My iPhone 5 has suddenly gone black and I cannot  see anything on it but the phone rings when someone calls and can pick the call, but cannot view anything

My phone has suddenly gone blank, total black screen can't even dial any contacts but the phone does ring

Reset the phone (no data loss): press both the home and power buttons for up to 1 minute, releasing when the Apple logo appears.

Similar Messages

  • My iphone 5s display has suddenly gone black and white?

    Dear Fellow Apple users,
    I have a iphone 5s and while fiddling suddenly the display has gone black and white. it has the laterst IOS 8 installed but is giving a lot of problems. kindly advise, suugest remedy.
    thanks,
    Sundeep

    go check settings>accessibility> and look at all these options including invert colors, grayscale etc.

  • My screen has suddenly gone black and doesnt respond to anything

    Hi all,
    Last night my screen suddenly went black, however the phone is still on as it vibrates when I ring it.
    Ive tried the master reset but it wont actually turn off. Ive also restored the OS and its still faulty.
    Anyone have any ideas?
    Thanks

    Welcome to the discussions,
    did you restore "as new iphone", without using the backup to restore from afterwards?
    Also try this, mentioned here: http://support.apple.com/kb/TS2802
    Display has no backlight or dark screen
    1 Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.
    2 Turn iPhone off and turn it on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, and then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
    3 While connected to the iPhone charger, try to reset the iPhone. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until either the Apple logo or battery symbol appears. If the battery symbol appears, continue to charge iPhone until it is fully charged.
    Message was edited by: Ingo2711

  • My ipod nano 7th gen has suddenly gone black and it wont turn on or connect to a power source.

    I was listening to my ipod nano 7th gen when it went black and the music stopped playing.  It wont turn on when i press the power button and when i connect it up to charge the screen doesn't turn on.  Can anyone tell me how to turn it on again or give me suggestions. 
    Much appriciated,
    MissC@t

    Hey MissC@t,
    Although the following article says 6th generation, most of the troubleshooting steps should still apply to your 7th generation nano. I'd go through the troubleshooting steps and see if that resolves the issue:
    iPod nano (6th generation): Hardware troubleshooting
    http://support.apple.com/kb/TS3474
    Have a good one,
    Delgadoh

  • My iPhone 4s has suddenly gone to a black screen!!

    my iPhone 4s has suddenly gone to a black screen and so i connected it to iTunes to restore it. the error message; the iPhone could not be restored. this device isn't eligible for the requested build. what do i do????

    Charge using the AC adaptor for at least 30 minutes, and if not on repeat the reset. 
    If still not responding, there is a hardware problem that needs evaluation by Apple or an Apple authorized service provider.

  • My ipod touch gen 4 screen has suddenly gone black

    My ipod touch gen 4 screen has suddenly gone black, i tried resetting it and the white apple symbol suddenly appears then goes black again, restoring it to factory setting and updating it but it hasnt changed any assistance would be greatly appecited

    If you restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    Apple Retail Store - Genius Bar

  • My HP Pavilion g6 has suddenly gone slow and the mouse has completely stopped working

    My computer has suddenly gone slow and the mouse has completely stopped working. The keyboard works on and off. I ran an HP PC hardware diagnostics UEFI which gave me this result:
    smart check: passed
    Long DST: Failed
    Failure ID: PLQ77T-00074B-MFPWWI-61FF03
    Can anyone please help?

    The hard drive needs to be replaced. Post back for purchase suggestions and installation instructions. 

  • I have a IPhone 5 and Iphone 5s. Both are set up with the same account ID and running IOS 8.0.2. When the phones are connected to the same Wifi at home, both phones will ring when someone call in to one of the phone.  Anyway to solve this problem?

    I have a IPhone 5 and Iphone 5s, each phone is activited with a different service provider. Both are set up with the same account ID and running IOS 8.0.2. When the phones are connected to the same Wifi at home, both phones will ring when someone call in to one of the phone.  Hence you do not know exactly which line the caller called.  If you answered using the wrong phone, then anyone calling the other number will not get through.  Anyway to solve this problem?

    Hey David Koh TP,
    Thanks for the question. It sounds like your devices are set up to use continuity together. Specifically, it sounds like you are signed into the same Apple ID in FaceTime, and have iPhone Cellular Calls enabled. To resolve your issue, simply disable this setting:
    Connect your iPhone, iPad, and iPod touch using Continuity
    http://support.apple.com/kb/HT6337
    Turn off iPhone cellular calls
    To turn off iPhone Cellular Calls on a device, go to Settings > FaceTime and turn off iPhone Cellular Calls.
    Thanks,
    Matt M.

