My iPhone 5 is stuck on the Apple logo after trying to update it

My iPhone 5 is stuck on the Apple logo after trying to update it - brought brand new today

have you tried holding down the home button and lock button at the same time for 60 sec?

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  • HT201263 My iPhone is stuck on the Apple Logo and when I try to restore I get an unkown error (14)

    My iPhone is stuck on the Apple Logo and when I try to restore I get an unkown error (14) I dont know where to go from here there doesnt seem to be any other discussions like this

    Check USB connections
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.

  • During the last week my Iphone has been switching off/on on its own and now my Iphone got stuck at the apple logo.What should I do?

    During the last week my Iphone has been switching off/on on its own and now my Iphone got stuck at the apple logo.What should I do?A month ago it also happened but then everything got back to normal.A person told me to change th display...what should i do?please help!

    Hey adinat,
    Welcome to Apple Support Communities! I would go through the steps in the iPhone troubleshooting assistant and see if that resolves the issue you're experiencing on your iPhone 5:
    Frozen or unresponsive iPhone
    http://www.apple.com/support/iphone/assistant/phone/
    Regards,
    David

  • IPhone 3G stuck at the Apple logo screen; will not boot!, continued

    This thread is a continuation of
    [iPhone 3G stuck at the Apple logo screen; will not boot!|http://discussions.apple.com/thread.jspa?threadID=1600894],
    which has been locked.
    The thread was too long and some browsers were timing out.
    The above link goes back to the original thread.
    Thank you.
    Apple Discussions Hosts

    Add me to the list of people furious with Apple about this problem...
    ...I have just got back from a 2 week holiday in Spain, and on day 3 of the holiday my iPhone rebooted itself and stuck at the Apple logo.
    What's more annoying, I'd purchased a data abroad plan from o2 for £50 and hardly used it because I couldn't use my iPhone because it was stuck on the **** Apple logo. o2 will not refund the plan I purchased because I had started to use it (about 2.3MB to be precise).
    Good job my girlfriend had her trusty Sony Ericsson phone because at least it WORKS as a phone, unlike this **** iPhone 3G which only has one use - as an expensive paperweight.
    Come on Apple, at least admit there is a problem and show your loyal customers that you are actually aware there is a serious problem that is causing your iPhones to become utterly useless.
    I'm seriously thinking of gettting rid of this iPhone and getting a cheap no frills phone - at least I can use it to make calls.

  • My iPhone is stuck on the apple logo ? problem ?

    my iPhone is stuck on the apple logo and when it reaches it a messed up screen with vertical lines pops up and then it reboots over and over again , whats the problem ?

    Turn your device off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your device and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a device in recovery mode. Now you can restore to factory settings.

  • HELP!!! My iphone is stuck on the apple logo, I already did the process of putting it into DFU mode and reseted it on itunes and its still stuck!! What do I do now?

    I need help!!! I dropped my iphone from the couch to the floor, really not a big fall... it automatically turned off and got stuck with the apple logo, I already did the reseting process on itunes using the DFU mode or however its called... and it erased all my data and now its still stuck!!!
    Does anybody know what can I do?? Please help!

    If the iPhone is recognized by iTunes, restore it. At the end of the restore process, when you're prompted to by iTunes, do not restore from backup. This will eliminate corrupted/damaged files as the issue.
    If the issue persists, it looks like you may need to make a second trip to the Apple store.
    Good luck

  • HELP!!!! My iPhone is stuck on the apple logo!!!!

    I just got back from apple and they swapped me another iphone and i came home and i plugged it in and wanted to restore everything back to my iphone and now its been vibrating like i just put it to charge, it keeps on vibrating 2 times then 5 sec later it vibrates again and again. Also its stuck on the apple logo and then a spinning thing like it show that its loading appears by the apple logo and it doesnt stop. Then it restarts again. And it keeps on doing it. I took my iphone out of the usb port of my computer because it showed that it was done, like on the top it said nothing like syncing or backing up iphone. It was already finished but it was still on the apple logo and the spinning thing was still there. So i just took it out and it started acting like that. PLEASE HELP ME!!!!!!!! and i restarted it, i held the top and the bottom button. PLEASE HELPP!! Thank you!

    If the iPhone is recognized by iTunes, restore it. At the end of the restore process, when you're prompted to by iTunes, do not restore from backup. This will eliminate corrupted/damaged files as the issue.
    If the issue persists, it looks like you may need to make a second trip to the Apple store.
    Good luck

  • HT1414 my iphone is stuck on the apple logo...the computer is not recognizing it when plugged in.  how can I restore

    My iphone 4 is stuck on the apple logo.  Even when plugged into the computer, it will not prompt for itunes.  What can I do to restore or get the operating system working again?

