My iPhone 5 running ios7 shuts off at 20-30% battery

My phone shuts off randomly when tjhe battery is about 20-30% - I plug in to charge and it will tell me I have more than the battery charge than i saw before it shut off. - I have wipped clean and reinstalled fresh operating system  - 3 times - did not help - Apple gunius bar ( went twice - same issue ) would not help - said battery was healthy - and i had to figure it out cause they were not going to fix it.
what do i do now...

This is happening to me as well. Tried restoring the phone and setting it up from a backup and the issue was resolved for a few days, then the issue came back. Guess we'll make a Genius Bar appointment.

Similar Messages

  • Iphone 5 ios7 shuts off randomly while charging, surfing the net, on lockscreen

    I had the same problem with my iphone 5 after updating to 7.0.4. For one month the phone was doing well than the symptoms started. First the phone had 60% off battery i plug it in the wall charger and after 5 minutes it turns off. I did a hard reset and the phone boot properly. Than i plug it another time and after 10 minutes i went to check and it was down again. My wall charger and usb cable are genuine. I tried with different charger and usb cable but with no results.
    That i tried to charge via PC and i had sucsses. Than another day the phone had 93% of battery and using 3G on youtube the phone crashed (turn off). Then again and againg using the 3G. I kept charging the phone via PC those days because with the wall charger it shuts off, in the same time i didn't use 3G and cellular data, only wireless. The phone went fine for 2 days than it started crashing again and i had to do a hard reset every time to get it back on because the screen went black. Also on the diagnosis section it started creating panic.plist and reset counter. I searched on web for fixes and did a restore to 7.1.1 puting the phone on DFU mode. The phone got worse after the update, it started crashing every 5 minutes, with 3G, celluar data, wireless ON or OFF it didn't matter anymore. It started a new symptom with the battery full or half or any time i pushed the sleep/wake button after 1 minute the phone turned off, every single time and i had to do hard reset. Than for one day what i did was letting the iphone with the screen always on and with no nano sim in. I let it drain than i recharged full via PC and put another nano sim card. Since than the phone was fully functional, never crashes or turn off, i started charging it again with my old wall charger and usb cable. I think the problem was with the sim socket, plus old sim was macro and before puting it to the iphone when i first get it, i cutted the macro sim with scissors to make it nano to fit in the phone, and i pushed it hard the slot to feet perfectly.

    Hey dMARSELj,
    Thanks for using Apple Support Communities.
    iOS: Device unexpectedly restarts, displays Apple logo, or powers off
    http://support.apple.com/kb/TS5356
    Have a nice day,
    Mario

  • My iPhone 3Gs randomly shutting off at any given moment. I could be in the middle of a text, a call, or doing some games and it'll just shut off.  Now here's the unique part. When I go to turn it back on, the apple loading screen pops up but it takes some

    My iPhone 3Gs randomly shutting off at any given moment. I could be in the middle of a text, a call, or doing some games and it'll just shut off.
    Now here's the unique part. When I go to turn it back on, the apple loading screen pops up but it takes somewhere from 3-5 minutes for it to boot up. Then the lock screen with the time and whatnot shows up. From this point on, my iPhone has a chance to shut itself back down and I have to repeat the process over and over again. Most of the time the lock screen flashes and then goes straight to black (shut down) but sometimes I can make it a few menus before it shuts itself down.
    The only way to keep the iPhone on is to plug it into a charger of any sort. I'm fairly certain it isn't a battery charge issue because this happens at any % of power and sometimes my iPhone can use up all of its charge and not have this happen while other times I can be at 90-100% and it could randomly shut itself down. What can I do in this situation if some has some solution to this problem please let me know on [email protected] Thanks!

    Not sure if this Term is Relevant towards an iPhone but, my iPhone won't Post unless if it's plugged into a Charger.

  • My iPhone 4 is shut off and wont turn back on, unless i plug it in an outlet & when i do that it says "connect to Itunes" & then i do that and the phone wont turn on & it shows nothing is plugged in . HELP!

    My iPhone 4 is shut off and wont turn back on, unless i plug it in an outlet & when i do that it says "connect to Itunes" & then i do that and the phone wont turn on & it shows nothing is plugged in . HELP!
    & it keeps trying to turn on but it wont . like the apple logo pops up for a minute , then turns off.

    Had exact same problem. Rang Apple support and various apple repairers. All of them said in effect, too bad, you'll have to lose everything since your last backup. It's a work phone with very important stuff on it and the latest backup was on a computer that had a virus. Convergence of crap :/
    Happened to talk to a friend who said to try replacing the battery. Did that. Problem fixed. All data saved.
    To all Apple support people: rather than say 'once it's in recovery mode you lose all data' try saying 'replace your battery and see if that works first'!!!!

  • My iPhone 4s randomly shut off last night and won't come back on. what do i do?

    My iPhone 4s randomly turned off last night and it won't come back on.  It shut off with plenty of battery life last night, but just in case, I've had it plugged into the charger all night. Still nothing has happened. Any advice?

    hold down the home/sleep button together until you see the apple logo and then release.

