My iphone 5 doesnt want to turn on and show the connect to itunes screen

i cant turn on my iphone 5, it keeps showing me to connect to itunes but yet itunes doesnt pick ii up as well. i have tried everything but it wont budge. i need help please!!!!!!

Hello Cat13Cuellar
Not sure if you have tried the steps in the articles below to get your iPhone back up and running. The first one will force your iPhone into recovery-mode and iTunes should ask to restore your iPhone. The last two articles are for troubleshooting the connection to your computer depending on what type of computer you have.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Regards,
-Norm G.

Similar Messages

  • Is there a way to ensure that data has been wiped from my iphone 3g. It shows the "connect to itunes" screen when turned on.

    Is there a way to ensure that data has been wiped from my iphone 3g. It shows the "connect to itunes" screen when turned on.

    That is how it appears brand new out of the box.

  • I updated my iPhone today over wifi.  It downloaded 6.1.3 completely and started then installed it.  After the install all it does is show the connect to iTunes screen.  What did I do wrong and now do I have to completely restore the phone?

    I updated my iPhone today over wifi.  It downloaded 6.1.3 completely and started then installed it.  After the install all it does is show the connect to iTunes screen.  What did I do wrong and now do I have to completely restore the phone?

    Next question.... I did an iCloud save point earlier today so in theory everything should have been saved and the restore won't be a complete loss right?  Please tell me my pics aren't gone.....
    Thanks for the help.

  • I can not restore my Iphone 3gs i can turn it off an on but itunes cant connect because i have a lock on it but at the same time it shows the connect to itunes screen

    I cant restore my iphone becasue its locked an it keeps showing the Connect to itunes screeen

    Hello louii23,
    Try reconnecting it in Recovery Mode as described in this article.
    http://support.apple.com/kb/ht1808
    B-rock

  • Hey my iPod is not showing up on iTunes and my computer doesn't recognize it. It runs out of battery very fast and only shows the 'Connect to iTunes" screen. What do I do?

    Hey my iPod is not showing up on iTunes and my computer doesn't recognize it. It runs out of battery very fast and only shows the 'Connect to iTunes" screen. What do I do?

    http://support.apple.com/kb/ht1808
    http://support.apple.com/kb/ts1567
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • How can i fix my iphone 3gs when i have network issues after updating to IOS 6.1.3 and avoid the connect to ITunes screen?

    Im an owner of an Iphone 3gs.
    When I updated my software to IOS 6.1.3 I started having network issues such as my phone would go on searching, it would search for signal and then No service after few minutes it would restart and when its on again it would show me Connect To Itunes screen, I tried connecting but nothing happens and if I just leave it as it is it will just keep on restarting and showing the same screen sometimes I might get lucky and the phone will start working again but No Service and if I turn on my 3G for the times Im outdoors it will just restart again so 3G is also another problem I have got. Today I decided to take it to an Apple Store, the guy restored it and now what happens is that it switches on and is showing me the connect to Itunes message but with black backround and i cant do anything it keeps on restarting and showing the same thing. Please if there is anyone that would like to spend some time with me to help me out, he would be more than Welcome.
    Im located in South Africa

    iOS: Device not recognized in iTunes for Mac OS X

  • My 1st gen iPad is not recognized by my PC, my iMac or my macbook.  it's charged, connected directly to the usb port, shows the connect to iTunes screen,  but is not in the device list on the pc or iTunes??  I have reset it repeatedly, and rebooted???

    I am conneting my Ipad to mutiple Pcs, (windows and Mac) and it is not being recognized in the device list on itunes or the computers.  the ipad is fully charged, I have reset it numerous times and it gives me the apple icon and then the "connect to itunes" message.... but dose nothing after that.  I had it all set up and gave it to my daughter who tried to sync it with her macbook when it did this.  We are using direct connections to the computers usb ports, the cables are new, ituens is newly updated on all pc's...
    any ideas what the problem is??

    Did you already have a look at this article?
    iOS: Device recognized in iTunes for Mac OS X

  • HT201210 latest update for the 4s caused my phone to freeze and show the connect to itunes picture.  when connected to itunes it says it's in recovery mode and needs to be restored.   pop up appears saying the device cannot be restored. iphone cannot be f

    attempted to download latest update for iphone 4s.  update had something to do with the calendar.  during the update the picture appeared with usb prompting me to connect to itunes.  when connected pop up appeared stating my phone was in recovery mode and needed to be restored.  clicked tab to restore and pop up appeared stating could not restore.  the device iphone cannot be found.  any solutions to this problem?

