My Iphone 5 screen is cracked and I need to restore to factory settings and wipe all content. How do I do that?
My Iphone 5 has a screen that is cracked and cannot be read. I need to restore the factory settings to send it back to the warranty company. Please tell me how to do that through Itunes
Restore your iOS device
Connect your iOS device to your computer using the cable that came with it.
Select your iPhone, iPad, or iPod touch when it appears in iTunes. In the Summary pane, click the Restore button for your device.
Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
After your iOS device is restored to factory settings, it will restart, and you’ll see the "Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new or using a previous backup. If your iOS device has cellular service, it will activate after you restore. your welcome
Similar Messages
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I tried updating to the IOS6, there was an error, and now my phone is in recovery mode and i need to restore to factory settings. Is there anything I can do?
You have to restore your iPhone. Same thing happened to me and many others. Sorry man.
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so I did the itunes upgrade to 10.5.1 and then teh iphone 4 needed to b e upgraded to new ios5.1 - seemed to go all the way through, and the final restore seemed to fail. Now the phone is no longer recognised as personalised, just as iphone. Also i cannot restore from backup, only restore factory settings and i am warned that I will lose all data. Can I force a restore from back up? can I guaruntee that I can keep data from backups??
Same with me. Anyone have an answer??
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I plugged my phone ino my computer to download more music and it said I had an update, so I hit the update button and it said I had to restore the phone to factory settings. I tried turning it off and getting out of the screen, but it wouldn't allow me to do anything other than restore. Now I lost all my photos and music = can I get anything back?
SEARCH!!!
http://lmgtfy.com/?q=how+to+restore+iphone+backup -
My phone screen is cracked and my LCD is broken. I need to reset to factory settings before I discard it, how can I do this? I was able to get it into recovery mode, I unconnected it from my Find my iPhone (i couldn't erase that way because I can't connect to WIFI with the screen not working). I clicked restore iPhone from iTunes, but it's been sitting on "Contacting the iPhone software update server..." for over 40 minutes. Should I restart this process or is it supposed to take a really long time? Thanks!
My phone LCD is broken and I need to reset to factory settings before I discard it like how you did earlier but how do you got into recovery mode to unconnected it from your Find My iPhone as I can't connect to WIFI with the screen not working?
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"I need to erase the contents of my phone and restore to factory settings. Does anybody know how to save your texts so you don't lose them? Can I back those up to iCloud? My phone was very likely hacked (Apple's advice was to call the police!)"
That was all I could put in the initial "box." Then it brought me to this page with instructions on how to write a good sentence.
Proceeding ...
After going back and forth between Apple, AT&T and the police (all telling me to go to the other two) I took AT&Ts suggestion and got a new number. One tech warned against doing a backup, especially on my Mac, saying if my phone had been hacked then whatever bug was there would then invade my computer. But nobody knows how to determine if the phone has been hacked or a virus was planted there. Unfortunately I know who would have reason to do such a thing and all I can say is that he is at the top technologically and could easily do it. Almost impossible to prove, however.
So I need to preserve my text messages and my emails as well. I backed up my photos to that Microsoft product (One-Drive) and it froze (Surprise, Surprise) with four short videos to go, and no way of stopping that (when I tried it crashed repeatedly) so I'm in crisis mode here.
Help ...
Running 8.0 on 5S
Thanks!Betty I don't know if you fixed your hacking problem but I feel your pain. I've seen some strange things going on between my iMac and my iPhone and Apple has told me the same thing, call the police which I have done. The hackers have stole 500.00 out of my checking account have access to every internet account I use and no matter how often I change the password their right back on the account. I closed my FB account 3 times only to have someone reopen it. Right now I've got a link in my reading list (Safari) that if I click on it, it allows me to log onto my FB account anonymously.
I've seen a green folder come out of no where while I was trying to delete my passwords out of keychain when that green folder was put into the key chain I was immediately locked out. I than went into system preferences to try to make changes to my security settings, when I clicked on the icon it wouldn't open. I've seen log files of automator receiving commands and sending out my personal information thats on my computer.
I have a legitamate program called iExplorer that allows you to look at the contents of your iPhone back ups and saw a transaction someone made at the Apple store for some full length movies, some albums, ibooks and other apps but when I called the iTunes store and they said none of those items were showing up on my account. If their not on my account how can they be on my iPhone 6? One day someone was using my gmail account and unknowingly used google maps to search for an Italian restaurant, than a Mexican restaurant than a coffee shop and their search showed up on my iPhone but I didn't have my gmail account installed on my iPhone 6. Using my computer I logged onto my gmail account and looked at the maps history and sure enough there were the searches when I'd hover my curser over the link it gave me the longitude and latitude of the where the hacker was when he was using google maps. I know whoever reads this thinks Im crazy but I've documented everything and can prove the things that I have mentioned in this post actually happened.
