My iphone 5 suddenly die, could not restore
my iphone 5 died suddenly, only white apple appear when press the on button, than a iTune icon and a connect cable appear, but when I connect it to my computer and process the restore mode, error occurs, how can I fix my iphone
Well first of all, get ready for a longish process.
Ok, so first plug in your device and close iTunes or any application on your CPU. Hold the Home and Power button, for 15 seconds, then release the power button and continue holding the home until iTunes pops up, try to restore from there, if not Your going to need to delete certain info from a hosts file located... I'll check ill send you another comment in a minute, but first try the DFU, make sure your not using custom firmware.
Similar Messages
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Hey guys,
I just bought a new iPhone but i can't restore my backup files beacuse it keeps saying "itunes could not restore backup because the password was incorrect" but I really don't know where to put the password to restore it. I really have some files that are meaningful for me so I really need help. Any suggestions anyone?Select your iDevice in the iTunes.
Choose the Summary screen (tab) and scroll to the bottom of the screen.
Then un-select Encrypt iPhone backup.
iTunes will then prompt you to “Enter the password to unlock your iPhone backup”, enter the password you set originally. -
Could not restore iPhone after 7.1.2 update
As a number of other people have posted here, I've encountered some problems with the iOS 7.1.2 update on my iPhone. Unlike most of the others, I've tried a number of possible solutions before resorting to asking here, and I have details of my efforts to share. My experience with this problem over the past twenty-four hours suggests that the standard advice I'm seeing given is insufficient for those of us having this issue.
This started around 1 am EDT last night (this morning) when I did a standard sync of my 16 GB iPhone 4 in iTunes 11.2.2 in order to install a couple of newly updated apps. I will point out up front that it was not my intention to update to 7.1.2—I was still on iOS 7.1.1 and intended to remain there until I'd seen reports of others' experiences with the update. (I've been burned before by issues with an iOS update, and I tend to be cautious about them now, as it is a one-way trip.) In fact, my iTunes had not yet notified me of the 7.1.2 update; I knew of it from it having appeared as a notification on my phone itself.
At the end of the sync, however, iTunes told me that it could not install one of my updated apps because there was not enough space. I normally try to keep about 1 GB free, so this seemed odd, especially considering that I had not added anything sizeable since my last sync earlier in the day. I was surprised to see that iTunes reported only 300 MB free on my iPhone. The culprit appeared to be the opaque "Other" category, which had since the prior sync ballooned from less than 1.8 GB to nearly 2.5 GB for no apparent reason.
(Side note: Apple's insistence on not defining the contents of "Other" to users and not providing any reasonable means of cleaning it out continues to be an issue, which is compounded by its tendency to grow over time. Is it too much to ask that some housekeeping be enabled for this?)
I have in the past had fairly consistent luck with purging old, outdated data from "Other" by doing a full reset and restore on my iPhone, so I set out to do this. Unfortunately, iTunes downloaded and installed iOS 7.1.2 instead of the installed 7.1.1, and I had no opportunity to change that. I was annoyed by this—a system reset should not force an OS update—but I didn't expect any significant problem from it.
Once the reset completed, I got my first sign of real trouble: an error saying that my iPhone "could not be activated" and that I needed to call Apple. As it was roughly 2 am EDT by then, this was not an option at the time. After I accepted that error message, however, iTunes showed my phone with its correct name and information, and began the process of restoring the last backup (which had been made during that sync attempt an hour earlier). After several minutes, I got another error message saying that this backup could not be restored because it was "corrupt" or "incompatible".
I was, at this point, prepared to simply accept that I would have to redo everything, and so started setting things up in iTunes so that I could pack it up and go to bed. I soon discovered, to my dismay, that while iTunes gave no indication that anything was wrong with my phone at this point, the phone itself was stuck on the pre-activation screens, demanding to be connected to iTunes to complete activation. iTunes itself revealed no options I could readily locate for initiating activation manually, and if I proceeded through the setup screens on the iPhone for the option of restoring from a backup, I simply ended up back where I was before after several minutes, with the phone demanding it be connected and iTunes saying the backup couldn't be restored.
I gave up around 5 am EDT and went to bed. Later this morning I tried working with it some more. This time, I retrieved several of the last few days' mobile backups from my Time Machine backup (from ~/Library/Application Support/Mobile Sync/Backup, using Tri-Edre's Back-in-Time) and fed them into the phone, but each one returned the same "corrupt or incompatible" error. This included backups dating as far back as a week ago, prior to 7.1.2 becoming available.
