My iphone 5 suddenly shut off

suddenly my iphone 5 shut off. I didn't know what happen

If it still charges using the adapter, let it charge for about 10min, then connect in recovery mode, explained in this article: iOS: Unable to update or restore

Similar Messages

  • HT201263 All of a sudden my Iphone 4 shut off amd will not restart. Ive tried everything from holding the buttons to plugging in the usb to a computer and opening my Itunes. I cant get it to turn on...Please anythoughts???

    All of a sudden my Iphone 4 shut off amd will not TURN ON AT ALL. Ive tried everything from holding the buttons to plugging in the usb to a computer and opening my Itunes. I cant get it to turn on...Please anythoughts???
    <E-mail Edited by Host>

    It was a very bad idea to post your email address where millions of people will see it. Expect your spam to increase exponentially, as well as the phishing attempts. It would probably be a good idea to change your password to a really strong one, and, as you have gmail, look into Google's two factor authentication.
    For your problem, see: What to do if your iPhone will not turn on

  • My sons iPhone just shut off and stopped working and it's not even a year old

    My son has an iPhone 4 and he was talking on it and it suddenly shut off and will now not work and is charged??? Anyone else have this problem?

    Take it to Apple. There is a one year warranty on the iPhone.
    Allan

  • IPhone repeatedly shuts off?

    So since yesterday, my iPhone has been randomly shutting off. When it shuts off, it first freezes the screen and has weird lines as if the screen is messed up. It then proceeds to try to restart itself. The black screen with the apple symbol shows up, but before my phone will actually turn on, the screen gets weird again and shuts off, and then tries to restart itself over and over in the same way previously mentioned. The only way I've found to stop this cycle is to hold the power and home buttons when the phone is *trying* to power on, to actually shut it off. I then have to wait a few minutes before I can turn it on like normal again. Eventually, though, it will repeat the process.
    This is a new iPhone, and I haven't found the powering off to be related to any specific apps. I haven't downloaded any new apps super recently, and I don't see the battery percentage changing drastically for no reason. Any ideas what could be wrong?

    I got the same problem and so has my wife. My old iphone was replaced last week with a brand new (I hope) iphone. But already during the first phone call it sudden shuts off by itself en then comes back to life again. My wife's phone has the same problem for weeks or maybe months.
    Her phone does after the shutting off/down not "remember" the last conversation or only a few seconds of it. Also she sees that not all phone calls coming in or going out are registered. They do not show up on the recent call list.
    now to the next thread on network problems... what is going on with Apple? Too many mistakes. Hope they can recover as after 15+ years of using Apple I hate to think of looking for alternatives...if they exists :-D
    Jeroen

  • Speaker working intermittently (keypad tones, ringer, etc...). There seems to be no rhyme or reason or common denominator to when or why it suddenly shuts off. Any advice?

    The volume on my iPhone is working intermittently (keypad tones, ringer, etc...). There seems to be no rhyme or reason or common denominator to when or why it suddenly shuts off. Any advice?

    The problem is pin corrosion on pin number 21. It is ver simple to clean out. Google "where is pin 21 on apple dock connector." Then get a pin or dull needle and gently pull it over pin number 21.  You won't see the corrosion on the pin or even see it come off, but it works.

  • My i phone 4 suddenly shut off and switch on. without touching it?

    my i phone 4 suddenly shut off and switch on. without touching it?

    See Here for
    Frozen or unresponsive iPhone
    The Basic Troubleshooting Steps are:
    Restart..  Reset..  Restore from Backup..  Restore as New...
    Try this First... You will Not Lose Any Data...
    Turn the Phone Off... ( if it isn’t already )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear and then Disappear...
    Usually takes about 15 - 20 Seconds... (But can take Longer...)
    Release the Buttons...
    Turn the Phone On...
    If that does not help... See Here:
    Backing up, Updating and Restoring
    http://support.apple.com/kb/HT1414

  • Iphone 4 shuts off and can't turn on

    My iphone 4 suddenly shut off and I can't turn back on, what should I do?
    I tried pressing the lock button and home button together, and I still can't turn it on.

    1wendyanne wrote:
    My iphone 4 turned off on its own and won't turn back on
    Try a Reset...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy... Connect to iTunes on the computer you usually Sync with and “ Restore “...
    http://support.apple.com/kb/HT1414
    If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    But... if the Device has been Modified... this will Not necessarily work.
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
    Restore from Backup
    http://support.apple.com/kb/ht1766

  • IPhone suddenly turn off by itself,won't come back on

    My iPhone suddenly turned off when i wanted to unlock it to check my messages(i'm really sure that it has 80%+ battery during that time),here's what i did to get it turn back on,but it still wont on:
    1) I plug it to my pc (but my pc says it's an unknown device and it also says that Windows has stopped the device because it has reported problems)
    2)i hold on to the home button and the standby button
    3) i charged it
    I tried all these steps above but it still wont come back on,please help me,i cant live without my phone!

    How long has it been off?  I have over-heated mine before a few times... (hot car, heating pad...) and it shuts down completely and will NOT come back on until it cools down.  I'm not saying this is your problem, but if it did over-heat it will come back on when it cools down. 

