you mean you want to go back to a previous version you can't as its not supported by Apple.
As for the error message what did it say?
If you didn't make a backup before doing whatever it is you are trying to do then your photos are likely lost. -
i called rogers and asked them about this and they said its a ios 4.3.3 problem i called apple and they were like too bad. we dont know theres a problem and its all over google if u look for it its making my phone very hard to use for work thinking about going back to my htc phone if this doesnt get fixed soon
Do you believe everything you read online from people you do not know?
I've never experienced a dropped call on my iPhone and I always update to the latest version.
Have you tried basic troubleshooting steps?
Why does everyone assume Apple has to fix the issue, quite honestly, when a call drops there is no way to tell which end it got dropped on or if the network simply dropped the call. -
When i came home i called apple to check whether my phone is locked or not and they said that its locked to US Verizon even though when i checked on iphoneimei it said sim status unknown. I put my 2degrees (NZ carrier) in today and it worked fine. I got into the settings and turned off the automatically part of carrier and there were 3 options for me to choose 2degrees vodafone and telecom. Because of that, im quite confused abt whether my phone is locked or not since im from vietnam so i want to know if i can use vietnamese sim card when i go home. Thanks for your help@verizon
Hi tranvietanh - I appreciate you contacting us all the way from New Zealand! I can confirm that the iPhone 5s and all of our other 4G LTE device are not SIM locked. As the carrier in New Zealand may not support the exact same frequencies and cellular bands that we use on our network, we are unable to support the device if using a 3rd party SIM.
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport -
My iphone 4 is stuck on the lock screen with the USB cord pointing to itunes and music notes. I thought I was updating the phone for itunes but it is now teetering on the Recovery Mode. I do not want to lose my data, etc. Can someone explain how I can get my phone back? Apple support is not helpful.
Your phone is in recovery mode. All data on it are already lost. You must connect your phone to your computer and restore through iTunes.
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I can not sync my Iphone 4s with Itunes. I get a "required file can not be found" error. I went the apple stroe yesterday and they said a file may be corrupt. I have uninstalled and re-installed Itunes so it is up to date. ANy thoughts?
Anybody?
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Hello apple
I am Mario Zubac from Bosnia and Hercegovina 17 years old.
I have a problem..i bought a iphone 4 from a guy in Mostar and he said it was locked on Telenor Sweden.
I have contacted Telenor and they said that the phone is reported stolen,and that they cant do anything to help me.
The person who sold it to me dosent reply over www.pik.ba
Please help me, i wont to unlock it,or just contact the person who reported it the real owner and return it back if nonthing.
Thank you a lotWe are all iphone users just like you.
You are not addressing Apple here.
Apple does not track lost or stolen iphones at all. -
Hello,
I have an iPhone 4S 32Gb White AT&T, product part No. MC921LL/A, Serial No. C39GMLPWDTDC
I bought this iPhone from Apple Retail Store (from Fifth Avenue, NY) for the full amount. Now it does not work with my SIM card only works with AT&T. I restored the phone several times, but I have not received "Congratulations your iPhone has been unlocked". Please activate my iPhone to work with different SIM cards
Thanks,
Best WishesWhen did you buy it?
Apple did not begin selling an unlocked version of the iPhone 4S in the US until 11/11/11. I believe it went on sale only through the online store at that time. I'm not sure if it's available at retail yet.
What you purchased was a phone without a contract commitment. It is still locked to AT&T. AT&T will NOT unlock iPhones for any reason. Return it and get your money back, then use that to purchase an unlocked phone. -
My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.
Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked. -
My iphone 5 went into search mode and I can't place or receive calls or use the internet but my text messages work. Sprint had me do a master reset and my phone doesn't work at all now I can't get it past the activation. Will I have to pay for repairs in store because I didnt get the Apple care plan when I purchased it. Sprint said it may be a phone problem not sure if I should take it to Sprint or Apple...I just need my phone
I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator
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