My iPhone 5 battery died and will no longer turn on. What do I do?

Just got my new iPhone 5 two days ago. My battery died and I tried to charge it for the first time but nothing happens. It won't charge via USB or the wall plug. The only thing that happens is the picture of the phone with the arrow pointing to the battery comes on indicating that the phone needs to be plugged in. What do I do?

For how long did you try to charge the phone? If you've tried charging for hours with nothing happening, I would assume there is a fault with either the Lightning cable or the phone itself (possibly a battery fault) since you get the same whether you connect to the PC or external charger. If you can, make a Genius Bar appointment to have all aspects checked...either that or return to where you purchased the phone and have them check it out and replace it under warranty.
EDIT: Something to try is to verify that the lightning port on the phone (and the cable) is free of any dust/lint/gunk/whatever. Try blowing it out or use a soft brush to disloge/remove any foreign matter that could be stuck in the port.

Similar Messages

  • My iPhone 4G died and will not turn on with hard reset.

    My iPhone 4G died and will not turn back on. I got an e-mail and then took a phone call. After ending the call I went to text, but nothing. Screen was black with no warning. I plugged it up on a charger and nothing. I tried a soft rest and a hard reset and still nothing. I have it plugged up to my computer and without it coming on it will not recognize it on iTunes to do a restore. Any ideas or help would be greatly appreciated. Is this fixable or should I write it off and replace the phone? It is 1yr and 1 month old.
    Thanks,
    John

    It's been a day and no luck, so I guess I have to get a new battery?

  • My daughter's ipod touch got hot while charging and will no longer turn on.

    My daugther's ipod touch got hot and will no longer turn on.  Is there a solution to this problem or is the ipod fried?

    I'm not sure if it's fried or not, but try rebooting the device by pressing and holding the on/off and home buttons simultaneously for about 15 seconds or so. Hopefully you will see the Apple logo.

  • My 24" iMac just died and will not power-up.  What can I do?

    My 24" iMac just died and will not power-up.  What can I do?

    Bring it into an Apple Store for a free diagnosis and quote for cost of repair/replacement of parts.
    If the costs are $500 or over, consider using the money toward a new or "newer" (used) Mac.

  • HT1688 My iphone 4S died and will not charge. It is just dead!

    My iphone 4S died and it will not charge or turn on. It it totaly dead. Any tips on bringing it back to life. It is 2 years old.

    Hi there HeatherC12,
    You may find the troubleshooting steps in the article below helpful.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Issue not resolved
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    -Griff W. 

  • My iphone 5 died and will not recharge.  it has been on charger for about 8 hrs and the battery symbol never increases

    I took my iphone 5 off charger this morning after it said 100% charged.  went to use it and it promptly died and has not come back on.  I have had it on the charger now for about 8 hrs and the pic of the battery shows up on screen but the charge status never changes.  I have never had an issue like this and dont know what to do with it.

    Hi there stace12171,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/ts3281
    -Griff W. 

  • Z10 Battery died and now it wont turn back on after charging for 3 -5 hours

    My phone completely died and i didnt charge it for about a day. I went to charge it the following day and it wont hold a charge. I plug the charger in and the red light on the top right of the phone turns on and then blackberry appears on the screen shortly after and then it just turns off.
    I plugged it into my computer and it wont even recognize my device. 
    I also had it plugged in for a few hours and then pulled the battery out and for a few seconds and reinserted it and nothing. 
    Any help would be appreciated.

    You might try this process:
    https://supportforums.blackberry.com/t5/BlackBerry​-Curve/blackberry-curve-wont-turn-on-with-red-ligh​...
    Also, I notice you have your phone number listed in your profile. It is unwise to post your phone number there for all the Internet world to see and possibly harvest for spam use. At the top of the page click on My Settings and go to personal information and remove your phone number.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • My ipod nano's battery died and now won't turn back on... help? =]

    Okay so I was listening to my ipod in the car and it died. I tried to charge it at my friend's house with her iphone charger and it wouldn't turn back on. I plugged it in at home and it still won't start and itunes shows that it's not even plugged in. I tried that shindig where you switch the hold button then press those two buttons but that didn't work either... help?

