My iphone 5 says that it's connected to home wifi but I can't access the internet
We just got Comcast Xfinity internet installed and I have no idea if that's the problem (or if it's because our wifi does not require a password) but my iPhone 5 (and my boyfriend's) will connect to our home network wifi but when I try to use the internet, it gives me the message that "Safari cannot open the page because the server has stopped responding" or something to that effect. I have tried: 1) Forgetting the network and re connecting 2) Resetting network settings 3) Changing from DHCP to Static and back 4) changing the DNS number and 5) Calling AT&T Support (no luck there, either). The tech person did suggest (as weird as it sounds) that the fact that my wireless router does not have a password might be the problem and that once I password protect it, it could help. No idea.... Please help!
I figured it out! We have a modem (the new one that was given to us when we signed up with Comcast) and a wireless router. The network names on the two are different, so I called Comcast and they confirmed that the new Comcast modem puts out a wireless signal and that our network is connected to that one, not the old wireless router. So I checked to see if that network was available to connect to on my iPhone and it was! I entered the new password, forgot the old network, and it works!! Thanks for the suggestion to call Comcast!
Similar Messages
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I connected my BEFW11S4 router but still can't access the internet.
I have a BEFW11S4 Linksys router and I have connected the right wires and everything and I still cant access the internet.. I go to network connections and i see that the connection i'am using says ' connected' so what gives? I load the browser and it says problem loading page.. can somebody assist me please??
Message Edited by EsTiLO on 02-02-2008 02:26 PMI'm actually the 15-year-old son of the person this account is signed up for (he's making me fix it because he has other things to do), but anyway, I'm experiencing the same problem, but I will go into a bit more detail than Estilo to verify it is the same and hopefully get a bit more help:
My dad's computer can connect straight to the modem (MSN Arescom NetDSL 800) and run the internet just fine, but only his computer; I've tried plugging my Xbox 360 directly into the modem, and it cannot connect because the ISP knows that it's not my dad's computer...?
But the internet will not run through the router to any computers connected to it. My dad's computer is even wired to the router, and still no internet. We've found that it's an IP issue, and trying to change that doesn't work as it give us a "169" IP (a "router is there, but I can't communicate with it" IP address) whenever we try to fix anything, rather than the "192.168.1.1" or ".2" that we should have.
My dad thinks (and I'm not entirely sure he's correctly, but I mostly agree with him) that the computer is the actual central hub for the internet, as in that it runs the administrative settings and makes the internet actually work for the rest of the computers (if his computer isn't on, no other computer can connect to the internet); the router is basically just a splitter.
The thing is, though, that this problem started randomly about 2 weeks ago as my dad was just looking up some things on craigslist.com; that was the point when the IP addresses changed completely for an undiscernable reason. And 2 weeks ago, my computer was able to connect to the router wirelessly and access the administrative settings. My cousin (who works in this stuff) recommended that I see what I can do to fix the problem by editing the administrative settings from my computer, but now I cannot connect to the router whatsoever.
My dad and I have narrowed it down to a driver problem, and I'm not sure what to do about it. The reason for this is we tried getting a new router (the WRT54G), and the same connection issue remained. If this is the problem, you know what the problem really is, or you have questions, let both me and Estilo know.
Simplified Outline:
+ comp to modem (MSN Arescom NetDSL 800) [working]
+ comp to router (BEFW11S4) [failed]
+ comp to new router (WRT54G) [failed]
+ router to internet [failed] (incorrect IP to connect to ISP)
+ not a router problem
? driver problem
? designated computer needed as central hub
- wireless connection to router was recognized (no longer works?)
Message Edited by guitarfood on 02-03-2008 03:23 PM -
I am connected to my Wifi but not able to access the internet
I am connceted to my Wifi but unable to access the internet. Please help!
Despite the WiFi connection sign you may not really be connected to your WiFi network.
