My iPhone 5 is suddenly unable to connect to my home wifi
Hi,
Please can you help. My iPhone 5 has suddenly stopped being able to connect to my home wifi,unless I am standing right next to the rooter. If I take it into another room my iPhone 5 won't connect, it is able to see the network, but says unable to connect. My iPhone 4 and ipad is able to connect in all other rooms in the house still , where my 5 used to be able to connect. How can I fix this, it is clearly the phone an not the wifi.
I have already-
Restarted the phone,
Reset the phone
Reset the phone network settings
Reset the rooter
Thanks
This is the exact same issue i am having. I just posted a question a minute ago. I wonder what is happening??
Similar Messages
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I got a new iPhone 5s and I am unable to connect to my home wifi (through Comcast/Xfinity) network. I was able to with my 4s with no problems but with my new 5s, I just get that a message that says "Unable to connect to network [network name]" Thoughts on how to connect to the wifi network? My laptop is connected and using the wifi just fine.
I see the following instruction:
Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
However when I get there I am offered a screen which states "Enter Passcode", and have no clue as to what this should be given I never had to set this in the first place.
It expects 4 digit code, so any ideas? -
My iPhone 5 will not automatically connect to my home wifi
My wifes iPhone 5 will not automatically connect to our home wifi, she has to log in each time (she has ios 6.1.4). Mine, however will connect automatically with no issues (we have same phone and ios). Here is what I have done so far to fix the issue and none have worked:
* I have reboted (hold home button and sleep/wake button)
* I have reset the network connections
* I have turned "ask to join" on, connected to the network, turned wifi off and then back on, it did not connect to the wifi
* I have manually connected to the network through the manual option, turned wifi off and then back on, it did not connect to the wifi
* I have erased all content and data and resored the backup from iTunes
* I have restored iPhone from iTunes and restored the backup from iTunes
My phone does not list a "forget this network" as an option on the wifi connection when I pull it up, so this is not an option. So, what else is there to fix the issue?Hi there Huskerscott!
I have some information here that can help you troubleshoot this issue:
Unable to automatically connect to Wi-Fi
Avoid giving your Wi-Fi network a common name.
Some wireless routers are preconfigured with a common SSID (network name) such as "wireless" or "default."
If your desired Wi-Fi network has a common SSID, try changing the SSID to something unique2.
If your desired Wi-Fi network has a unique SSID, reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
Which is taken from this article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
It also may be helpful to follow these settings, which are optimal for use with iOS and OS X devices:
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/ht4199
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
Hi,
Back from holiday (Thailand) where I connected both my Iphone4 And my MacBook Pro, I am unable to connect to my home WiFi. The icon "turn WiFi on" seems not to respond.
Has anyone a clue ???
ThanksI cannot see how your travel can prevent you turning on wireless.
Did you do a full power cycle of both computer and phone?
Sorry but for phones I have no clue.. but I did find it failed to connect at times and you need to clear out all the old names.. full power off and on again and things suddenly start working.
Laptop can be same.. but apple has specific hardware testing available.
Look at doing tests.. or take them to an apple store and get both tested.
Is there other device still working fine on the home wifi.. have you power cycled that as well. -
I am unable to connect to my home wifi, i was fine in a hotel this past week with the wifi
Question I am unable to connect to my home wifi, I was fine in a hotel this past week with their wifi, I am not that technical and need help also how do I find my operating system info??
Go to settings, general, about, and you will see "version." That will indicate what your operating system is such as 5.0.1 which is the most recent upgrade.
As for the wifi, you might try going to settings, then general, then at the bottom reset, then click on reset network settings. Back out of everything and then when you log back onto your wifi it will ask you for your local password (assuming you gave it one when your router was set up). Enter it and you should be good for go. At least this worked for me.
Good luck. -
My Iphone 5 all of a sudden won't connect to my home wifi.
About a week ago, my phone stopped connecting to my home wifi. Every time I try and connect to it, a message pops up that says unable to connect. I've tried restarting my phone, resetting my network settings, turning the data off, turning airplane mode on and nothing is working. My phone will connect to any other network with no problem. When I took it to Verizon they told me to make sure my software was up to date, which I did and it still will not connect. Any suggestions?
Your home wifi may possibly be having issues. Call the company that does your wifi and they should send someone out to service it.
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After updating my iphone 4 with the ios 6 update. My iphone would no longer connect to my home wifi that is password protected. I know that I have the right password entered in. At work we have a free wifi connection that does not require a password and I can connect no problem to it. My ipod touch has no problem connecting to my home wifi. It is a 3rd gen ipod and does not have the ios 6 update on it. Please help!