  • My iphone 5 randomly shut off and when I plugged it into my laptop, it says it is in recovery mode. however, i keep getting error 9 when it's attempting to restore. my phone has been off for 24 hours now and i can't get it to successfully restore

    my iphone 5 randomly shut off and when I plugged it into my laptop, it says it is in recovery mode. however, i keep getting error 9 when it's attempting to restore. my phone has been off for 24 hours now and i can't get it to successfully restore

    Hey p0507!
    Here is an article that addresses your error message, and can help you troubleshoot this issue:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694
    Configure your security software
    Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
    Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • My iphone 5 keeps shutting off every 2 minutes even though its fully charged what to do????

    my iphone 5 keeps shutting off every 2 minutes even though its fully charged ... what to do???

    http://support.apple.com/kb/HT1414?viewlocale=en_US&locale=en_US

  • My iphone 4s just shut off and when i charge it the apple appears but it goes back to black screen...help please?

    my iphone 4s just shut off and when i charge it the apple appears but it goes back to black screen...help please?

    Hi Haleynichole_99!
    I have an article here with some troubleshooting steps that can help you resolve this issue with your iOS device:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • Iphone 4 auto shut off when battery 20% and lower.

    My Iphone 4 auto shut off when battery 20% and lower. The phone is only 1.5 years old. Can I know why this happen?

    Most commom reason for this is faulty battery. You could try Restore with iTunes on computer, at end when prompted, Set Up iPhone as New. If still problem and you have AppleCare, take to Apple for resolution. If no coverage, make Genius reservation and take to Apple Store for quick free battery diagnostic testing.

  • Iphone 6 keeps shutting off randomly with battery left

    my iPhone 6 is up to date its on IOS 8.1,3 and it keeps randomly shutting off with plenty of battery left like 30 or 40% and it will just turn off. I restarted it and backed it up and it continues to happen i don't know what to do.

    Try to set it back to factory settings, without using the latest backup, in case the backup contained corrupt data.
    Use iTunes to restore your iOS device to factory settings - Apple Support
    If the problem comes back, your device needs to be checked by an Authorized Apple Service Provider or Apple:
    iPhone - Contact Support - Apple Support

  • Iphone won't shut off properly, has frozen on spinning wheel screen

    iphone won't shut off properly, has frozen on spinning wheel screen

    Try to reset the phone by holding the sleep and home button until the Apple logo comes back again.
    If this does not help, connect in recovery mode and set it up "as new device", explained here iPhone and iPod touch: Unable to restore and here How to set up your iPhone or iPod touch as a new device

  • My iphone 4 keeps shutting off and wont start up for at least 24 hours

    My iPhone keep's shutting off when the battery is at 85% it won't even start up again i put it on the charger it take's at least 24 hours then it will work but it's freezes. Anyone have any Idea's it would be greatly appreciated. Thanks,

    Hello there, Doubtmii.
    The following iPhone Troubleshooting Assistant should help you on the right track for resolving your issue:
    Apple - Support - iPhone - iPhone Troubleshooting Assistant
    http://www.apple.com/support/iphone/assistant/phone/
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • My Iphone 4 just shut off and now will not turn back on.

    My Iphone 4 just shut off and now will not turn back on. I was listening to music, it started to make a static sound then shut off and will not turn back on. What do I do?

    Battery dead?
    Plug it into the charger that came with the iPhone and plug that into a known good wall outlet. Leave it plugged in for 20 minutes. Then while still plugged in reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

  • My iPhone 4 just shut off for no reason and won't come back on?

    My iPhone 4 just shut off for no reason and won't turn back on.. ??

    Hi there 203nancyc,
    You may find the troubleshooting steps in the article below helpful.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Issue not resolved
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    -Griff W. 

  • My iPhone 4S shut off with a 62% battery life and hasn't came back on yet. I've charged it and all it just won't come back on at all. Is this a common problem? Is this covered under my 1 year warranty?

    My iPhone 4S shut off with a 62% battery life and hasn't came back on yet. I've charged it and all it just won't come back on at all. Is this a common problem? Is this covered under my 1 year warranty?

    No it is not common.
    Most have no issues.
    Have you tried basics from the manual?  Restart, reset, restore?
    The warranty covers defects.  If the iphone is defective, then they would replace it.

Maybe you are looking for

  • Can I restore my applications and data from a ML time machine back up to a machine running Lion?

    Because of the horrible battery life with Mountain Lion (10.8.2), I am looking to downgrade to Lion. I have a Time Machine backup of my current machine, running ML. I do not want to restore all the way back to my last Lion backup, because that was a

  • Page Export / Import in between two workspaces in the same instance

    Hi All, I am trying to import a page from one application to another application in a different work space in the same instance. In the export file i have changed the target application id and workspace id. I am facing below error while importing the

  • Database Control

    Internet Explorer is telling me it cannot connect to my Database Web Page. I imported two Oracle 9i databases from a Solaris server to a Oracle 10g new Windows 2003 server. I am building another Oracle database on this same server. I can access all t

  • IT 1050/1051 in ECM

    Hi SDN Community, I kow that you can use these IT for the "old" Compensation Managment for Job Pricing. We now want to use the new Job Pricing in ECM using the BSP Application. I see that there is also a customizing step for the IT 1050. - but I did

  • Opening Collage Project Crashes PSE

    Background: OS X PSE 9 When I click on Create>Collage I get a dialog to chose a size. Alongside the size column is a theme column but after selecting a size there is nothing in the theme column. Clicking Ok causes PSE to crash. I get the same respons