My iphone 4s would either show up in itunes or as a portable device..
i desperately need help.
i plugged in my iphone 4s into my PC running on XP, but it only appeared in itunes.
it does not start the auto play to prompt me if i wanted to open the files in my phone. i went to "my computer" but could not find the iphone on a separate drive. i gave up on the XP now, but the same thing happens when i plug it into my other PC with Win 7.
when plugged in, it shows that a software is being intalled. Half way thru it, it stops, and i am shown a message that the MTP USB Device os not working.
i cannot transfer my photos from the phone, so how to sync?
i tried all ways, even called the helpdesk but they told me they have never experienced such problems.i even had my set changed.
still, the phone shows up in itunes when plugged into the pc, but not as a different drive.
i have to unplug the phone and reconnect it again, then I had to go into "device manager" to open the MTP USB Device which would show up under the portable device.
then, i have to disable it, and enable it, to allow the auto play to run, so that i can transfer my photos from the phone.
this doesnt seem right.... my iphone 4 does not work this way, when i plug it into my PC, the itunes would run, and at the same time, the auto play would come on as well and i could easily transfer the pictures...
what on earth is going on????
anyone knows the solution to it?
also, when itunes runs, it prompts me to upgrade and install the newer version. after 40 min, it always show that my phone is not compatible with the firmware.. what does this mean???? what do i have to do???
thanks... appreciate some advice.
today i went to my local telco and they too cannot resolve the problem.
they took out 3 new sets and plugged it into their pc. same thing, if it shows up in itunes, it does not show up at the other drive.
so how to transfer my photos? they dont even have an answer for me.
my colique has a 4s that works perfectly fine. when plugged into the pc, it shows up both in the itunes as well as a portable device on the other drive AT THE SAME TIME!
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Hi Josie,
I understand that you are having issues with iTunes recognizing your iPhone 4S. Let's see if we can tackle this.
The following resource will provide helpful steps in resolving this issue, pay specific attention to Steps 3-6 as these usually resolve this sort of issue.
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http://support.apple.com/kb/TS1538
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Jan 25, 2014 6:00 AM (in response to rcpalladino)
Windows 8.1, 64bit
It appears that the 64bit install messed up the device drivers for the Apple mobilie devices connecting as USB.
I tried many things, I may have missed a step below. But the following is what I believe was the fix - since it worked on a 2nd PC.
Make sure you are using an administrator account. Any of them on your machine will do for the following
a) Get Windows to restart the drivers:
- disconnect your USB device and close ITunes
- connect your USB device
- if ITunes loads, close it.
b) File explorer:
Open File explorer and browse to
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
In that folder there should be a set of files named "usbaapl64...."
right click on the one ending in "INF"
Select Install. It's very quick.
remove the USB device
c) Restart the computer.
When you login again, load ITunes before you attach your USB device. -
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See http://support.apple.com/kb/TS1538 (windows) or http://support.apple.com/kb/TS1591 (mac).
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I got an iPhone 4 on Thursday.
I connected it to my PC, a Windows Vista, that day and nothing showed up besides a "camera."
My computer picked it up as a camera, which I understand is a common occurence in the iPhone.
After browsing countless youtube videos and Apple Forum Questions, nothing helped.
I put it into recovery mode by holding on the power and menu button, but when I opened iTunes it still didn't detect anything.
I feel like I'm almost hurting my iPhone because I turned it off and on so many times, and plugged it in and out several times, and so forth.
Here is what happened after putting it into recovery mode: 1. A Windows "device locator" popped up. 2. It was looking for a solution to help me with the unknown device, or iPhone. 3. I clicked onto the find solution button, and it told me that I needed a disc.
--- I didn't have a disc, so I looked up this problem and it told me to manually find Apple mobile device support on my driver, so I did.---
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5. There I found my iPhone listed under USB controllers.
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7. I then manually found a program to ease the problem. The program was "apple mobile device support," which was located on my apple driver.
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By this time, I was about to give up on my iPhone and return it back to the store.
I tried again, but in a different way this time.
1. I put it back into recovery mode and I opened itunes.
2. itunes reported to me that some burning or CD/Drive software was missing and that I needed to reinstall it.
3. SO, I reinstalled it several times, about 12 (iTunes), and nothing changed.
4. I then looked up the problem of why the CD/Drive software problem kept popping up.
5. I fixed it by going to my registry and adding an UpperFilter with the code GEARaspi...something like that.
6. The problem was fixed, but still no iPhone onto my itunes.
I stayed up all night last night to fix this problem...I'm annoyed and tired.
I tried another problem to fix this.
1. I didn't put it into recovery mode.
2. My iPhone showed up under portable devices under "device manager," from SYS/MAIN"
3. I did update software.
4. I clicked on "apple mobile device support" but nothing happened.
5. It reported to me of the Code thing again.
I even called the Apple people and they didn't know what to do, so I stopped calling them...because they only had limited options to fix the problem.
Can anyone help me?There's a whole lot to read in your post, and frankly I have not read it all.
Having said that, this troubleshooting guide should help:
http://support.apple.com/kb/TS1538
In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it. -
My iphone 4 won't show up in iTunes after installing snow leopard
My iPhone 4 won't show up after snow leopard has been installed. I just updated iTunes to 10.5.3 (3). the Macbook pro does recognize the device in iPhoto and I can sync the photos. But no connection is made with iTunes. I've read something about it on the support forums, but I'm not sure what to do for fear of losing data either on my phone or on iTunes. Can you help?
ThanksHello macr888,
I would be concerned as well if my iPhone was not recognized by iTunes. Thank you for providing all the information with the steps you took in regards to this issue. I found an article with a few more steps you can take (you can skip the steps you have already taken):
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M. -
im trying to update to newest ios version. but during the proccess, an unknown error accured, now the device wont do anything, just shows the plug into itunes screen. the device does not show in windows or itunes. the iphone wont do anything. i tried restarting, it shuts off and back on, but only shows plug into itunes thing. any ideas?
From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?
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