My iPhone 5 connects to the computer and it is recognized and everything is all good, but when I try and click on the iPhone/iPod icon i cannot and it just stays grey. What should I do?

I cannot get to the page where you can start sync and all other options, but my phone is recognized.

Sonali16 wrote:
since it was new and i hadnt synced it at all, there is no backup on my computer.
Then anything you had on the phone is gone.
Settings>General>Resets>Erase All Content and Settings.
Set it up as a new device again.

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Hello Gemese,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning audio issues:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

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least ten seconds, until the Apple logo appears.
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My iPhone 5 connects to the computer and it is recognized and everything is all good, but when I try and click on the iPhone/iPod icon i cannot and it just stays grey. What should I do?

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