I'm having the same issues. Started when I upgraded iphone 4S and ipad1 to 5.1.1. Wife's iphone 4g on 4.4.2 has been ok. I've forgot the network on both devices and restored the iphone, none of which changed the issue. I've upgraded to ios 6 on the iphone 4s, problem still persists.
One thing that will help for a time: go to your router and change the wireless control channel. When I first did this I got full connectivity for about 48 hours... and now the problem is back. I'm now changing the wireless control channel every 12 hours, which is a pain but at least keeps me connected. I've tried a few other solutions that are out there and that has been the best one so far.
to do this on a motorola router: type 192.168.0.1 in your address bar.
username: admin and password:motorola if you have not changed the factory defaults.
Click on the word "wireless" and look for the "control channel" field. This may be set to auto or to 1, try changing it to 6 or 11 (preferred) or any other channel.
The control channel can cause static in the wireless system IF there are several networks nearby that are on the default setup.
There is a fair bit of buzz about this issue out there, some other things I've seen:
This is a hardware issue. Go to the store and have your wifi antenna checked, some users reporting that they get free replacement devices.
Check against other wifi networks that require a password (this is next for me). Logon to those networks and surf until your wifi stops. If your wifi connects to the internet but stops responding, then this is a software (or hardware) issue and apple needs to step up. Some are claiming this to be the case.
IF you connect and stay connected/on the internet on another password protected wifi, then the issue is with your router. this is where things get cute.
Comcast may tell you to update your firmware. Motorola may tell you that your cable provider is the only one who can push through firmware updates. Comcast may tell you that you are not in an area that is being updated. It's unclear if they say that to all customers, or just those who have purchased cable modems and aren't renting them from comcast.
Good luck, more to come if I figure out anything else, and please post any solutions you may find. -
I updated my iphone and now I cant connect to my home wifi
Ive updated my iphone 4s to the new software and now I can no longer connect to my home wifi
Hello there indianafran,
Thank you for using Apple Support Communities!
I recommend these troublehshooting steps from the article named iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/TS1398:
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
If that does not fix the issue then these steps near the bottom of the article is where I would go next:
Unable to connect to a Wi-Fi network
Verify that you're attempting to connect to your desired Wi-Fi network.
Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
All the very best,
Sterling -
Today I am unable to connect to my home wifi any others find this
Hi
I have discovered that my wifi connection to my home hub is not working on my iphone today. It can connect to other open networks but not my home hub. Nothing has been changed on the homehub. Any suggestioni.If I reset the network does this mean I have to re register emails as well. Everythign other than wifi is currently working so I do not want to go back to factory settings at this stage !
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IPhone 5 suddenly unable to connect to Exchange
Having worked fine for many months, I can no longer connect to Exchange for work emails or to sync my calendar. Started yesterday by not allowing me to add an appoinment on my phone - now all past information has been erased.
I have deleted the exchange account, reset network connections, done a hard reset etc etc to no avail.....
Can anyone help?
I am using Zoho mail..........Was there any security changes that was made. Or any changes made with your IT systme.
did they look at your account to verify -
Unable to connect to my home wifi network.
My friend has his MacBook over and I set up networks all day. Every other device in the house works but this one MacBook pro. I've restarted the router,modem and MacBook. Repaired permissions and even did a pram reset. When I look at the console I get this
5/24/12 9:08:59 AM com.apple.launchd[1] (com.apple.backupd-wake[1411]) Exited with exit code: 1
5/24/12 9:27:15 AM GoogleSoftwareUpdateAgent[1434] Incompatible applications: app=com.google.Keystone.Agent, targetApp=com.apple.Safari
5/24/12 10:17:10 AM com.apple.launchd[1] (com.apple.backupd-wake[1444]) Exited with exit code: 1
5/24/12 4:16:43 PM Apple80211Agent[1462] Incompatible applications: app=com.apple.airport.helper, targetApp=com.apple.Safari
5/24/12 4:17:08 PM ScreenSaverEngine[1467] Incompatible applications: app=com.apple.ScreenSaver.Engine, targetApp=com.apple.Safari
5/24/12 4:17:08 PM ScreenSaverEngine[1467] Screen saver is running in blackout mode.
