My iPhone 5 has frozen during an update!
It is frozen on a white screen with a black apple logo and a loading bar. I left it to complete overnight but the bar has still not moved. I have tried turning it off but nothing works. I have also tried plugging it into my computer but the computer does not recognise anything.
I would recommend trying to restart the phone. this way:
Plug it in to the computer, and restart it (By pressing the home button, as well as the power button)
This may cancel the update process, and you can instal it a different way.
Hope this helps:)
Similar Messages
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My iPhone 5 has frozen during an update and I cannot gain access?
The iphone has completly frozen mid an update the screen is black with the white apple and a portion of the update showing as downloaded approx 1 quarter.
iphone support needs the serial number but I cannot gain access to anything. it will not switch off and will not receive any calls either??? Help!You can use iTunes on your computer to restore your iPhone to factory settings then install the most recent iOS version > Use iTunes to restore your iOS device to factory settings
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My iPhone 4 has frozen during iOS 7 update! Someone help?
Please help me, I don't know where else to ask! Earlier, about two hours ago, I decided to finally download and install the iOS 7 update. My phone had previously been running 5.1, and when the update finished my phone restarted like normal. But then it started updating again and froze halfway through. And now its just been sitting there for the past 20 minutes, frozen halfway through the update. Funny thing is, my iTunes says my phone is running 7.0 now. What the **** is going on and how do I fix it??!
I had/still have the same problem Amari, and it was ever since I was (forced) to upgrade to iOS7. I didn't want to upgrade it (I avoided it for about 2 months) because I read that it said upgrade at your own risk.... which made me a little worried. So when I went to sync music on my iphone, it basically forced me into upgrading to iOS7 if I wanted new music on my phone. I didn't really realize anything was wrong until I got an alert on my phone saying that I was almost at my maximum for data and would have to pay money to use more data... which this has never happened to me in a year and a half with this phone/plan. So I realized that my wifi was not working anymore, so I cannot connect to wifi, and my battery is now really weak. Also, my phone freezes a lot and won't turn off using the top button... all since the forced upgrade....
I went into Apple yesterday and they basically said I need to buy a replacement phone or upgrade my phone. They said that my wifi chip is dead and my battery is really weak now. (None of this was the case before iOS7... which the sales reps don't really like to agree to, but it's true..) I'm pretty frustrated and disappointed in Apple for this. This is my first iPhone and I haven't even had it a year and a half. I take extremely good care of my phone and every other phone I've owned (Blackberrys, flip phones) have lasted 3 years+. I thought Apple technology was the best? I don't think that I should have to pay more money to replace my phone. I think that this is Apple's fault.
So my options are:
1) Pay $200 to buy a replacement phone (4s, which I currently own.... why do I want to buy a replacement on the same phone that didn't last over a year and a half?)
2) Pay and upgrade to an iPhone 5.... which who knows if I'll have the same problem or not.
3) Keep a phone with no wifi, and a weak battery.. which I'll probably have to pay more monthly for going over data....
4) .....? Get a Samsung?? haha
What am I to do? -
HT4623 My Iphone 4s has frozen during the IOS 7.1.1 update.
It has been over 3 hours and the progress is still at half way is there anything i can do i cant even turn it off.
Hey rl2304,
Thanks for the question. I understand you are experiencing issues when updating your iPhone 4s. If the issues persists, you can follow the steps in this resource:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
While performing a reboot the phone froze and will not start. The only thing on the screen is the Apple icon.
Did you already try the steps mentioned in this article?
iOS: Not responding or does not turn on -
My iPhone 3gs has frozen while doing update 5.0.1 I think it was. All it shows is the iTunes logo and the usb cable on the screen. I will not turn on or off. I have tried reconnecting to iTunes but nothing happens. Have held both buttons for 10 seconds etc and nothing is working! What can I do?
Here are Apple Steps: http://support.apple.com/kb/HT1808
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My iMac seems to have frozen during the update- how long should I expect the update to take? The 'installing software update' bar is still showing itself working but has been stuck in the same position for over an hour. Any thoughts?
Update2: There is something very wrong with wireless on mountain lion recovery. I don't know what the problem is, but this link may explain:
http://osxdaily.com/2012/08/10/os-x-mountain-lion-10-8-1-beta-released-for-dev-t esting-may-include-wi-fi-fix/
Wireless recovery would start out with over 25 hours estimated and kept on failing. It turns out to be a two step process of downloading a few Mbytes then a 4Gbyte .dmg file, but I couldn't even download the Mbyte file. I bought the thunderbolt to gigabit ethernet adapter, plugged it in, restarted recovery and download of a little more than 4Gbytes took less than an hour. My limiting factor was probably comcast home internet rate of 12Mbps. The wi-fi wireless connection should be able to do over 100Mbps, so wireless shouldn't be much slower than wired, except wi-fi wireless is broken. Now that ML is installed and updated, wi-fi seems fine now, as I am using it right now, but I haven't tried downloading a big file yet.
Don't use wi-fi wireless for Mountain Lion recovery. -
Itunes has frozen during the ios update
my phone and itunes has frozen during the ios update. how do i resolve this?
Hello LAUANS01,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning device issues:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
I Have just tried to update my iPhone 5s to iOS 8.1.2 but my phone has frozen on the update screen what can I do to solve this problem
Hi Michaelcampbell1980,
I understand that you have run into an issue while updating your iPhone. Here is an article that will help you address this issue:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
My iPhone 4 has frozen in my settings, while I was trying to update to the iOS 7. What should I do?
My iPhone 4 has frozen in my settings, while I was trying to update to the iOS 7. What should I do?
Reset: Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears
The servers are overloaded. There are a hundred million people all trying to download iOS 7 at one time. I would give it some time and try again later -
after an update my iPhone 4 has frozen with just the apple screen visible. I have tried connecting to iTunes but now iTunes isn't locating my iPhone. I have tried reseting the phone several times and that isn't working. Any ideas?
Try DFU Mode Restore. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power button, after exactly 10 seconds release the Power Button, keep holding the Home button until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time. If the iPhone screen is black, blank this is DFU Mode. Click the Restore button of iTunes.
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my i phone 5 has frozen during the os ipgrade and will not reset and i tunes does not recognise the phone
What is showing on the iphone screen?
Try this:
Reboot the device by pressing and holding down the home and sleep/wake buttons (power) at the same time until the apple logo appears on the screen, then let go.
Make sure itunes is updated to the lates version on the computer.
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/ -
my iphone 4 has frozen to the screen with the apple logo and progress bar below it just after the ios 7 update, please help
Thaw it out.
Just kidding. Hold the home button and the on/off switch simultaneously, past the prompt to turn off and let go only when you see the Apple logo. This can take ~20 seconds. -
My iPhone 3Gs has frozen and I can't do anything except turn it off by hard boot. When I plug it in, I have the apple icon and that is all. It was at 43 percent battery life when it happened and my Twitter app was giving me problems. Thoughts?
Put it in recovery mode and restore it as described here: http://support.apple.com/kb/ht1808.
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My iphone 5 has just had an update for candy crush and ever since i opened it the screen has been black and I can't get it to do anything what can I do?
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.) Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Delete the App, then reinstall it.
Test the issue after each step. Make sure to quit the app as described before each followup step.
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