Your router may not have given your iPad a valid IP address when the iPad requested it. To check on this go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address shown starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix for this can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPad (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc. -
My iPad is connected to the WiFi but i can't access the internet. Please help me
Please help me with this problem
1. Turn router off for 30 seconds and on again
2. Settings>General>Reset>Reset Network Settings
3. Settings>General>Reset>Reset All Settings -
My iphone 4s is connected to wifi but it won't access the internet
My iphone is running on iOS7. It says it's connected to wifi but I can't access the internet. Some apps work like mail and facebook but that's it. Everything else says theres no connectivity. When I turn it off and use 4g they work. I've tried everything from turning off the wifi to reset settings. I don't know what the problem is. Can anyone help?
Welcome to Apple Support Communities
Hold Sleep and Home buttons for 10 seconds until your device restarts, so you will be able to use the device again -
I am trying to connect my Ipad 2 to my Mac Air over bluetooth.
I can connect them to each other, and both machines say they are connected over bluetooth.
However I can not access the internet on the Ipad...says it is not connected to the internet.
Does anyone know if you can fix this?
THank youYes I tried this manyfold. But did not work. Reading on, I took Tesserac's advice. Shut down router and computer.
Start router after 15 minutes and wait another 10 minutes before starting the computer.
Et voila.... everything is back in working order,
Regards form Curacao, Dutch Caribean.
Pete van Linden -
I went from an I-Phone 3GS to I-Phone 5, I can make phone calls out but I can't access the internet when I am away from my WI-FI connection... any ideas?
but in the home with wireless internet access , it is continued when off, sometimes can not working,
What does "it is continued when off" mean?
And the same for "somtimes can not working"? -
I haven't gotten any information from iTunes about whether or not they're reviewing my podcast but I can't resubmit the feed...
Hey CEVYNBARRY!
Here is an article for you that will help you address this issue:
Troubleshooting "A connection failure has occurred", "The specified server could not be found" or similar messages
http://support.apple.com/kb/ts1843
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
IPhone 4S (iOS 6.1.3) connects to home Wifi, but not O2 or the_Cloud hotspots
Hello.
I have been having some issues connecting to hotspot wifi.
I can connect to my home and office wifi without a problem, but my phone will not automatically connect to wifi hotspots. When I try to connect manually, the phone hangs on the login screen before giving the message below. The phone is set up on O2 wifi and Sky wifi, but the issue is common to them both.
I have been told th eissue is due to the ports and Apple servers and there is currently no fix other than turning off wifi, then turning off cell data, then turning wifi back on - each time I want to connect to a wifi hotsport......
Has anyone with this version of iOS solved it and if so, can they post a link to the solution?
Thanks,
StuartBy way of an update, I downloaded 6.1.3 via iTunes and then reinstalled my Apps and set-up mail using new settings. It was a bit of a pain, but at least it made me review the Apps I have. I re-sync'd with iTunes to put the music and podcasts back. I did not restore from a backup.
I tried connecting to The_Cloud and O2 WIFI hotspots and it works fine (without having to turn cellular data off)!
Thanks for your help. -
IPAD 2 WiFi only. Can I access the Internet when I plug into my computer that is connected to a LAN?
I just purchased an IPAD2 and I love it. It's WIFI only, and I want to access the Internet when I plug in to my computer since I don't have 3G capability. But when I try and connect it won't allow. Is this standard? Am I preventing from high speed internet access on my IPAD 2 even when my computer is connected to the Internet? Any help would be much appreciated
You cannot access the internet through the connection to a computer hooked up to the internet.
It may be possible to configure your PC as a WiFi access point. Check your PC documentation for its capabilities.
Or, purchase a WiFi router and hook it up to your ISP modem. You can hardwire your PC to the modem.
Good WiFi routers can be purchased for $30-$40 dollars if you shop around. -
My iDevices connect to wi-fi but i can't access to internet
all my iDevices (iPhone 4 & iPad 2) log in to my home wifi (3 bars signal) but i cant access to internet.
My PC's can sucessfuly access to internet.
any idea of what is going wrong? maybe my router definitions are wrong or is it another ios6 problem?
thank you- Does it connect to other networks/routers?
- Did it every successfully connect to your router?
- Have you reset your iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Have you tried the troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections -
My ipod says it is connected to my wifi but I cant get on the internet Please help
Can somebody tell me how to connect to the internet? All of a sudden I cannot connect!
Does the iPod connect to other networks?