  • My ipad 2 suddenly shut off and asked me to connect to itunes it asks me to restore but it wont work need help pls

    my ipad 2 suddenly shut off and asked me to connect to itunes it asks me to restore but it wont work need help pls

    The iPad is telling you it has entered the recovery mode - you need to follow the instructions in http://support.apple.com/kb/HT1212 for connecting to a computer running iTunes by way of the recovery mode.

  • Keyboard lights suddenly shut off

    I'm a noob with an early 2011 MBP 13" i7 running Lion and I've noticed that the keyboard backlight has started to suddenly shut off randomly.
    It's only happened a couple times and the last time it did I actually could turn it back on by pressing the correct button, but the time before that I had to restart the thing.
    Am I crazy or is my mac posessed?

    Hello Dave the Revelator!
    Have you checked in the System Preferences > Keyboard > Keyboard "automatically illuminate keyboard in low light"? If yes, it is normal. When the light sensor is receiving bright light, the keyboard lightening is switched off.
    marek

  • After I upgrade maverick my display will suddenly shut off but my sounds is still working. Need help

    After I upgrade maverick my display will suddenly shut off but my sounds is still working. Need help on this? Thank you

    Hello rodamitjr,
    It sounds like your iMac display will turn off unexpectedly, but you can tell the computer is still on because you hear audio.
    I found an article with steps to troubleshoot issues with displays.  This article is for internal and external displays, so you can skip any steps referring to an external display.  I recommend reviewing the full article, but this step specifically stands out to me for the issue you described:
    Reset the system
    You can reset the Mac's parameter RAM and SMC.
    You can find the full article here:
    Apple computers: Troubleshooting issues with video on internal or external displays
    http://support.apple.com/kb/ht1573
    Thank you for posting in the Apple Support Communities.
    Best,
    Sheila M.

  • IPhone 4 shut off and won't turn on

    My iPhone just shut off today, and won't turn back on. I tried charging it up, but the batter charger doesn't even get warm, so it appears to NOT charge. I'll be trying to plug into iTunes next...but this does not look good for the phone.  Any suggestions or has anyone gone through something like this?

    Hold down sleep wake button and home button down for 18-20 sec to restart the phone.

  • My iphone 4 shut off and will not turn back on

    My iphone randomly shut off will not turn back on. it isn't dead, but I even plugged it in for over an hour still nothing. I already tried the home   lock button and that doesn't work either

    Hi there,
    You may want to take a look at some of the troubleshooting steps found in the article below.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 15 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Griff W.

  • My mac book pro suddenly shuts off .

