My iPhone 5 screen went black. I cannot get the phone to turn off or respond to the awake button. What to do?
My Iphone 5 screen went bright white and then black. The phone still rings, and I can hear Siri. The phone will not turn off using the awake/sleep button. What to do?
Try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot.
Similar Messages
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HT201263 I cannot get my phone to turn off - cannot get the red slide to show up.
The only "movement" I see from my phone after updating to the new softward is the apple and the bar below it. It starts to fill and locks up at 50%. I have disconnected the phone from the computer. What do I do?
Try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot.
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I was in the middle of using my iPhone 4 running on the latest iOS before iOS 6 and the screen went black but you can see it is still on because the color of the screen is blueish blackish like when your phone is turning off. Any suggestions?
Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.
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While browsing the internet with my iPhone 4S the screen goes black and it looks like it's turning off, but it pops up to the unlock keypad screen. It has plenty battery and I was wondering if it is an issue of using too much of the iPhones RAM or not. I have no other apps open besides Messages. I am getting kind of worried as it started around two weeks ago and it has gotten increasingly frequent.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these steps in order until the issue is resolved.
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Cannot get my flash to turn off on my iphone 4? any ideas??
for the last couple of weeks i cannot get my flash to turn off on my phone4, even when battery is completly empty it still stays on. It also drains my battery very quickly.
Generally 10-20 seconds. If it goes beyond 45 seconds it probably will not reset. At this point you should plug the phone into a wall charger for at least 45 minutes to be sure it has an adequate charge, then try to put it in recovery mode to restore it, as explained here: http://support.apple.com/kb/ht1808. If you can't put it in recovery mode you will have to try to put it in DFU mode to restore it (see https://discussions.apple.com/thread/2648467?threadID=2648467&tstart=0). If that fails, then you will need to bring it to the Apple store for evaluation. It should still be under warranty.
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After updating my Iphone 4S to the newest operating system, I cannot get my phone to stay off when I turn it off. Has anybody got any ideas what to do?
Hello purplechemist,
I would be concerned too if my iPhone was not turning off. I'm not sure if you have tried this, but I recommend first trying to reset your iPhone:
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the issue persists after the reset, I recommend restoring your iPhone. You can find steps for backing up and restoring your iPhone in the following links:
iOS: How to back up
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
I've forgotten my passcode and can't get into the phone to turn off "find my iphone" in order to restore it... Can anyone help?
If you know the password to your apple id login - you can then do a restoration once you have put your device into recovery mode using itunes.
read this article to give you direction how to put your device into recovery mode.
Once you have put in your apple id login and password this then will allow you to restore the device once the device is placed in recovery mode.
good luck!
http://support.apple.com/kb/ht1808 -
since i updated my iphone 4 to ios 6, i ve noticed that the wifi connection turns off each time when the screen is locked. I need to be connected with wifi all the time so as to stay updated with all my emails. is there anyway for this problem.
(PS: i know we could use 3G but i want to use wifi instead)I am having a really wierd issue as well that is probally related. I dont see 95% of the album artwork associated with my music. Also, it seems as if this has gotten worse since I started using that match feature
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Iphone 4 music shuffle cannot be turned off. The shuffle is turned off on top of the page, shuffle on individual songs is turned off and the settings "shake to shuffle" is turned off also, but the songs keep shuffling in my album. Please Help.
The weird thing is that after I click shuffle when the random number appears, I click it to turn it off and then I click it on again and it works fine. Is this a glitch or a bug or am I doing something wrong? How do I fix this?
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Iphone 4 music shuffle cannot be turned off. The shuffle is turned off on top of the page, shuffle on individual songs is turned off and the settings "shake to shuffle" is turned off also, but the songs keep shuffling in my album. Please Help.
Hi Jennifer,
Thanks for visiting Apple Support Communities.
I'd suggest trying the steps in our iPad assistant first:
https://www.apple.com/support/ipad/assistant/ipad/
Regards,
Jeremy -
After forgetting the password for my iPhone, I am trying to restore it through iTunes, however, during the process, the phone keeps turning on and asking for the password, thus canceling the process. Any advice?
Yes, you will still get the prompt.
I meant reset then try the recovery mode restore again.
You can also try DFU Mode.
DFU (Device Firmware Update) Mode is different than Recovery Mode.
DFU Mode is a special mode where the device can still interface with iTunes, yet it does not load the iBoot bootloader.
DFU Mode:
Plug your device into your computer.
Turn off the device.
Hold the Power button for 3 seconds
Hold the Home button without releasing the Power button for 10 seconds
Release the Power Button but keep holding the Home button
Keep holding the Home button until you are alerted by iTunes saying that it has detected a device in Recovery Mode
NOTE: Make sure the device screen is blank and no logos are present. Be patient, it make take several trys. -
I had my front screen replaced. Now nothing shows up on the screen, as if the phone was turned off. Help, please.
Replaced where? If it was done by anyone other than Apple the warranty has been voided.
Regardless, the screen replacement was obviously not successful. Take the device back to whomever replaced the screen and address the issue with them. -
Hi my Iphone S5 screen went black and I can not acess my phone any more.
Try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot.
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Randomly today, my iPhone 4 screen went black. I can receive calls and I see volume levels. Screen black.
I am seeing the same thing. After I enter my password, the screen goes black. I can still see the sound level, and I have the home button triple press to show the negative of the screen. So when I triple press it, the screen goes white with a black volume level displays. A hard reset fixes it, but it has happened 5 times in the last 3 days. Never happended before that. I'm hoping it coinsides with the latest software upgrade, and they can fix it.
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my iphone screen went black
Try these steps:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
copied from Troubleshooting iPhone hardware
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