My iphone 5 is frozen after installing Mophie battery case

After installing Mophie battery case on my iphone 5 the screen has frozen.  It will not allow the power to shut off or anything.  Any suggestions?

Try Resetting your iPhone and see if it works (No Data Loss).
First Make sure the Battery of your iPhone is Charged and then press and Hold the On/Off switch (On top left hand side of your iPhone) and the Home Button (Button at the bottom of your iPhone screen). Hold both the keys simultaneously for atleast 10 to 15 seconds and you should see an Apple Logo coming up on your screen, once you see the Apple logo you can then release oth On/Off switch and Home button and wait for your iPhone's Home screen.

Similar Messages

  • IPhone 5S seems frozen after downloading OS 8. It worked for a while, but now cannot turn off or on.

    iPhone 5S seems frozen after downloading OS 8. It worked for a while, but now cannot turn off or on.

    Hi NWL1,
    Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    Thanks for using Apple Support Communities.
    Have a great day,
    Mario

  • Iphone 6 screen frozen after update to 8.1 and i try to restore but dosn't work at all

    iphone 6 screen frozen after update to 8.1 and i try to restore but doesn't work at all
    now i'm try to restore the iphone but it give me red screen when it start to download the date and stop every things

    Same thing just happened to me!  

  • My Yosemite startup screen (grey mac logo and bar) has frozen after installing. The progress bar is stuck at halfway.

    My Yosemite startup screen (grey mac logo and bar) has frozen after installing. The progress bar is stuck at halfway.
    H

    I've had the same issue and despite clearing the PRAM and powering on and off repeatedly this is what has (at least temporarily) resolved my issue:
    I've done this 3 times and sometimes it works right off the jump other times I've had to wait a bit and try again or power off and try again, once the start up screen is frozen hit Command : Option : Shift : Esc and a window should pop up "You restarted because of a problem..." from there you can go to your desktop. I haven't found an actual resolution to fix the problem but this does get you into your computer.
    Hope this helps!

  • My iphone 4s is frozen after downloading is 08 what can i do?

    My Iphone 4s is completely frozen after downloading the new iOS 8. Any suggestions?

    Hello Pierre Merone,
    It sounds like you cannot get your iPhone to respond to anything you are doing after installing iOS 8. I recommend you reset your phone with this process, which should get your phone back on track:
    Turn your iOS device off and on (restart) and reset
    You should reset your device as a last resort and only if you can't restart it.
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • Iphone 4s locking up after installing 8.0.2 how to fix this without getting a newer phone?  Other 4s users are experiencing same difficulties.

    After installing IOS 8.0.2 the phone has been locking up when using apps such as Facebook.  The screen becomes unresponsive for several minutes after loading an app.  Also, if you double click the home button to shut down the app the screen is unresponsive or the screen becomes black.  I did not have this problem until installing the IOS 8.0.2.  I have talked to a couple other people that have the 4S and they are experiencing the same problems.  The iphone 5 users are not experiencing this problem.  I suspect the processor is too slow to handle the new IOS and the 4S should have not be allowed to update to this IOS if the system was not going to work properly.  Is there a way to fix IOS 8 or return to IOS 7?

    Sorry, but there is no way to downgrade the iOS. To make sure your backup did not contain damaged files after upgrading and restoring, set it up as new device without using the backup and no 3rd party apps installed. If the phone is working after that, add the 3rd party apps back.
    iOS: How to back up your data and set up your device as a new device

  • Why won't my iphone 4s update apps after installing 1.6?

    Why won't my iphone 4s update after installing 1.6?

    Are you on wifi or 3G ? If 3G try wifi as I received this message earlier that might suggest there is a problem with apple... Again

  • Iphone won't connect after installing latest itunes

    After installing the latest version of iTunes and plugging in my iphone I received the error message "Iphone cannot be used because the proper software is not installed." I've already tried removing and re-installing the program. Not sure what else I can try to get this working.  I'm running windows vista.

    Hi Neodoc,
    Welcome to the Apple Support Communities! I understand that your MacBook Pro will not boot past the Apple logo. There may be a few troubleshooting steps I would recommend for this situation. The following article outlines the steps to perform to get this resolved for you.
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    I hope this helps,   
    -Joe

  • My iphone wont auto lock after installing ios6

    If i'm listening to music my iphone 4s will not auto lock. This started immediatly after installing ios6. My auto lock is set to 1 minute. I have reset it a few times.

    If i'm listening to music my iphone 4s will not auto lock. This started immediatly after installing ios6. My auto lock is set to 1 minute. I have reset it a few times.