  • Iphone 4 doesn't ring when someone calls

    My iPhone 4 does not ring when someone calls. I have checked volume and it is turned on. Left side button is up for ring sound. Volume buttons don't do any good. I updated my phone to IOS 5.1 but no difference. Please help with this issue. Thanks

    I had the problem a few times. I had a faulty toggle switch (between vibrate and sound). I took it into the apple store, and I was covered under apple care. I walked out with a new phone, free of charge.

  • How do i get the phone to ring when someone calls, it seems to only vibrate and I can't figure out how to turn on the ringer

    how do i get the phone to ring when someone calls, it seems to only vibrate and I can't figure out how to turn on the ringer

    look in settings:sounds and be sure you have a ring tone set, and both vibrate buttons are off.  Also be sure the volume slider id as far right as is comfortable.

  • Iphone 6 do not ring when someone call me.

    Hi, I using Iphone 6 with IOS 8.3. When someone call me, caller received engage tone. On the Iphone, it did not ring, but show missed call. It always happen on the first call. When caller call again, it ring. Please advise. Thank you.

    Hi, you are right the Do Not Call function is ON. I have OFF it. It work well now. Thank you very much.

  • My iPhone 3G has suddenly lost vibration and sound/ringtones(also does not change aspect when tilted). An incoming phone call can be answered but no sound is heard from the speakers9even though the caller can hear what I am saying). Any ideas?

    My 3G iPhone has suddenly lost all sound and vibration, it has also lost the "tilt" capability on-screen. An incoming call is registered without a sound, however, the caller can hear everything being said by me(whilst I hear nothing at all from his/her call).
    Any suggestions??

    *Update*
    I thought I had found the offending 'app' namely "Songpop."
    I regularly use "Songpop" on my phone late at night via my wifi connection.
    All enteries on my phonebill are at midnight (even though I have a data allowance it was excluded from allowance). I switched 3G off on Friday, played "Songpop" at midnight and at the exact time I got a "Server Error" message.
    I posted a message on the "Songpop" support forum.At first they said this was a problem relating to my ISP.
    I have spoken to my ISP and asked if there are connection drops at the time I have been billed (ie to establish if my wifi dropped and 3G kicked in without my knowledge) and have been advised that there aren't any connection drops at that time.
    "Songpop" have now responded that "This is an issue to take up with Apple Support"  see: http://support.songpop.fm/songpop/topics/playing_songpop_on_phone_via_wifi_but_i ncurring_download_data_charges_for_3g_useage?utm_content=topic_link&utm_medium=e mail&utm_source=reply_notification
    Hopefully someone at Apple can respond ....

  • My iphone 4s has just gone off and wont come back on can it be reset ?

    my iphone 4s is 1 day old i was playing draw something on it, it had 96% battery on it but it just went off now it wont come back on. even my computer is not detecting it when i plug it in to that. any ideas why and can it be reset like my ipod can?

    Thank you i did do this but didn't hold it long enough, then i just paniced and thought it was broken. thank you very much.

  • My iPhone 4s has been going black and shutting down then restarting itself, why?

    Why does my iphone 4s keep going to a black screen, shutting down then restarting on its own???  Just started happening a day ago.  Will I need to get a new phone or can this be fixed?

    The Basic Troubleshooting Steps are:
    Restart... Reset... Restore from Backup...  Restore as New...
    Restart / Reset
    http://support.apple.com/kb/ht1430
    Backing up, Updating and Restoring
    http://support.apple.com/kb/HT1414
    If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
    Be sure to make an appointment first...
    allisham wrote:
    It has also gotten rid of the "personal hotspot" option....
    Trouble Shooting  >  http://support.apple.com/kb/TS2756

  • HT1212 my gen 3 ipad has suddenly gone dark and i cant turn it on! what did i do wrong and what should i do to correct this?

    I inherited a 3rd gen iPad recently and reconfigured it with a new passcode etc. I used it earlier today without any problem then turned it off and set it to charge. When I disconnected the cord and pressed the wake also switch it opened to the passcode screen. Before I had entered three of the many letters of my pass code the screen went dark and I can not get it to come on again. What have I done and what do I do now???

    Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

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