My iphone 5 screen is black but touch works and i can screenshot but screen is still black after restore what should I do?
and i can screenshot but screen is still black after restore what should I do, could it be a loose cable in the phone under the metal shield?
Hello Dopeslayer242,
Thank you for providing the details of the issue you are experiencing with your iPhone. I would be concerned too if I only saw a black screen.
I recommend following steps 2-6 below for an issue like this:
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPhone before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M.
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I need help
Try:
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least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
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Restart / Reset > http://support.apple.com/kb/ht1430
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when I tried to update to your iPad a message appeared telling me that the existence of an error in the update and back Aahtaatih of the device is still a pending iPad What should I do
Thank youThank goodness for this thread!
I installed iOS5 last night and was having the same problems described above with my iPad 1 32 GB + 3G. Unknown Error (1) and was unable to restore.
I took my ipad to the local Apple Store today and was told by the genius that it was a hardware issue, and because the warranty had expired, there was nothing the Store could do. He suggested that I try calling AppleCare. Then I asked to speak with a manager. He apologized again and said there was just nothing the Store could do. I was close to leaving, when I asked a second time if it would be possible to see a Manager.
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I decided to restore my iphone after the amount of "other" taking up my storage for the new update, however my iphone keeps saying "could not activate iphone" it keeps telling me to wait a few minutes which I have waited an hour now and it still won't work. I searched for solutions to this but I can't even restart my phone due to the lock button being broken. Any help would be much appreciated I really need my phone back
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Try:
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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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Not normal. Take it to an Apple Store for evaluation.
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http://www.apple.com/retail/geniusbar/
Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model Out-of-Warranty Service Fee
iPad mini $219
iPad 3rd, 4th generation $299
iPad 2, iPad $249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iCracked - Broken iPhone, iPod or iPad
http://www.icracked.com/
iReVamp Electronics Screen Repair ($99)
http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
Do It Yourself iPad Reapir
http://www.ifixit.com/Device/iPad
Cheers, Tom -
My phone died last night and when I plugged it in it wouldn't turn on.I tried restarting it but it has yet to turn on since last night,It was just a black screen,i try the on/off and home buttons together but its not working,What should I do?
How long have you had your phone? Because if you've had it a long time, the battery in the phone might of died on you. Or have you dropped it in water, snow, from high up? All those things could of disconnected something internally in your phone, or permentaly damaged the internal hard drive its self, or the sims card.
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I dropped my iPod touch 4 generation on my kitchen tile and it shattered, like chunks of the screen are coming off. But everything works and I’ve had it for a 1 ½ years now. I don’t have the extended warranty or anything but can I get it replaced somehow? if anyone knows anything please let me know. thank you!
Depending on the extent of the damage, Apple may replace the iPod for a flat fee; see the Repair Pricing section here:
http://www.apple.com/support/ipod/service/faq/
There are independent iPod repair services that may be able to repair the iPod for less. Do a web search for "ipod repair". Note, though, that if you elect to have the iPod serviced by an unauthorized shop, all further warranty will be void.
Regards. -
I unplugged my iPod Classic without ejecting it first. It played for many hours(about 8) after that but then suddenly stopped working and it has a blackend screen that seems to say paused. Wondering if there is a way to get it to work again.
Hey hughborg25,
I found an article that can help you troubleshoot when an iPod becomes unresponsive or the screen goes black:
iPhone, iPad or iPod touch: Not responding or does not turn on
http://support.apple.com/kb/TS3281
I would go through all the steps listed there, and the issue should be resolved by the end.
Live long and prosper,
David -
I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe
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