  • Iphone 3GS weird behavior after installing ios 4

    after i intalled the ios 4 the same day my iphone went crazy, it started vibrating for no reason and the Clock on the lock screen went nuts the time started changing by itself and really fast i thought my phone was posessed i have never seen this type of behavior on a phone.
    Then a weird sound came up after i hang up a call it started beeping a weird sound for like 5 secs (not an iphone sound) so i had to turn it off and back on so that was fixed. and when i get a sms when talking it started echoing in the background instead of beeping once like always.
    and now the new problem. some songs start skipping like i was playing them on a scratched cd... the songs never skipped on my iphone.. i dont know whats going on with this.
    Can somebody help me?
    Is anybody having the same problem or maybe is my phone?? but i never had a problem with it till i updated to the ios 4

    Mine is not doing those things, it is doing something else. After installing iOS4 my iPod portion of my phone wont stay open. I hit the iPod icon and it opens and stays open for about 2 secs then automatically closes. I have rebooted the phone several times however it is still doing it and I cannot listen to my music. Hopefully any advice that can be given to marce83 might be helpful to me to.

  • Iphone Camera Went blurry after install ios 7

    Hi Friends,
    My iphone 5 camera went blurry after install ios 7.
    Please help to fix this.
    Thx

    Hello blindupe,
    Thanks for using Apple Support Communities.
    Please follow the troubleshooting steps below to help resolve this issue you're experiencing with your iPhone's camera.
    Camera isn't functioning or has undesired image quality
    If the screen shows a closed lens or black image, force quit the Camera app.
    If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
    Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
    Try turning iPhone off and then back on.
    Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
    Try to remain steady while focusing:
    Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
    Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
    Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
    Note: Video-recording features are not available on original iPhone or iPhone 3G.
    If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Take care,
    Alex H.

  • Iphone 4s slow typing after installed ios7

    Last night i was so excited to install ios7 on my iphone 4s...
    after i installed it, when ever i type my keyboard will froze...and won't be able to type properly.
    And my friend who has iphone 4! ios7 works perfectly fine on it...and he has the phone for 4 years already.
    Mine wasn't even 2 years yet....
    Does anyone face the same problem as me? is there a solution?

    Try a Reset...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    1)  Connect to iTunes on the computer you usually Sync with and “ Restore “...
    http://support.apple.com/kb/HT1414
    2)  If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
    Restore from Backup
    http://support.apple.com/kb/ht1766

  • How do I put content from my iphone back into itunes after installing a new hard drive?

    How do I put content from my iphone back into itunes after I have installed a new hard drive on my computer?

    See Recover your iTunes library from your iPod or iOS device.
    tt2

  • Ipod frozen - after installing itunes 7-

    after installing itunes 7 - and installing ipod - the screen read "ipod updated" - ejected ipod - BUT now the screen on ipod reads "do not disconnect" and is frozen, I can't turn it off or on etc. I can't get it to respond despite restarting computer.
    so do I take the previous advice of draining the battery and trying again??

    Just click the link below and hit "Post New Topic" (Its the link to the "Use iTUnes for Mac" Catagory/forum)
    http://discussions.apple.com/forum.jspa?forumID=789

  • My iPhone 3gs has frozen after trying to update to 5.0.1 and will not turn on or off. Only showing the iTunes logo and the usb cable on the screen. What can I do to fix this?

    My iPhone 3gs has frozen while doing update 5.0.1 I think it was. All it shows is the iTunes logo and the usb cable on the screen. I will not turn on or off. I have tried reconnecting to iTunes but nothing happens. Have held both buttons for 10 seconds etc and nothing is working! What can I do?

    Here are Apple Steps: http://support.apple.com/kb/HT1808

Maybe you are looking for

  • Windows 7 auf MacBook Pro 13 Unibody OHNE SOUND!

    Tag, ich habe gerade per BootCamp Windows7 auf meinem MBP13 Unibody installiert. Klappt auch alles ganz fein, bis auf den Sound... Der is nämlich garnet da... Aus dem Soundanschluss leuchtet es rot (unter OS X läuft der Sound...). Ich habe die Treibe

  • I can't find my Album Art.

    I know how to add the proper Album Art to iTunes. But, I can not locate where Windows Media Player put the Artwork. Help!!! To add the Artwork go to iTunes Music. Right click a song title. Click on Get Info. Click the Artwork tab. Click the Add butto

  • Should I learn flash?

    I'm in the first year of my degree and don't really have to spend much time studying because I've done most of it before. We learn the basics of HTML, CSS, Javascript, Flash, Photoshop etc but it's not specific enough to get a decent job with. I want

  • Mail 5.3 is deleting multiple messages when I click the trash button only once!  Is there a fix for this bug?

    Hi,   Any help appreciated!  I recently ungraded to OSX 10.7.5 (Lion) and ever since, I am having trouble with my mail that I did not have before.  When I am going through messages and I use the trash button, it sometimes deletes multiple messages th

  • Wlan Security Issue urgent help needed

    Dear Community, i have a wlc 5500  with two ssids for employees and contractors both ssids with layer2 security WPA+WPA2 and auth key mgmt 802.1x are authenticated with ACS 5.0 (active directory) for users access and are working fine after windows ad