    Try DFU Mode Restore. Here are the steps:
    Open iTunes on computer. Connect iPhone to computer with USB Cable. Hold both Home and Power buttons for exactly 10 seconds, release Power button, keep holding Home button. When iTunes recognizes iPhone in Recovery Mode, if iPhone screen is blank, black this is DFU Mode. Usually takes up to 20 more seconds of holding Home button. Restore the iPhone firmware. DFU Mode can be a bit tricky even for experienced users, so keep trying to get DFU Mode. Again it is Recovery Mode with the blank, black screen. If you have the iTunes screen this is not DFU Mode, keep trying.

  • My iPhone is stuck on the apple logo..

    My iPhone 4 is stuck on the apple logo..I can get it to shut off but I can't get it to the home screen.. help! Please

    While i trying to get my phone out of my recovery mode, i saw online that hold down the home button and the lock button at the top at the same time
    I beleve this is a iphone "power" reset..hope it helps:)

  • My ipod touch is stuck on the apple logo. i restored and updated it with itunes and now it wont get off the apple logo. what does this mean and what do i need to do?

    i was trying to delete some songs from my ipod. so i plugged it into itunes and it froze. i help the home and menu button to reset it and now its stuck on the apple logo. i plugged it back into itunes, it updated the software i dont know if it restored the ipod. but now its stuck on the logo and it keeps going to the white screen and then back to the logo. what do i do?

    Try restoring. Make sure you have a backup first.

  • My Ipad 2 is stuck at the apple logo after restoring, my Ipad 2 is stuck at the apple logo after restoring

    I was updating my ipad 2 and then it said "restore in progress" than it shut down and attempted to start back up, but it got stuck at the apple logo! Sombody please help, I am very worried! 

    Try putting the iPad into recovery mode : http://support.apple.com/kb/ht4097

  • Screen stuck on Apple Logo after Trying to Update Software

    My iphone screen is locked on the apple icon after trying twice ( and unsuccessfully) to download the 2.2.1 software update. Plugging the phone into a computer or power source doesn't help.
    Would appreciate any help with how to get this working...

    Used the iPhone Troubleshooting Assistant and decided to "reset" the phone and restore to it's factory settings.

  • IPhone 3G stuck at the Apple logo screen; will not boot!

    My iPhone 3G has been working all day. I rebooted it because it was hanging when trying to use some apps, and now it's hung at the Apple logo. It will not boot fully. I have tried to reboot the phone many times but I get the same problem. I let it sit there for 30 minutes and it does nothing.
    Anyone else have this problem? Any ideas on how to fix it without doing a Restore?
    Ethan

    Oh, they know! I've had all of the above issues, tried every and all remedies several times, even uninstalled and reinstalled itunes. My phone froze up totally for over 24 hours after several attempts to sync and itunes closed then I had to reset, not even an apple logo, just a dim lit screen. Went to the genius bar, they replaced my phone. The tech said apple knows and is working on it.
    Note: tried to book an appointment online, none available so I went and signed the standby list.
    Luckily someone didn't show up, because they said some people wait for hours.
    The new one is doing the same thing. I have yet to sync fully. my contacts & calendar sync OK, a few apps, beyond that nothing-no music, photos, podcasts, ringtones. Itunes hangs during syncing an application and iphone times out. the only option is to close itunes and reset the phone. Upon fully reset, maybe 1 or 2 apps are installed, nothing else. Resetting takes forever, it has frozen again with the apple logo for about 12 hours, and usually about 10-30 min each reset. I have restored the new one twice. Problem is, when it freezes up or times out, itunes won't recognize the iphone at all, it says no iphone detected.
    I am now going to restore the phone again, and not attempt to install any apps until this issue is resolved. I have already spent hours on this, and really tried everything. I would rather have my music, ringtones, photos, podcasts etc than a few apps. Shame, because i've spend at least $50 in addition to numerous free apps.
    Side note: I scheduled another appointment at the genius bar when my phone was out of commission for 12 hours, they are booked for three days in advance so the issue is still widespread. Luckily I was able to finally get itunes to recognize my phone and restore.
    Message was edited by: stephb1

  • My iPhone is stuck on the apple logo and keeps restarting itself

    HELP!!!!

    Standard troubleshooting...
    Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
    If still a problem restore with your backup.  Start Here
    If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
    If still a problem, it's likely a hardware issue.

  • My Ipad is stuck with the apple logo after Ios8 install.

    It wont turn off. It will reset by holding down the home and power button but only goes back to the apple logo again. Have tried plugging into Itunes
    and it's not recognising it. It runs out of charge whilst charging and shuts down then restarts to the apple logo page. Any ideas??

    FORCE IPAD INTO RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note:
    1. Data will be lost if you do not have backup
    2. You must follow step 1 to step 4 VERY CLOSELY.
    3. Repeat the process if necessary.

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