One day I had my laptop (pc) and my iMac next to each other as I was using both. when I clicked on airport it showed that my laptop and my iMac had made a connection and were actually communicating with each other. I know I didn't do it I don't know how. The iMac was logged into my iCloud account while my laptop wasn't. I have formatted my iPhone at least a dozen times, Apple and an Apple retailer have formatted my hard drive not to mention the numerous times I have formatted it but the hackers keep getting on my devices. Im formatting my lap top at this very second because during the course of the night I left the ethernet cable plugged into it and they locked me out of my c: drive, and configured the system so I can't download any updates from Microsoft, overtime I type in www.microsoft.com it changes to ww38.microsoft.com which takes me to a blank page. I right clicked on the page I was redirected to and read the java script and couldn't believe that someone had actually configured Internet Explorer to redirect me to a blank page when I tried to go to Microsoft. Apples answer to all this is there was nothing wrong with my iPhone or my iMac and if I thought there was a problem to call the police which I have done.
Theres no doubt the hackers are reading this while I type it or will read it and I simply don't care anymore. I no longer email anyone, don't use my iCloud account and have taken precautions to protect my credit but if I ever find out who has invaded my privacy to this extreme the police are going to want to talk to me because Im going to hurt them like they've never been hurt before -
HT4623 Updated iPhone 4 to os6 and asked me to restore to factory settings, why?
UPdated iPhone 4 to os6 over wifi and when finished asked me to restore to factory settings and I'm not sure why.
i have no idea why it wont activate just says no sim inserted yet my sim works fine in my partners 3gs so not a faulty sim and phone was working fantastic before i updated the os.
i have no idea what a shsh backup is.
Is there a way i can get the imei number up so i can go and have a rant at orange to see why it wont activate even though it is now a sim free phone or am i best of going to apple store( which i really dont want to do as it cost me best part of £120 for them to do my screen on my ipod touch lol they swapped it no fixing involved) -
Wifi just stopped working on an iPhone 4S, iOS 8.1.3. Have reset to factory settings and restored, still no wifi. Will next release of iOS address this problem?
Hey there kevin8!
I have an article for you that can help you continue to troubleshoot this issue with the Wi-Fi on your iPhone. The article can be found right here:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Hopefully that will help resolve your issue. Thanks for using the Apple Support Communities!
Cheers,
Braden -
I have a 4S and just tried updating to the latest iOS version and my phone went into recovery mode and iTunes says I need to restore to factory settings. Anyone know how I can fix my phone without losing all my content?
You would only be able to restore to a backup to iCloud or iTunes:
Restore from Backup
Cheers,
GB -
Does anyone know what "other" means in the sync summary bar? I have 850mb using storage space in my iphone and can't understand what that is. I have tried to delete everything, restore to factory settings and change the icloud account. Thanks.
Hi there AnthPy,
You may find the troubleshooting steps in the article below helpful.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
-Griff W. -
I have had an iphone 3g and recently had to restore my factory settings, when I have tried to add facebook on again it says that the relevant update of 4.3 is not available, however the 4.3 update is not available for the iphone 3g. how can i solve this and get facebook back on my phone
You cannot.
Unless you have done as you should and have the old facebook app on your computer. -
My ipod jumps from one screen / app to another on it's own. Sometimes I can't unlock or even shut off. I've tried the reset, I've tried back up, even tried restoring to factory settings and is still having problem. Any ideas of what I can do.
When you still have the problem after restoring to factory defaults/new iPod then you very likely have a hardware problem and an appointment a th Genius Bar of an Apple store is in order.
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My old laptop crashed and I need to restore my iTunes music and movies to my new laptop from my iPod Touch. Help please. Thanks!
See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities -
I am unable to power off my iphone 4S. I have restored to factory settings and restored a back-up. Please help?
How are you trying to power it off?
And does a physical reset work? -
my Iphone wouldnt connect to I tunes -I wanted to update .
I did ring apple support and was guided through restoring to factory settings .My phone was supposed to then re-start and appear in I tunes .It hasnt and I have a phone which is useless .Please help ????You didn't specify what OS your computer is.
Windows: http://support.apple.com/kb/ts1538
Os x: http://support.apple.com/kb/ts1591
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