At this point I tried running setup on the iPhone as a new device. Fortunately, all the key information is tied to my Apple ID, so it was suitably reactivated with my carrier, and it knew which apps, music tracks, videos, pictures, and books were to be synced to it, so I didn't have to manually re-add them all. But it of course does not have any previous settings or local data stored, and my 178 apps that had been meticulously arranged into folders were now spread across 12 pages in alphabetical order. I'm still slowly going through everything to reset those missing settings and folder structure.
Ultimately, I haven't lost anything of real importance besides time. Besides my iTunes backups, all my "real" data is kept in apps that sync with their OS X counterparts in some form (like Evernote and Dropbox). I had recently downloaded photos, so I have not lost any of those either, though since I don't save them to iCloud (for several reasons), those which I had retained on the phone in Albums are no longer there and will need to be re-collected and synced. Primarily, the only things that appear to be irretrievably lost are my call and SMS logs (iMessage history is still in OS X Messages, and voice mails are stored by my carrier), and saved data from games that don't link to Game Center. Not a big loss, to be sure—I'm still weighing whether it's worth paying the $50 to register iBackup Viewer Pro, which appears to be the only tool which claims to be able to extract data from encrypted iOS backups, in order to restore that data to the iPhone.
My purpose in posting this, then, is not to ask for solutions to get my phone useable again—I already have that—but rather two other things. First, I wanted to present as much detail as I could about this issue to the community, since the other threads I've found here asking about this problem have yet to get past the initial "reset and restore from backup" advice, and my experience indicates that this isn't necessarily going to help, but resetting and setting up as a new device, then resyncing with your Apple ID/iCloud/iTunes can at least make the device functional again. I'll also point out that unless you encrypt your backups (which I do, because, well, duh), there are several utilities available, some of which are completely free, that can extract your data from your backups. Some of them even claim to be able to return that data directly back to the device. Given that this "corrupt or incompatible" error appears to not be stating the situation accurately, it's likely that your data is still intact in your backup despite the error message—iTunes just can't restore it directly to the device. (If you do encrypt your backups, the only utility I've found that claims it can extract anything from them is the aforementioned $50 iBackup Viewer Pro.)
Second, I want to find out where this problem comes from: I had at first assumed that the "incompatible" message came from having a later version of iOS on the phone than had been present on the backups (though the official line has always been that while you could not restore a backup to an older iOS, there shouldn't be an issue with restoring to a newer one), but what I've seen on this forum indicates that this seems to be a problem in 7.1.2 itself being unable, in at least some cases, to accept backups from a previous iOS. Is this a viable hypothesis, or is there another factor at work here? If it is something specific to 7.1.2, is fixing it a priority?Pardon me for a moment while I (politely) rant in your general direction...
This type of response is not just unhelpful—it is the antithesis of helpful.
This is a support forum. Its purpose is helping to resolve people's problems. Sometimes those problems are going to require long explanations or lots of information. That either comes out in the original post or over the course of several back-and-forth replies; the former produces long posts but takes less time overall than the latter.
If you don't have the patience to read through a long post, then just move on. Posting a "too long, didn't read" comment adds nothing beneficial to anyone. All it does is reveal that the person who made that comment thinks it's important to tell everyone that their attention span is too short for anything longer than a tweet.
Yes, my post was long. Had you read it, you might have understood why it's so long. I'm trying to provide information that people searching these forums about this problem might find helpful. I did this because when I searched for info on this problem, I found lots of people with a similar problem, but no answers that went beyond "restore from backup". Since that advice wasn't the solution for me, I decided that more information might prompt someone with more knowledge and access than I have to investigate. Since you couldn't be bothered to read it, you clearly aren't the kind of person whose attention I was hoping to catch.
Certainly I could have made the post shorter, but I think putting it into a narrative like this makes it easier to follow and provides a context that a terse recitation of bare facts does not. If you disagree, that's your prerogative, but please don't waste everyone else's time by posting a comment just to say that you didn't read it.
I find it appalling that someone who's able to reach Level 6 on these support forums would post a "tldr" comment. That does not reflect positively on you or these forums.
End of rant. -
I have 2 iphones registered under same account, but both phones had different contacts in them, somehow icloud duplicated, exchanged them, and I turned off the icloud on one of them, while doing that it asked me if I want to keep them on my phone or not. I pressed the one saying not to keep them. I deleted all of them and could not restore the contacts, how do I restore it? when I sign in to my icloud account online it only shows the contacts that were on the other phone. plz help
I access a personal iPhone and iPad, and a business iPhone with the same Apple ID.