5/24/12 4:19:29 PM com.apple.launchd[1] (com.apple.backupd-wake[1470]) Exited with exit code: 1
5/24/12 10:04:31 PM Apple80211Agent[1486] Incompatible applications: app=com.apple.airport.helper, targetApp=com.apple.Safari
5/24/12 10:07:00 PM com.apple.launchd[1] (com.apple.backupd-wake[1489]) Exited with exit code: 1
5/24/12 10:26:49 PM GoogleSoftwareUpdateAgent[1510] Incompatible applications: app=com.google.Keystone.Agent, targetApp=com.apple.Safari
5/24/12 11:25:32 PM GoogleSoftwareUpdateAgent[1517] Incompatible applications: app=com.google.Keystone.Agent, targetApp=com.apple.Safari
5/25/12 12:24:15 AM GoogleSoftwareUpdateAgent[1523] Incompatible applications: app=com.google.Keystone.Agent, targetApp=com.apple.Safari
5/25/12 6:06:49 AM com.apple.UserEventAgent-Aqua[88] <CFArray 0x1357c0 [0xa03291a0]>{type = mutable-small, count = 1, values = (
5/25/12 6:06:49 AM com.apple.UserEventAgent-Aqua[88] 0 : <CFString 0x135780 [0xa03291a0]>{contents = "/System/Library/CoreServices/Menu Extras/Volume.menu"}
5/25/12 6:06:49 AM com.apple.UserEventAgent-Aqua[88] )}
5/25/12 6:09:35 AM com.apple.launchd[1] (com.apple.backupd-wake[1609]) Exited with exit code: 1
5/25/12 6:12:05 AM GoogleSoftwareUpdateAgent[1618] Incompatible applications: app=com.google.Keystone.Agent, targetApp=com.apple.Safari
5/25/12 7:10:47 AM GoogleSoftwareUpdateAgent[1625] Incompatible applications: app=com.google.Keystone.Agent, targetApp=com.apple.Safari
5/25/12 8:09:30 AM GoogleSoftwareUpdateAgent[1630] Incompatible applications: app=com.google.Keystone.Agent, targetApp=com.apple.Safari
5/25/12 8:15:45 AM QuickTime Player[1633] Incompatible applications: app=com.apple.quicktimeplayer, targetApp=com.apple.Safari
5/25/12 11:00:53 AM Apple80211Agent[1650] Incompatible applications: app=com.apple.airport.helper, targetApp=com.apple.Safari
5/25/12 11:03:12 AM com.apple.launchd[1] (com.apple.backupd-wake[1649]) Exited with exit code: 1
5/25/12 11:05:21 AM [0x0-0x4a04a].com.apple.systemuiserver[573] DigiHub:sendChargingComm andToDevice RequestExtraPower(kUSBPowerDuringWake) returned 500
5/25/12 11:05:21 AM [0x0-0x4a04a].com.apple.systemuiserver[573] DigiHub:sendChargingComm andToDevice sending command with sleep: 0, wake 500
5/25/12 11:05:27 AM SyncServer[1660] SyncServer: Truth vacuumed. Next vacuum date 2012-06-08 12:05:26 -0400
5/25/12 11:05:38 AM iPhoto[1661] Incompatible applications: app=com.apple.iPhoto, targetApp=com.apple.Safari
5/25/12 11:05:45 AM AppleMobileBackup[1663] WARNING: Backing up f043681ce151c94540d0dc0837bb226565e6bb8b
5/25/12 11:05:45 AM [0x0-0x76076].com.apple.iTunes[934] 2012-05-25 12:05:45.468 AppleMobileBackup[1663:807] WARNING: Backing up f043681ce151c94540d0dc0837bb226565e6bb8b
5/25/12 11:09:27 AM [0x0-0x76076].com.apple.iTunes[934] Parent: Error or timeout on select
5/25/12 11:09:27 AM [0x0-0x76076].com.apple.iTunes[934] Child with pid 1658 exited normally
5/25/12 11:09:27 AM [0x0-0x76076].com.apple.iTunes[934] ATHostConnectionDestroy 0x163ede10
5/25/12 11:18:01 AM GoogleSoftwareUpdateAgent[1675] Incompatible applications: app=com.google.Keystone.Agent, targetApp=com.apple.Safari
5/25/12 11:18:01 AM Apple80211Agent[1676] Incompatible applications: app=com.apple.airport.helper, targetApp=com.apple.Safari
5/25/12 11:20:26 AM com.apple.launchd[1] (com.apple.backupd-wake[1678]) Exited with exit code: 1
5/25/12 11:26:46 PM [0x0-0xef0ef].SoftwareUpdateCheck[1696] SoftwareUpdateCheck: network unreachable
5/25/12 11:26:46 PM com.apple.launchd[64] ([0x0-0xef0ef].SoftwareUpdateCheck[1696]) Exited with exit code: 3
5/25/12 11:28:53 PM com.apple.launchd[1] (com.apple.backupd-wake[1694]) Exited with exit code: 1
5/26/12 12:17:06 AM GoogleSoftwareUpdateAgent[1720] Incompatible applications: app=com.google.Keystone.Agent, targetApp=com.apple.Safari
5/26/12 1:15:49 AM GoogleSoftwareUpdateAgent[1726] Incompatible applications: app=com.google.Keystone.Agent, targetApp=com.apple.Safari
5/26/12 11:53:56 PM iCal Helper[166] Incompatible applications: app=com.apple.iCal.helper, targetApp=com.apple.Safari
5/26/12 11:17:16 PM com.apple.service_helper[281] launchctl: Error unloading: org.ntp.ntpd
5/26/12 11:17:16 PM com.apple.launchd[1] (org.ntp.ntpd) Unknown key: SHAuthorizationRight
5/26/12 11:17:16 PM org.ntp.ntpd[284] Error : nodename nor servname provided, or not known
5/26/12 11:17:37 PM SystemUIServer[94] Error joining True North: Connection failed (-10 association denied)
5/26/12 11:18:31 PM System Preferences[292] Incompatible applications: app=com.apple.systempreferences, targetApp=com.apple.Safari