    Hey saandyy,
    Thanks for using Apple Support Communities.
    You can try to restart the iPhone to exit recovery mode.
    Turn your iOS device off and on (restart) and reset
    http://support.apple.com/kb/HT1430
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
    Have a nice day,
    Mario

  • Won't turn on - initially saw the connect to itunes screen then went black and won't do anything

    Charged IPad all morning - saw the screen that says to connect to ITunes - Once it reached full charge, screen went black and nothing works -

    I have tried every reset tip on-line - Hold home and power for 10 secs, 15 secs, alternate, etc. Any other suggestions?

  • My iPod touch is not recognized on my computer and is only showing the connect to itunes screen.

    I don't know what to do. It was working fine yesterday but now it won't recognize it anywhere and only shows the screen "connect to itunes" which it won't let me do.

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     
    Then as necessary
    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • I attempted to update to 8.1 on my Iphone and received the connect to itunes screen. I connect and get a "the update software server cannot be connected". What do I do?

    I received a message when trying to update to 8.1. 'The update software server cannot be connected". What do I do?

    Hi Theunderdog1,
    I have an article for you that will help you address this issue with contacting the software update server:
    iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
    http://support.apple.com/kb/ts1814
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • I tried to update my iphone4 to ios 7.0.2 and it did not complete. its now showing the connect to itunes screen. When connected, itunes isnt recognizing it. Help?

    help

    Hi Cjacques31,
    Thanks for visiting Apple Support Communities.
    If you're only seeing the "connect to iTunes" screen after upgrading, the steps in this article can help:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Best,
    Jeremy

  • After trying to update my i-Pod Touch it is not being recognised by iTunes and is stuck on the "Connect to iTunes screen". What do I do?

    So after updating iTunes and attempting to update my iPod Touch, a message came up telling me the update for my iPod had failed. I checked my iPod to see that it was now showing the "Connect to iTunes screen", and was no longer showing up on iTunes.
    I then:
    Restarted my computer
    Uninstalled and reinstalled iTunes
    Attempted to put my iPod into recovery mode.
    None of these made any difference. Any help on what to do?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
      Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • My iPhone 4 stuck in the "connect to iTunes" screen after trying to update to iOS 7

    Hey guys.
    So i have a pretty big problem here. Today after a little bit of work I updated my iPhone 4 to the new iOS 7. I went to bathroom at some point, while my phone was updating, and when i returned the screen of iPhone showed the "connect to iTunes screen" and no matter what I did, it just stayed there. iTunes doesn't recognize my phone anymore, doesn't matter how many time I plug it in and out. I tried this thing: http://support.apple.com/kb/HT1808 ,but it did not worked. I tried reinstalling my iTunes, but it did not work either. If the little things matter I left "lauch iTunes" box unchecked after reinstallation. Any help apriciated guys, im desperet here.

    YESSSSSSS HUGE PROBLEM!
    Iphone 4 downloaded ios 7 i hit the install button and the phone entered recovery mode and hasnt woke up since, tried tiny umberella and it wont kick it out of recovery mode. Itunes recognizes it in recovery mode, hit update restore, after the update nothing pops up or happens, and right back to square one like i never even updated or restored.
    Help pleaseeee

  • I tried upgrading my iphone 4 to the 7.0.2...now it is stuck on the "connect to itunes screen." even when i connect to itunes, nothing is happening.

    I tried upgrading to 7.0.2 on my iphone 4 but it wont come off of the connect to itunes screen...i even installed the upgrades for itunes on my computer and still nothing...

    kla311 wrote:
    ... installed the upgrades for itunes on my computer..
    And that is version 11.1  ?
    kla311 wrote:
    I tried upgrading to 7.0.2 on my iphone 4 but it wont come off of the connect to itunes screen...
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...

Maybe you are looking for

  • Facebook Video says Firefox "is not compatible, therefore no video Chat function.

    Upgraded Windows 8 to 8.1. Since then the Video chat function does not appear as a selection when wanting to video with a person. Message says that, "the browser is incompatible". The video function worked fine in version 8. As I remember, Facebook u

  • Macbook Pro gets Extremely slow when itunes is open

    When I launch Itunes my mac gets extremely slow. I mean so slow that right now it is open and i am watching my words catch up to my typing. If I play a song on itunes my processor doesn't go about 40% and it is still extremely slow. I even tried to w

  • Cost assignment-Multiple cost objects being selected by default from the EP

    Hi, I have created an expense report from the Portal and entered the cost object - a WBS element and saved the report. Now, when I check in table: PTRV_SCOS, it shows me the cost object assigned are - both - the WBS Element as well as the Cost center

  • Oracle crashed

    Hi, My oracle 10g on solaris 64bit instance was shutdown automatically and i have restarted the instance and again after 2 days i have got the same problem. I have checked the alert.log and found the following: Errors in file /pool01/data1/app/oracle

  • Macbook Pro Case Very Flimsey

    Recently I have noticed mysterious deformities to my macbook pro case. I have a 15" and in the 4 months that I have had it I have never dropped it but dents are started to appear in different places around the case. I always carry it in a case to pro