My iPhone 5 continues to shut off and on.....

For a while now my iPhone 5 has been randomly turning off and on and once it turns on by itself and the apple logo pops up all of a sudden stripes will appear on the screen and different colors as well. This happens when my phone freezes and when I am in the middle of doing something on my phone. When it does this it doesn't just do it once it does it multiple times and when it continues to do this it wants me to connect it to iTunes and restore it. Well I have restored it probably about 10 times I think not quite sure but I have restored it a lot more then I should have to. When I went into the Apple store a while back ago they didn't see anything wrong with it. I want to know if anyone else has had this exact problem and if so what did you do about it or if you have not had this issue what would you suggest doing?

To rule out a software issue, try to set it up as new device without using the latest backup:
Use iTunes to restore your iOS device to factory settings - Apple Support
How to erase your iOS device and then set it up as a new device or restore it from backups
If this does not work, your problem might be hardware related and the phone needs to be checked. Given the age and use of the phone, you might have just get the battery replaced.
iPhone - Contact Support - Apple Support

Similar Messages

  • My iPhone 5 continues to shut off and on frequently. And the battery indicator is wrong.

    My iPhone 5 continues to shut off and on frequently. And the battery indicator is wrong. I've already tried to restore it and back it up. But still no solution.

    To rule out a software issue, try to set it up as new device without using the latest backup:
    Use iTunes to restore your iOS device to factory settings - Apple Support
    How to erase your iOS device and then set it up as a new device or restore it from backups
    If this does not work, your problem might be hardware related and the phone needs to be checked. Given the age and use of the phone, you might have just get the battery replaced.
    iPhone - Contact Support - Apple Support

  • My iPhone 5 continues to power off and on every 10 seconds

    My iPhone 5 continues to power off and on every 10 seconds. It'll turn on, the apple icon appears, it then goes to my lock screen pretty quickly, then shuts off and does it all over again. How can I fix this? If I have backed up my phone to iCloud will I lose things like my notes and pictures?

    Hey kenziephipps,
    To make sure we are on the same page, you cannot keep your phone powered on as it turns off right after you see the slide to unlock screen after booting up. I would advise to try to restore your iPhone by following the steps in the article below. To answer your second questions, you should have it all backed up in iCloud like you said you did unless you made changes to what is backed up. With that if you did not make any changes you will have it backed up. 
    If you can't update or restore your iPhone, iPad, or iPod touch
    https://support.apple.com/en-us/HT201263
    Take care,
    -Norm G. 

  • My iphone 5 keeps randomly shutting off and won't turn back on unless I plug it in to the charger

    my iphone 5 keeps randomly shutting off and won't turn back on unless I plug it in to the charger

    I'm experiencing the same issue. It's one thing to have to re-power up but to not be able to do so without plugging in the charger when the battery is substantially full, is a real drag.

  • My iPhone 5s has just shut off and won't turn back on. Please help?

    I was just chatting on a app and the phone just froze, went to a white screen with the apple trade mark. Then it completely shut off and wouldn't turn back on. I tried charging it and it still won't turn back on.

    Thanks for the advice but I've tried this it hasn't worked. I've held down both buttons together for more than a minute. Do I have to hold them down longer than this?

  • IPhone 4S backlight just shut off and won't turn back on

    Hello good afternoon I wondering maybe you can help me or point me to someone that can .. I'm having the same problem my back light on my IPhone 4S just shut off completely but I can hear Siri when I press the home button ... I just can't see a thing ... I've tried holding the top button and home button but it didn't reboot so I'm sooo confused .. I'm just hoping this happen to you before or you may know someone that this has happen to because I need help lol (please and thank you)

    Hi Bel Fiore,
    Thanks for visiting Apple Support Communities.
    See this article for the steps to restart and reset your iPhone:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Display has no backlight or dark screen
    Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
    Try turning iPhone off and then on again.
    While connected to the iPhone charger, try to reset the iPhone.
    If the low-battery screen appears, charge the iPhone.
    You may also find the steps in our iPhone assistant helpful:
    http://www.apple.com/support/iphone/assistant/phone/
    Best Regards,
    Jeremy

  • My iPhone 5s keeps randomly shutting off and restarting. It can either be in use or just sitting there and it will turn off. I can't figure out what is wrong.

    My phone randomly shuts off. I will be in the middle of using it and it will completely turn off. I can also not have used it all night and I will pick it up and click the home button and then it will flash the apple restart screen. I'm not sure what is causing this as I have only had the phone for about two weeks. It's a little concerning and just wanted to see if anyone knew what it could be without me having to go into the Apple store.
    Thanks!

