My iPhone 5 lock button has stopped working

My iPhone 5 lock button has stopped working, it says on the website that certain models can be sent in to be replaced and that my serial number is one of these, but I am out of warranty and will not allow me to contact Apple without payng £25, is anyone else had the same issue as I don't want to pay out money to get something fixed that Apple have recognised to be faulty, and I don't live anywhere near an Apple Store

Hi
The £25 charge is a support charge for iPhones out of free support, you should not be charged for requesting support for a recall issue however if you can stretch to get to an Apple Store it is worth it resolving any issues face to face rather than email or phone is just easier.
Check you are eligable here:
https://ssl.apple.com/support/iphone5-sleepwakebutton/
Hope this helps

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