    My 3rd gen nano did the exact same thing to me as well today. I tried doing the reset and nothing happened. I tried calling Apple, but they said it's out of phone warranty, so they couldn't do much. They said they didn't recognize the error I'm getting, so they recommended taking it into a store. When I attach it to my computer, I don't get any response from the ipod, but my computer says that there is new hardware that says "Apple Recovery (DFU) Driver." iTunes tries to read the ipod but says it has an unknown error (-185). I am extremely frustrated. Anyone have suggestions as to what is going on?

  • My mX890 shut down and will no longer turn on.

    My  canon mx890 shut down and will not turn on. Power is good. Is there a reset button?

    Hi klarson,
    There isn't a reset button on the PIXMA MX890 series printer that would get it to turn on.   To resolve this, please try these steps:
    Please follow these steps to resolve this issue:
     1.  Please confirm other devices plugged into the electrical outlet power on.  At this time, please do not disconnect the printer at the electrical outlet.  If there is an empty electrical slot, plug in a lamp to make sure the outlet is working.
     2.  Disconnect the power cord completely at the back of the printer.
     3.  Please push the power cord back into the receptacle ensuring that the cord is pushed in as far as it will go.
     4.  Pull the cord and see if it easily slips out from the connector or if it seems secure.
     5.  If the machine does not power on automatically, press the ON/OFF button.
     6.  If the machine does not power on after the power cord was pushed in all the way at the back of the printer and the ON/OFF button was pressed, please unplug the power cord from the machine and leave it unplugged for no less than 20 minutes.
     7.  Please then reconnect the power cord, ensuring that the cord is pushed in as far as it will go.
     8.  Press the ON/OFF button.  
    If you continue to have difficulties, please contact our support group using the following link:
    http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • HT201412 iphone 4 died and will not charge to turn it back on

    My iPhone4S died earlier today and I have been trying to charge it for quite some time now, but it wont seem to charge up.  Nothing happens whenever I press the button on the face of the phone and when I press the on/off button on the top of the phone, the battery symbol appears on the screen, but only with three faint lines of red on the battery symbol blinking and then the screen goes black again.  Can someone please helpme with this problem?  My phone is not old at all, I have only been having it less than a year.  Thanks.

    My iPhone 4S did the same thing. I was using it, it showed the low battery warning, I used it a little longer, and it shut down in the normal way. I plugged it in for several hours to recharge, and it didn't charge at all. When I unplugged it from the charger, the screen showed a battery symbol with three red lines in the bottom of the battery. Now it also showed the charger connector symbol and a lightening bolt and then screen went to black. The charger was not warm, but the charger worked on my iPad. Still I tried a new charger cord and many outlets, because I was on vacation and desperately needed the iPhone.
    In the month before this happened, several times my iPhone 4S showed I had 1% battery life after it was charged and had just showed a higher percentage like 40%. I could continue using it as if it were 40% charged. I read several Apple discussions, finding others had had this issue, but there seemed to be no consensus on what caused it or how it could be corrected. The problem didn't happen often or consistently, so I continued to use iPhone as usual.
    After the three red lines appeared, I tried solutions as follows: I tried turning the phone off. It didn't seem to work. I tried holding down the power and Home buttons simultaneously. Nothing happened. I tried turning it on. No change.
    I don't want to Restore my iPhone, because two days of vacation photos are on it but aren't in iCloud. We had very weak wifi in the hotel, although my first day's photos made it to iCloud. (I should have been paying more attention to this! Oops.)
    Has anyone resolved this issue? I recently upgraded to iOS 7.0.1, but had the 1% issue before and after the upgrade. Thanks.

  • My computer crashed and will no longer turn on, now when I go to sync my iPhone it wants to erase everything.  I have 2,000  songs and don't want to loose them...please help!