    Try This...
    Close All Open Apps... Sign Out of your Account... Perform a Reset...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If the issue persists...
    Connect to iTunes on the computer you usually Sync with and Restore
    http://support.apple.com/kb/HT1414
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • My iPhone 4 just randomly shut off and wont turn back on

    i was in class and got a text that i ignored. during the class, i got 2 or 3 more vibrations, notifications or new texts, i dont know.
    once class was over, i decided to check my texts, however, my phone wouldn't turn on.
    i tried holding the power button for a tad, thinking it might've shut off on its own, knowing it was pretty much full charge, maybe at about 91% battery life.
    i know the phone shuts off at around 3% to conserve memory, and when this happens it shows you a red empty battery image when you try to turn it and then shuts off again. this did not happen so im pretty sure it's not the battery. i thought perhaps it had overheated so i waited a few hours. it's been around 9 hours, i don't think it overheated. i plugged it in the charger, that didnt do anything. i waited half an hour as i know when the battery is really low, it doesnt turn on right away when you plug it in. nothing happens i can't seem to get it to work. my computer doesn't recconize it either.
    i have tried all combinations of buttons. i've held the power button, i've held the home button for 10 sec, i've held both, i tried putting it in DFU mode but NOTHING is working. im seriously panicking because i am no longer in warranty and it really ***** that it just broke like that while i was doing nothing...
    if anyone can please help me get this baby running again, ill much appreciate it

    Hold the Main Screen Button for a few seconds, then press the top button. My iPhone4s does this, I havent really found a solution on why it does this. But I found the solution to turn it back on, Holding the Main Screen Button for a few seconds then pressing the top button worked for me. If I find out why it does this and how to fix it, ill be back to repost.

  • My iphone is stuck doesnt shut off and wont finish downloading ios software

    my iphone 5s is locked up wont finish downloading the latest software ios what should i do ?

    Greetings nydob,
    After reading your post, it sounds like you are experiencing an error when attempting to update. You may want to consider restarting the device first, and then resetting if that does not work. This article provides detailed instructions for Restarting, and Reseting:
    Restart or reset your iPhone, iPad, or iPod touch - Apple Support
    How to restart
    Press and hold the Sleep/Wake button until the red slider appears.
    Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
    How to reset
    You should reset your device as a last resort and only if you can't restart it.
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    Thank you for contributing to Apple Support Communities.
    Best,
    Bobby_D

  • My iPhone 5 just randomly shut off and it won't turn back on. What do I do?

    I pulled my phone out of my pocket to check something and i hit my home button to open my phone and it wouldnt turn on. I tried the lock button and that didnt ework either. I thought my phone may have died so i tried to turn it back on and that didnt work. It had about a 40% battery and this has not occured any in the past. Please help!!!

    Connect iPhone to Wall Charger for 10 minutes, it may turn ON itself. If still nothing, keep on charger and Reset, hold both home and power buttons for about 20 seconds until the iPhone begins to respond.

  • I was updating my Iphone 4 when it shut off and went into recovery mode. It says I have to plug it into Itunes and restore and update it. Will it earse all my contacts and music off my phone?

      How do I get my Iphone out of recovery mode without earsing all my personal stuff?

    If it is that stage already gone
    You have music in iTunes and you backup your contacts
    don't you
    http://support.apple.com/kb/HT4946
    or using iCloud
    http://support.apple.com/kb/HT4910

  • My iphone 3Gs currently Just shut off and will not turn back on.  Have not dropped it in water or anything

    What do I need to do??

    Hold the power and home buttons for 15-20 seconds until the white Apple logo appears.

  • My iPhone just shut off and won't turn back on

    My iPhone 4 just automatically shut off and now will not turn back on. I have tried plugging it to the wall and into my laptop but nothing is working.

    Connect iPhone to the Wall Charger for 10 minutes, it may turn ON itself. If still nothing, keep on charger and Reset, hold both home and power buttons for about 20 seconds until the iPhone begins to start.

  • My iphone 4S keeps randomly shutting off

    my iphone 4S keeps randomly shutting off and won't turn back on unless I press simultanely home and on/off buttons. Pleas help me.

    Try backing up and restoring the iphone using itunes. That doesn't help probably need to do a warranty replacement. 18006947466

  • I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

    I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

Maybe you are looking for