My iPhone 5 cannot be used
My iPhone 5 cannot be used because it requires iTunes version 10.7 or later. When I'm trying to download this version it cannot get running because my mac pro needs ios 10.8. and my lap top has no requirement for new versions. Please advise!!! I really want to sync my data in my iPhone 4 to 5 and use it
Your Mac needs OS X 10.6.8 or greater & iTunes 10.7 or greater. There is no update to 10.6.8...Snow Leopard...it is a paid upgrade. You can order such from Apple's online store...cost is US $19. You need an Intel Mac. Once you upgrade to Snow Leopard, you can then update iTunes.
This is all printed on the box your phone came in.
Similar Messages
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Trying to sync my phone to update because it wont let me update apps on the phone itself. When I plug in to iTunes I'm getting a message saying "This iPhone cannot be used because the Apple Mobile Device service is not started." How do I fix this?
iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
I just plugged my iPhone into my Mac. I got this pop up - The iPhone cannot be used because it requires iTunes version 11.1 or later. Go to www.itunes.com to download the latest version of iTunes. I went to the address and updated my Mac but the pop up still comes up - I can't find out if they mean my iPhone needs to be updated or how to update it if that is the case.
Hi RileyAvaCadenRiver,
If you recently updated your iPhone to iOS7, you will need to update iTunes on your computer to iTunes 11.1 or newer for it to correctly recognize the iPhone. You may find the following link helpful:
Apple: iTunes 11.1.1
http://support.apple.com/kb/DL1614
Regards,
- Brenden -
IPhone cannot be used because it requires iTunes version 10.6.3 or later
I have a user who is trying to use her iPhone 3 with her MacBook Pro. She is running Lion and has the latest version of iTunes installed (version 11.0 or whatever the new one is). When she plugs her phone into her computer a message pops up on her computer screen:
"The iPhone cannot be used because it requires iTunes version 10.6.3 or later. Go to www.itunes.com to download the latest version of iTunes."
We have ensure that all the software on her computer is up to date and this still keeps popping up. Please help!
Thanks!Restart the Mac and try again.
You can always re download iTunes here > Apple - iTunes - Download iTunes Now
No need to uninstall the currently installed copy of iTunes before doing so.
The latest version of iTunes available is v11.0.4
With iTunes open, from the menu bar click iTunes > About iTunes
That will tell you the currently installled version. -
After downloading the new IOS 6 update for my iphone 4, my phone will not connect to my itunes on my laptop and a message pops up and states: "The iPhone “iPhone” cannot be used because it requires iTunes version 10.6.3 or later. Go to www.itunes.com to download the latest version of iTunes". I can't find the 10.6.3 itunes anywhere to download and I cannot download the 10.7 version because my Mac is the 10.5.8 version. What can I do? I do not want to pay for an update for my computer- I wish I had never updated my phone in the first place so I wouldn't have this problem.
I'm having a similar problem. Perhaps more complex. I just downloaded the 10.6.3 and it didn't solve the problem for my iPhone 5.
I have the new iPhone 5 and iTunes is asking for iTunes 7.0 in order to recognize the phone. I tried to download iTunes 7.0 but an error comes up stating that I need the 10.6.8. Well I tried to download the 10.6.8 and an error message came up saying that I need minimum of 10.6. So now I'm confused....
These are the error messages in order.
1. The iPhone “iPhone” cannot be used because it requires iTunes version 10.7 or later. Go to www.itunes.com to download the latest version of iTunes.
2. This update requires Mac OS X version 10.6.8 or higher.
3. This update requires Mac OS X version 10.6.
Will I have to pay for the 10.6?
Thanks so much in advance. -
My iPhone 4S will not sync to iTunes. I've download the newest version of iTunes several times but when plugging my phone in it says "The iPhone cannot be used because it requires iTunes version 10.6.3 or later." HELP!
If you're using Windows try uninstalling iTunes and all of its components as by following this guide exactly: Windows XP or Windows Vista/7, then reinstall the latest version of iTunes. You must follow this guide exactly or it will not be successful. Note: uninstalling iTunes will only remove the application; it will not touch your iTunes library or data.