    My computer crashed and was not fixable.  I have since bought a MacBookPro but I can not sync my iPhone to it as it wants to erase all of my music and videos.  Please help!!

    Roaminggnome's answer is neither strictly accurate nor is it especially helpful. There exist a number of third party applications that are neither supported nor endorsed by Apple, but that once installed on your new MacBook will allow you to download your files from your iPhone. Just Google "back-up music from iPhone" and you should get a range of products to choose from.
    And after you've bought and downloaded one of them and restored your iTunes content, go an buy an external drive to back-up your iTunes library

  • Will the apple store fix a phone that has been dropped and will no longer turn on?

    I dropped my iphone. The screen shattered, but the phone worked for about 30 min. After 30 minutes the phone won't turn back on.  I can tell that the screen is loose from the housing on the upper left side of the phone. The phone is an Iphone 6 16gb gold.

    Take it to an Apple Store and avail yourself of the out of warranty replacement option.

  • My iPod shut off randomly and will no longer turn back on. I plugged it in to charge it, but after several hours it will not turn back on. What should I do?

    My iPod turn off randomly. I plugged it in to the charger, and after several hours, it still will not turn on. I even plugged it into my computer and pulled up iTunes, where it showed up on the screen as plugged in, but still it will not turn back on. Any suggestions on what I should do?

    - First try resetting the iPOd:
    Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears
    - Next try restoring the iPod via iTunes, first from backup and if still problem to factory defaults/new iPod.

  • My battery died and then when i charged the phone it is asking me to connect to itunes and restore. if i restore how can i get my data back

    My iphone battery died and on charging the phone it asked me to connect to itunes and restore the phone.
    If i restore the phone how can i get my data back and how can i check when i last backed up my phone

    If you have been syncing regularly as the iphone is designed, then you can sync the data back.
    Regardless you will have to restore the iphone.

  • My ipod nano 7g went off and will not start, this happened after I connect to my computer, my ipod will restart and I no longer turn on. I do?

    please help me my ipod nano 7g went off and will not start, this happened after I connect to my computer, my ipod will restart and I no longer turn on. what I do?

    Hey saintbless,
    Thanks for the question. The following article outlines troubleshooting information for iPod nano. While it mostly refers to the 6th generation, most steps apply for your model as well:
    iPod nano (6th generation): Hardware troubleshooting
    http://support.apple.com/kb/TS3474
    Will not turn on or screen remains dark
    - Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
    - If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Volume Down button for at least eight seconds or until you see the Apple logo appear.
    - If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
    - If the screen remains dark and will not turn on, then your iPod may need service.
    Thanks,
    Matt M.

Maybe you are looking for

  • IPhoto won't open after upgrade to Lion

    Hi everyone, i need HEEEELP ! Since installed Lion, iPhoto don't work anymore, the library is in the package of contents, but i tried to follow allthe necessary steps to repair permissions, but nothing at all, after the last message it quit and that'

  • Participant Type in BPEL Workflow in version 10.1.3.1

    During definition of a Human Task, there is a option to select the type of assignment and routing. I have a couple of questions on each of them. 1) Is there a way to write extensions to the existing list of Assignment Types? Presently, it has Single

  • WebLogic Portal and Workshop 9.2 Beta now available!

    Hello All - We're excited to announce the public availability of the WebLogic Workshop and WebLogic Portal 9.2 open Beta release on bea.com. A beta version of the electronic documentation has also been posted to e-docs. Portal 9.2 adds significant ne

  • Recent crashes: Mac OSX 10.5.8; can't upgrade from FF 3.6.13 to latest. Any suggestions ?

    I have tried several times to upgrade from FF 3.6.13 to the latest version, and am still being prompted to do so. Apparently, my iMac OSX version 10.5.8 doesn't have enough capacity for the upgrade. Lately, I have had a few crashes when trying to acc

  • Computer freezes during backup

    I'm running Snow Leopard on my 2007 MacBook Pro. I bought and installed a 1 T time capsule in December, and it worked fine for about a month. Then it started hanging up during backups; I thought the problem was interference from open programs. I star