Do other devices now connect?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
My Ipod is connected to my wifi, but i cant go on the internet.
i have done everthing i know. i have done EVERYTHING on the apple support page, ive disabled my firewall, i reserved my IP adress, i asked to join networks, reset network settings, i even reset my entire ipod. i can join pretty much every other port except mine. i used to have a 3rd generation ipod. i would be able to skype call my ipod, with my new 4th generation (the one with wifi problems) i dont understand, how i can skype the other ipod, but i cant go onto safari or youtube. i also noticed, that my ipod does not say what channel it is on. im wondering if that could be the problem.
Fudgeyberry... have u tried checking your router?? try checking your router and try switching some cables around because one of the cables might be on the wrong place.. that is what happened to me too.. it showed the 3 bars in the ipod saying its connected but couldnt go on the internet.. i found out one cable of the router was on the wrong place.. fixed it.. and it worked :D
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WRT54GS v7: Claims to have connection, but I can't access the internet wired or wireless.
Hello. I recently moved in with another family member, and he already had a linksys router (this one a WRT54G v5) but after our internet speed crashed from around 300 kb/s all the way to 12 kb/s, I knew somethin was up, and I blamed it on his router, which had been kinda "iffy" in the past. So, since I had brought my router (the WRT54GS v7) I decided to take a crack at i installing it. I restored it to factory defaults and ran the CD, as if this router had never been used. Everything went fine, until trying to connect to the internet... It just wouldn't work, even though ALL the indicator lights were lit (on both the router and modem. The modem is a DSL modem, and the model is: Westell C90-610015-06. ISP is Verizon.) Upon browsing the forums here, I found someone with a similiar issue, except they were using a cable modem. Here is the fix that was posted by a user named toomanydonuts: "Your TM502G modem appears to be a standard cable modem (i.e. it is not a modem-router). Therefore your WRT54GS should work at its factory default settings. You need to reset the router to factory defaults. To reset your router to factory defaults, use the following procedure: 1) Power down all computers, the router, and the modem, and unplug them from the wall. 2) Disconnect all wires from the router. 3) Power up the router and allow it to fully boot (1-2 minutes). 4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes). 5) Power down the router. 6) Connect one computer by wire to port 1 on the router (NOT to the internet port). 7) Power up the router and allow it to fully boot (1-2 minutes). 8) Power up the computer (if the computer has a wireless card, make sure it is off). 9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router. 10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank, and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser. If you get this far without problems, power down the router. Using an ethernet cable, connect the ethernet port on your modem to the "Internet" port on the WRT54GS. Power up the modem and allow it to fully boot (1-5 minutes). Power up the WRT54GS and allow it to fully boot (1-2 minutes). Power up your computer. Now try to connect to the Internet. If you still have trouble, in your computer, temporarily turn off your software firewall. If you still have trouble, verify that your ethernet card is set to "Obtain an IP address automatically" and "Obtain a DNS address automatically". After you get the router working, you can go back into the router and manually adjust the settings, if needed. If you cannot get "Reply from ..." in step 9 above, your router is dead. If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. In this case, use the Linksys tftp.exe program to try to reload your router with the latest firmware. After reloading the firmware, repeat the above procedure starting with step 1. If you need additional help, please state your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back. Please let me know how things turn out for you." So, I tried that. All of it. Including disabling the firewall. Now, the IP address and DNS servers bein retrieved automatically thing I'm a lil sketchy on, simply because I'm not exactly sure how to change that.... What I did also try doing, on top of the above resolution, was to have the WRT54GS clone my PC's MAC address, then restart the router, modem, and computer. This one actually got me excited as the Internet lights blinked a few times, but then still nothing -_- So...is my router dead perhaps? Cuz to be honest, I'm completely open to buying a new router, if needed. Help?
You only have to clone your mac when using certain cable modem. You don't clone your mac when using dsl.
Greetings from Northern Ontario, Canada -
My Ipod is connected to my Wi-Fi but I can't access the Internet?
I have tried all the usual stuff like;
Turning the Ipod on & off
Resetting the network settings and reconnecting to the internet
Can any one please help????
Ravi- Does it connect to other networks/routers?
- Did it every successfully connect to your router?
- Have you reset your iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Have you tried the troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections
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