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I have a problem with connecting my iPhone to iTunes. I uninstalled one of the computer program and restart my laptop. After restart my laptop and a message said that iTunes might not working because one of the component is missing and request to reinstall the iTunes. Hence I remove iTunes from my laptop and I reinstall iTunes to my laptop but still not working.
Before this the iTunes will automatically launch when I plug in my iPhone. But after I reinstall iTunes, it's not working. When I try to plug in my iPhone after iTunes launched and message "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." popped out. I did this twice but it's not working as well.
Please advise what should I do to fix this.First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
i keep getting a message when i try to synch my iphone "This iphone cannot be used because the Apple Mobile Device service is not started" I have synched this phone with this computer many times before with no problems. Can anyone please shed any light on how to fix this? thx
See Here
http://support.apple.com/kb/TS1567 -
Syncing new iphone 5 with a Mac with itunes 10.6.3. Error message says iphone cannot be used because requires itunes 10.7 or later. Unable to download Itunes 10.7 to Mac. What do I have to do to import songs from Mac to new Iphone 5 ?
iOS 6 (which runs on the iPhone 5) requires iTunes 10.7, which requires OS X 10.6.8 or higher.
Upgrade OS X on your Mac. -
When connecting my iphone to my computer, message appears: iphone cannot be used because itunes needs to be updated. I updated on my Mac, but it isn't transferring to my phone. Tried looking at software updates on my phone - "no updates needed"
Okay, that means with the latest iOS software, it requires the latest version of iTunes on the computer. Which computer OS platform are you using. Now you are saying that after downloading the latest version of iTunes that your iPhone is not being recognized by iTunes? Completely different thing, and the iTunes on the iPhone has nothing to do with that anyway. The iTunes on the iPhone is just for purchases.
If you are having trouble with the iPhone being recognized by iTunes, use the appropriate link for your computer OS for assistance.
Windows: http://support.apple.com/kb/TS1538
OS X: http://support.apple.com/kb/TS1591 -
Just downloaded iTunes to new dell laptop, tried syncing my iPhone get an error message: "this iPhone cannot be used because the Apple Mobile Device service is not started". What is the issue, had this phone over a year??
I had this problem before. I like to disable extra services to speed up my computer and I disabled the Apple Mobile Device service and had to re-enable this.
You can do that by going Control Panel>Administrative Tools>Services. Once you have gone to the services window, look for Apple Mobile Device and right-click. Select "Properties". There should be some information about the service as well as the label "Startup Type" with a drop-down menu beside it. If it says "disabled", that is your problem; Change the selection to anything except disabled (Automatic is easier and ensures that you can sync as soon as itunes opens).
If this doesn't work, I would look into your anti-virus' settings. Good Luck! -
I received this errir msg when I wants to sync my 3gs iPhone. And I already update my iTunes to 64-bit. "This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes, then install the 64-bit version itunes".
First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
Erased all content on 3G but now won't sync with iTunes. Error states, "This iPhone cannot be used because the Apple Mobile Device service is not started." I don't want phone service on this old 3G. Just want to use it as an iTouch. Any suggestions?
Type "Apple Mobile Device service " into the search bar at the top of this page by "Support"
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When I plug in my iphone 4S to my 64-bit computer a error box comes up in my 64-bit itunes that reads (This iphone cannot be used because the required software is not installed. Run the Itunes installer to remove itunes, than install the 64-bit version of itines.) This just started a few weeks ago. I've done a system restore on my computer, deleated and reinstalled the 64-bit itunes several times, did a registery clean, rebooted. Nothing seems to work it will not pick up my phone.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
Hello People!
I'm getting an error message when I plug my iPhone 4 into my computer. It says, "This iPhone cannot be used because the Apple Moblie Device Service has not been started." What does this mean? I've never had this error before. It's also giving the same message with my iPod touch. Please help!
Thanks,
DanaGalYou can easily check whether you've the Apple Mobile Device in your computer.
Right click 'My Computer' , then Manage => Services and Applications => Services. Apple Mobile Device is listed in alphabetical order. If none, it means you've not download iTunes into your computer yet. If yes, please ensure the Apple Mobile Device is in 'Started' status.
Good luck -
I get an error message with I try to plug into itunes;
This iPhone cannot be used because the Apple Mobile Device service is not started.http://support.apple.com/kb/TS1567
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