The iPhone's passcode lock feature is completely separate from another iPhone or iOS device.
All apps, all paid and free apps include DRM protection which is tied to the Apple ID that was used to download the apps. If some apps were downloaded with one Apple ID and then a new Apple ID is created, in order to download an app update that was installed with the original Apple ID requires using that Apple ID and password. -
I just replaced my iPhone 5 because of a cracked face. I backed up the old phone to iTunes. When I tried to restore my data off of iTunes to the new phone, I got an error message saying that iTunes could not restore the iPhone because not enough free space is available on the new iPhone. Now what?
I have Apple Care+, but I'll be darned if I can find any way to contact anyone at Apple to talk to about this. They take your money, but make darned sure they don't have to support you unless you jump through a bunch of hoops first, like this site.I've done a restore.. The phone was completely wiped back to factory settings.. It then tells me there isn't enough space on the phone to restore from back up? How when the phone is empty?!
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ITunes could not restore the iPhone "___'s iPhone" because the backup was corrupt or not compatible
Ok so bear with me here, it is somewhat of a long story.
I had been using an iPhone 4 for a while, with an old iTunes account that has all my stuff from over the years on it, on my computer. A week ago, I dropped by iPhone 4 in the sink and it got covered with water, despite quickly pulling it out, putting it in rice under a lamp, the phone was shot, and I was without a phone. My Dad, who is on the same AT&T plan with me, was using an iPhone 3. He was available for an upgrade, so he got a new iPhone, and gave me the iPhone 3. Now i'm not an apple master or anything but I have a good idea of what I am doing, normally, I backup my phone to my computer every few months. Basically everytime I plug it in to my computer which isn't very often because I just charge it with the wall charger. So got my SIM card with the same phone number and all, and obviously, while still being my number, it had my dads apps, messages, contacts and photos on it. So I bring it home, and plug it into my computer, I cancel the intial sync, and right click on the phone on the left side of iTunes and hit "restore from backup" I look through the list of backups, and the most recent one I see is from Dec 11, 2011. Which is surprsing because i'm pretty sure I had backed up since then, but I say whatever i'll still get contacts apps and most pictures back etc. So I hit it, and go through with it, and it tells me there was a more recent date of backing up, relieved, I click on that and continue, the normal bar comes up it says something like estimated time 30 minutes, so I walk away, come back 5 minutes later, and I get an error message saying, "iTunes could not restore the iPhone "____'s iPhone" because the backup was corrupt or is not compatible with the iPhone." Confused, I go back and try again, however this time I click on "old backup (the dec 11th one rather than the newer one) and the same thing happens after a few minutes. I go back a third time, and select a time from August of 2011. And I hit restore, and it goes through. However, this happened to be a backup I made right when I got my new iPhone 4, and therefore I basically restored my phone, to having nothing. Thats where I sit right now, with none of my contacts or pictures. I'm not sure if I backed up to iCloud or not and i'm not sure how to retrieve that. Some extra things: When I try to sync my iTunes library and apps onto the new iphone 3, I need to greatly reduce the number of songs and apps beacuse this iPhone is only an 8gb while the old one was 16, (I don't think that is the reason I am getting the error message though because when I sync it clearly says "Your iPhone does not have enough space). Also, this is obviously an iPhone 3, not an iPhone 4, updated with the most recent iTunes software, which, I believe is 5.1.
Any help would be greatly appreciated as I have over 1,400 pictures saved on my old phone (very important things to me) and a contact list of over 300 including important friends, coaches, teachers and workers.
Thank you very much, if it doesn't say my email on here try me at [email protected]
Thanks again
-Drew
Edit: The current phone is an iPhone 3G, not a 3Gs.ashleyfrg2,
you will need to restore your phone as a new device and NOT from backup. If you've been using your phone as recommended, you should have minimal data loss: Photos should have been imported to your computer right after taking them; contacts should be safe in a cloud service or on your computer. You CANNOT downgrade to 4.3.3. -
I attempted to upgrade my iPhone 4 to iOS 5.1.1. I selected 'back up' from the phone in the device menu and iTunes confirmed that the phone had been backed up. I then installed iOS 5.1.1 which wiped everything on the phone & now I am getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".
I have tried restoring factory settings but iTunes simply will not restore from back up & I'm not sure what else to do!
