My iphone 5 cannot restart in itunes or by the power charger.  The apple icon keeps flashing

my iphone 5 cannot restart in itunes or by the power charger.  The apple icon keeps flashing

Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear.  (For iOS 6 older, hold down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137  For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step.  If the last one does not resolve the issue, it is likely a hardware problem.

Similar Messages

  • TS1368 iPhone says "cannot connect to iTunes" I am hooked up to wifi and I keep getting this error... Any ideas?

    iPhone says "cannot connect to iTunes" I am hooked up to wifi and I keep getting this error... Any ideas?

    Hi ...
    Try this support article >  Can't connect to the iTunes Store

  • TS1702 My iphone cannot connect to itunes

    My iphone cannot connect to itunes store

    Hi
      This problem has been plaguing me for weeks. All other solutions had no effect. Putting forward the date by two years then gave an error message in the app store that my username could not be verified by a secure server, please reset date and time. I then set the date and time back to auto and was then able to reconcet to updates as before. Thanks very much to whoever figured this out
    I

  • 'iphone cannot be activated as there is no SIM in the phone

    Hi All
    Itunes upgraded my phone to the IOS5.1 yesterday in the middle of it, it said that there was an rror and that i had to restore the phone
    which i did via itunes..it restored no prob to a screen with select language/select region etc then plug it into itunes to activate it and get error below
    'iphone cannot be activated as there is no SIM in the phone' well there is as i was using it and txting 10 mins before this happened.
    I have been reading up on ths and it seems like a known issue however i must stress that this phone has had no jailbreaking done to it..i dont know what that is or even how to do it...so im left with a phone that wont activate as it says there is no SIM in it..its very frustrating..i hope some of you guys light be able to help me out.
    it is a 3gs iphone and it is with 3 network in ireland.
    ive upgraded itunes to latest..ive restarted comp and unplugged all other usb devices etc..same result each time!
    Can it be saved or is it done for?!! im 2 months out of 12 month Apple warranty too just to make things even better!!
    Hopefully you can assist me!!
    thanks in advance
    Aidan

    Not sure what this has to do with Apple TV.
    Also this is a user forum, no one here can help with that. I would contact your carrier.

  • I had my iphone 4s synced to itunes on my work laptop. The IT group at work stripped out that installation and will not allow me to reinstall. My iphone insists it has to sync to my work laptop itunes. How do I change iphone settings to look at an itunes

    I had my iphone 4s synced to itunes on my work laptop. The IT group at work stripped out that installation and will not allow me to reinstall. My iphone insists it has to sync to my work laptop itunes. How do I change iphone settings to look at an itunes installation on my personal laptop?

    dcotejr wrote:
    I had my iphone 4s synced to itunes on my work laptop. ... How do I change iphone settings to look at an itunes installation on my personal laptop?
    You cannot.
    By Design the iPhone can Only Sync to One iTunes Library at a time.

  • Hi, I cannot restart or shut down my MAC and get the message Geneio.it installer is cancelling your request. Please shut down and retry. However, I cannot seem to exit that application and I have no idea where it came from. Thanks

    Hi, I cannot restart or shut down my MAC and get the message Geneio.it installer is cancelling your request. Please shut down and retry. However, I cannot seem to exit that application and I have no idea where it came from. Thanks
    Could this be a virus?

    Hold down the Power button until the computer shuts down.
    The Safe Mac » Adware Removal Guide - Genieo
    The Safe Mac » Adware Removal Guide
    Helpful Links Regarding Malware Protection
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    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
    See these Apple articles:
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              OS X Lion- Protect your Mac from malware
              OS X Mountain Lion- Protect your Mac from malware
              About file quarantine in OS X
    If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
    From user Joe Bailey comes this equally useful advice:
    The facts are:
    1. There is no anti-malware software that can detect 100% of the malware out there.
    2. There is no anti-malware that can detect anything targeting the Mac because there
         is no Mac malware in the wild, and therefore, no "signatures" to detect.
    3. The very best way to prevent the most attacks is for you as the user to be aware that
         the most successful malware attacks rely on very sophisticated social engineering
         techniques preying on human avarice, ****, and fear.
    4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
        your computer is intended to entice you to install their malware thinking it is a
        protection against malware.
    5. Some of the anti-malware products on the market are worse than the malware
        from which they purport to protect you.
    6. Be cautious where you go on the internet.
    7. Only download anything from sites you know are safe.
    8. Avoid links you receive in email, always be suspicious even if you get something
        you think is from a friend, but you were not expecting.
    9. If there is any question in your mind, then assume it is malware.