5/26/12 11:18:59 PM System Preferences[292] Error joining True North: Connection failed (-10 association denied)
5/26/12 11:19:25 PM System Preferences[292] Error joining True North: Connection failed (-10 association denied)
5/26/12 11:22:26 PM System Preferences[292] Error joining True North: Connection failed (-10 association denied)
5/26/12 11:23:14 PM System Preferences[292] Error joining True North: Connection failed (-10 association denied)
5/26/12 11:24:00 PM Console[343] Incompatible applications: app=com.apple.Console, targetApp=com.apple.Safari
5/26/12 11:24:00 PM Console[343] Incompatible applications: app=com.apple.Console, targetApp=com.apple.Safari
5/26/12 11:24:00 PM Console[343] Incompatible applications: app=com.apple.Console, targetApp=com.apple.Safari
5/26/12 11:25:41 PM System Preferences[292] Error joining True North: Connection timeout (-6 timeout connecting)
5/26/12 11:25:51 PM System Preferences[292] Error joining True North: Connection timeout (-6 timeout connecting)
5/26/12 11:25:51 PM System Preferences[292] Error joining True North: Connection timeout (-6 timeout connecting)
5/26/12 11:26:17 PM System Preferences[292] Error joining True North: Connection failed (-10 association denied)
5/26/12 11:29:16 PM com.apple.launchd[64] (com.apple.NetworkDiagnostics[348]) Check-in of Mach service failed. Already active: com.apple.NetworkDiagnostic.agent
5/26/12 11:29:16 PM Network Diagnostics[348] Incompatible applications: app=com.apple.NetworkDiagnostics, targetApp=com.apple.Safari
5/26/12 11:29:16 PM Network Diagnostics[348] Incompatible applications: app=com.apple.NetworkDiagnostics, targetApp=com.apple.Safari
5/26/12 11:29:22 PM com.apple.NetworkDiagnostics[348] Error scanning network.
5/26/12 11:29:22 PM com.apple.NetworkDiagnostics[348] Error scanning network.
Can anyone help me interpret these messages so I can fix this?So what troubleshooting steps have you taken so far?
-
I cant connect to my home wifi
All of a sudden I cannot connect to my home wifi, nor home wifi at my daughters house. It finds the connection right away, but after putting in the password, I immediately get a message "unable to connect to ......" I have tried connecting to free wifis at public places and it connects fine. The password on mine has not been changed, nor has my daughters???
Try updating router firmware and reboot router.
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My iPod Touch 5th gen wont connect to my home wifi
Ever since my iPod Touch 5th generation died, i was unable to connect to my home wifi. i can connect to any other wifi network but it will not show up on my iPod when i am at home. i have tried resetting network settings, and i even restarted it to factory settings. my iPod still wont connect to home wifi. Please help me!
Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Unable to connect on a public wifi...[iPhone 4S]
Hello,
I got a little problem with my iPhone 4S 16go.
When i'm on 3G, I'm unable to connect on a public wifi that uses a pop-up to go trough an internet page to connect.
Normally, a pop-up opens automaticly with the commercial page where I need to click to connect. In fact, this pop-up is appearing but it stays white ... The only way it worked for connecting to wifi is when I turn off the 3G but there is surely a solution !
I count on you !At a shopping center , but that's a commercial wifi that disconnect everytime when I put my cellphone on stanby mode. The connect, we need to go trough a site where we need to click to connect..
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TS3899 on my iphone it says unable to connect to server when i try to download mail.
On my iphone it says "unable to connect to server" when i try to download mail. same account on computer works fine
Hello, bills47.
Thank you for visiting Apple Support Communities.
I would first start with forcing the Mail App to close then attempt to access your account again.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If the issue persists, the easiest way to troubleshoot this issue would be to delete the account and add it back to the iOS device. Below, I have included two e-mail troubleshooting articles. The first article covers basic email troubleshooting. The second article will assist you if the email account you are experiencing issues with is a Gmail account.
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
iOS: Gmail account will not connect to Gmail server
http://support.apple.com/kb/TS3058
Cheers,
Jason H.
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