Any advice would be much appreciated.I have the same issue and I KNOW my backup IS good. What happen is when you try to restore your phone apple says something like can I check for new updates and if you choose no, it just takes you back to the restore screen and a loop from then on. If you dont update from you phone then when you back up you will have the 5.0.1 back up and then when you update to 5.1.1 and then try to restore the backup from 5.0.1 it say it EITHER corrupt or incompatible.. It is incompatible and its hard as **** to restore back to 5.0.1. I followed the restore to a T and still getting errors. I lost all text history and have to reset up email. All just because I wanted a 1.2 Gigs of "other" space back.
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I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?
If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information. -
Hello everyone, I am trying to restore my iPhone 4s and every time I try restoring it, it always goes to about 75% of the process then it says the iphone could not restore because of error 1. This is not error -1 it is error 1. I reserached this error and it said to make sure I have the latest version of iTunes, i do, To make sure i have a security software updated, i do, and ive done everything it tells me to do yet it wont let me restore my iphone. Before I tried restoring it, it was working perfectly fine besides the battery which i have just replaced yesterday. Ive tried restoring it in two different computers with two different cables but still no luck. I found this phone at a park and it was working perfectly fine until i tried restoring it. I have no idea what to do now. I appreciate your guyses help!
This error generally indicates a hardware failure. Bring the phone to Apple for evaluation.
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Itunes could not restore the iphone because a session could not be started with the iphone
Recently I sent my iPhone 5 to apple service centre as my phone could not turn on and stuck at apple logo. The technician use DFU restore and successfully reboot my phone. However, all my data and content are being erased. Now I tied to restore from my back up using iTunes 12.1.0.71 with iPhone 5 iOS 8.1.3, error message pop up. itunes could not restore the iphone because a session could not be started with the iphone. However, I still can sync my iPhone to iTunes. I am so frustrated as I need to get all my contact back from my previous back up. Please help. Thanks.
Hello brendalhl,
After reviewing your post, it sounds like a session could not be started to restore from a backup. I would recommend that you read this article, it may be able to help the issue.
If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
"... a session could not be started."
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
ITunes could not restore the iPhone because the backup could not be saved on this computer
Dears,
Today I planned to update my iPhone 4 to iOS7.
After update while my iPhone was connected to the computer, it didn't work and iTunes asked me to restore my iPhone before I can use it.
Well, I had to click Ok and iPhone was restore to factory settings and removed everything.
Now I went to iTunes again to restore the entire backup I created eariler for the photos, videos, contacts and everything 20+GB.
The iTunes starts the restore process but stoppes in the middle of the progress and gives the error:
iTunes could not restore the iPhone"My iPhone Name" because the backup could not be saved on this computer.
I tried 3 times but no avail.
If my C: drive is almost full and it might be the issue, can I move my backup files to another location D: drive for example and restore them to my iPhone?
Please help me.
Thank you.I get the same issue w/ an iPad that I just updated to the latest iOS. I made the backup before upgrading the iOS. Now when i try to restore that backup made 35 min or so ago, I get this error. Help!
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"itunes could not restore the iphone because the password was incorrect" I know for a fact im using the correct password. and it has previously worked. is anyone else having this issue.
Hi, I also get the message "itunes could not restore the iphone because the password was incorrect" though I am never prompted to enter a password anywhere! Nor was the backup password encrypted to begin with! Really strange, any pointers will be greatly appriciated!
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Hi, i'm trying to update my iphone but this is the msg i'm getting, can you please help me. thank you. "the iphone ''C & M '' could not be restored. An unknown error occurred (3194)"
http://support.apple.com/kb/TS3694#error3194
This means that either your firewall/antivirus is blocking access to Apple's servers, or you have used your computer to jailbreak an iDevice in the past. The link above tells you how to resolve this issue. -
During the restore from iTunes I get, almost at the end of the restore, the message that iTunes could not restore my iPhone due to an unknown error (1). Can someone help?
error 1 means hardware failure.
Is your phone jailbroken? -
hi every body
trying to restore iPhone 3G 4.2.1 in the same virgin but in the last i get iPhone could not restored .an unknown error occurred (1015)
any body can help me
thanksI would like to know if there is a better to fix this since this iphone has been jailbroken. Google search only shows stuff that talks about installing software that has to do with jailbreaking. I just need to restore back to normal. Thank you!
deggie wrote:
Google "Error 1015 iPhone" and you will find a remedy.
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