  • I am getting this for the first time when i sync .iphone 3gs error message itunes could not sync calendars to the iphone because the sync server failed to sync iphone

    i am getting this for the first time when i sync .iphone 3gs error message itunes could not sync calendars to the iphone because the sync server failed to sync iphone

    I have tried the suggestion to reset the sync log to no avail. Anyone have another idea? This just started after I downloaded 4.3.5.

  • Sometimes when I'm trying to download an app from the app store when it is trying to load I get the error message cannot connect to iTunes store.   I am on the internet.  Any ideas?

    Sometimes when I'm trying to download an app from the app store when it is trying to load I get the error message cannot connect to iTunes store.   I am on the internet.  Any ideas?

    I have the same issue.  How did you solve it?

  • I am trying to update my iphone 3GS software but itunes just says that this is the current version of itunes, it does not see the phone update - anyone know how to get the phone updated?

    I am trying to update my iphone 3GS software but itunes just says that this is the current version of itunes, it does not see the phone update - anyone know how to get the phone updated?

    Mike
    I have done that and it is through pressing that update, which tells me that there is anew version of iphone software, that the prompt comes telling me that this is the current itunes?

  • I can't get to update my apps it keeps on saying cannot connect to iTunes ... I changed the date and it didn't work still

    I can't get to update my apps it keeps on saying cannot connect to iTunes ... I changed the date and it didn't work still

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can’t connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • HT204406 I have purchased match but when i try to play a song from the cloud on my ipad it displays a message of " cannot connect to iTunes Store" and doesn't play the song. i have reset both devices.

    I have purchased match but when i try to play a song from the cloud on my ipad it displays a message of " cannot connect to iTunes Store" and doesn't play the song. i have rest both devices.

    I called Apple Support and they walked me through it. They told me to basically copy and paste my music to the external hard drive. (I think.) Or maybe it was they had me transfer a folder to the EHD. I don't exactally remember it was a few years back. But I tried to plug in the EHD before starting and...nothing. Still says same thing, "locate file."

  • OS 6: Downloaded OS 6. Error message "Cannot connect to Itunes store" when attempting to access the App Store

    After downloading OS 6, receive this error message "Cannot connect to Itunes store"  after attempting to access the App Store. I can access Itunes. Advise

    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Could be you are not connecting to the internet via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • I cannot not add iTunes to my iPad, I receive the following error message: This iPad cannot be used because the Apple Mobile Device service is not started.

    I cannot not add iTunes to my iPad, I receive the following error message: "This iPad cannot be used because the Apple Mobile Device service is not started".

    http://lmgtfy.com/?q=%22Apple+Mobile+Device+service+is+not+started%22

  • My new iphone4 won't connect to the app store or iTunes. It says cannot connect to iTunes. But I logged into the game center and onto this web sit. I tryed some fixes on here but nothing has worked. Suggestions?

    My new iphone4 won't connect to the app store or iTunes. It says cannot connect to iTunes. But I logged into the game center and onto this web sit. I tryed some fixes on here but nothing has worked. Suggestions?

    HI again Andy,
    The last message had some more stuff in between the "Hello" and "Regards" - I have no idea what happened to it. But nevermind...
    I started up the Mini with the modem in one usb, and the speaker system in the other (M-Audio Sonica Theatre) - I have one of the Minis that have only 2 USB (and one FireWire) ports. The firewire has the external drive connected to it.
    So far, as I"m typing this, I AM able to be online and use iTunes simultaneously. (both SaFari and iTunes respond slower than if I was using only one or the other, but they ARE actually working - in addition to having Adium running) - So I think what you suggested ( that is was something wonky was the USB hub) was a correct, yet assessment.
    Would you have any reccommendations for USB hubs? The only thing that I have connected to the hub under normal circumstances that would be constantly "running" would be the RadioShark (even though the Radio soft isn't playing - the blue light on the RadioShark is always on) - and the speakers naturally. Everything else is of the occassional variety - iPod Sync Cable, Dual Layer External DVD Burner, and a "pass thu" to the USB ports on my Hard Drive Enclosure (which had been unplugged before the problem was noticed). The hub I current use is the
    Kensington DomeHub USB 2.0 (7 ports) Weighted Hub 33118 http://www.amazon.com/Kensington-DomeHub-ports-Weighted-33118/dp/B0002FHENE/ref= sr16/002-4275642-8664817?ie=UTF8&s=electronics&qid=1187848108&sr=8-6
    which (I thought) worked better than the "throwaway" ones I had used previously.
    You think it is the hub or something connected to it that may be causing the problem?
    Regardless, thank you for your time, and I hope to hear from you soon.

  • Cannot connect to iTune store... even after the internet connection is working fine... plz help...

    cannot connect to iTune store... even after the internet connection is working fine... plz help...

    Same here, also cannot access the App Store. Internet connection is good. Iam on a Mac

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