    i have mac book pro . it suddenly shuts off and then restarts on its own... then it gives following report.
    Anonymous UUID:       5F11BBED-B359-97ED-A6E6-DABCA5B8CD30
    Mon Sep 29 12:06:53 2014
    panic(cpu 2 caller 0xffffff80026dc43e): Kernel trap at 0xffffff7f831d987c, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x000038250c8b4885, CR3: 0x0000000004ac4000, CR4: 0x00000000000606e0
    RAX: 0x000038250c8b4865, RBX: 0xffffff8019e1d900, RCX: 0x0000000000000000, RDX: 0x7fffffffffffffff
    RSP: 0xffffff809c04bc60, RBP: 0xffffff809c04bca0, RSI: 0x0000000000000050, RDI: 0xffffff80026f3a10
    R8:  0x000000000000007f, R9:  0x0000000000000000, R10: 0x000000000000007f, R11: 0x0000000000000000
    R12: 0xffffff80026f3a10, R13: 0x0000000000000033, R14: 0x0000000000000000, R15: 0x000000000000000a
    RFL: 0x0000000000010282, RIP: 0xffffff7f831d987c, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x000038250c8b4885, Error code: 0x0000000000000000, Fault CPU: 0x2
    Backtrace (CPU 2), Frame : Return Address
    0xffffff809c04b8f0 : 0xffffff8002622f79
    0xffffff809c04b970 : 0xffffff80026dc43e
    0xffffff809c04bb40 : 0xffffff80026f3976
    0xffffff809c04bb60 : 0xffffff7f831d987c
    0xffffff809c04bca0 : 0xffffff7f831d70fe
    0xffffff809c04bd00 : 0xffffff7f8445b3a5
    0xffffff809c04bd70 : 0xffffff7f831de1b5
    0xffffff809c04bdf0 : 0xffffff7f831e11d9
    0xffffff809c04be70 : 0xffffff7f831e0660
    0xffffff809c04bec0 : 0xffffff7f831dfbc5
    0xffffff809c04bf00 : 0xffffff7f831ddf08
    0xffffff809c04bf20 : 0xffffff800264a20a
    0xffffff809c04bfb0 : 0xffffff80026d7607
          Kernel Extensions in backtrace:
             com.apple.iokit.IOHIDFamily(2.0)[56DC13A6-5EE7-3089-9449-D5E3A8186C90]@0xffffff 7f831b4000->0xffffff7f83225fff
                dependency: com.apple.driver.AppleFDEKeyStore(28.30)[2A8A5F6B-0A7C-33A0-8E5B-4C10F646EC4F]@ 0xffffff7f831a9000
             com.spsys.driver.EIOKitDriver(1.0.1)[00000000-0000-0000-0000-000000000000]@0xff ffff7f8445a000->0xffffff7f8445dfff
                dependency: com.apple.iokit.IOHIDFamily(2.0.0)[56DC13A6-5EE7-3089-9449-D5E3A8186C90]@0xffff ff7f831b4000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13F34
    Kernel version:
    Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
    Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
    Kernel slide:     0x0000000002400000
    Kernel text base: 0xffffff8002600000
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 35927508992006
    last loaded kext at 34051494562376: com.apple.driver.AppleUSBTCKeyEventDriver 240.2 (addr 0xffffff7f84464000, size 12288)
    last unloaded kext at 34280731335715: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f8445e000, size 16384)
    loaded kexts:
    com.spsys.driver.EIOKitDriver 1.0.1
    com.spsys.driver.ENKEDriver 1
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 100.14.34
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 2.6.3f4
    com.apple.driver.AppleMikeyDriver 2.6.3f4
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.ApplePolicyControl 3.6.22
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleLPC 1.7.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleBacklight 170.4.11
    com.apple.driver.AppleMCCSControl 1.2.5
    com.apple.driver.AppleIntelHD3000Graphics 8.2.4
    com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleIRController 325.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.iokit.SCSITaskUserClient 3.6.7
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.0
    com.apple.driver.AppleUSBHub 683.4.0
    com.apple.driver.AirPort.Brcm4331 700.20.22
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AppleSDXC 1.5.2
    com.apple.driver.AppleAHCIPort 3.0.5
    com.apple.driver.AppleFWOHCI 5.0.2
    com.apple.driver.AppleUSBEHCI 660.4.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
    com.apple.AppleGraphicsDeviceControl 3.6.22
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.DspFuncLib 2.6.3f4
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.7fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOSurface 91.1
    com.apple.driver.AppleHDAController 2.6.3f4
    com.apple.iokit.IOHDAFamily 2.6.3f4
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.iokit.IOBluetoothFamily 4.2.7f3
    com.apple.driver.IOPlatformPluginFamily 5.7.1d6
    com.apple.driver.AppleGraphicsControl 3.6.22
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleSMBusController 1.0.12d1
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.driver.AppleUSBMultitouch 240.10
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.3.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
    com.apple.iokit.IO80211Family 640.36
    com.apple.iokit.IOEthernetAVBController 1.0.3b4
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IOUSBFamily 686.4.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.pthread 1
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: TOSHIBA MK3265GSXF, 320.07 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

    What you should do next depends on the circumstances. For example:
    If you installed the keylogger yourself and then forgot about it, remove it according to the developer's instructions. If you want to keep it, check for an update or refer to the developer for support.
    If you're under 18 years old, and the keylogger was installed by a parent or guardian, talk it over within the family.
    If you're an adult, and the keylogger was installed on your personal computer without your permission, then the computer may be evidence of a crime or a civil wrong. Consider the legal implications before you do anything. Assume that everything you've done with the computer is known to the party who installed the keylogger.
    If the computer was issued to you by a school or employer, then you should check with the IT staff that the keylogger is authorized. Don't use the machine for personal business. If the keylogger interferes with your work, the IT staff will have to solve the problem.
    In the event that the computer was tampered with by an unknown party, and you just want to clean it up, see below.
    The only way you can be sure that the computer is not compromised is to erase at least the startup volume and restore it to something like the status quo ante. The easiest approach is to recover the entire system from a backup that predates the attack. Obviously, that's only practical if you know when the attack took place, and it was recent, and you have such a backup. You will lose all changes to data, such as email, that were made after the time of the snapshot. Some of those changes can be restored from a later backup.
    If you don't know when the attack happened, or if it was too long ago for a complete rollback to be feasible, then you should erase and install OS X. If you don't already have at least two complete, independent backups of all data, then you must make them first. One backup is not enough to be safe.
    When you restart after the installation, you'll be prompted to go through the initial setup process for a new computer. That’s when you transfer the data from a backup in Setup Assistant.
    Select only users in the Setup Assistant dialog—not Applications, Other files and folders, or Computer & Network Settings. Don't transfer the Guest account, if it was enabled.
    Reinstall third-party software from original media or fresh downloads—not from a backup, which may be contaminated.
    Unless you were the target of an improbably sophisticated attack, this procedure will leave you with a clean system. If you have reason to think that you were the target of a sophisticated attack, then you need expert help.
    That being done, change all Internet passwords and check all financial accounts for unauthorized transactions. Do this  after the system has been secured, not before.

  • My iphone suddenly turned off

    My iphone suddenly turned off and is not turning on only when i plug in the charger... i tried getting it into recovery mode to restore it i get an error message of an "unknown error 3014" and that it can't be restored. I updated it to 7.1 not long ago and it was working perfectly. What do you think is the problem? And is there any solutions to this?

    Hello there, Alyfarroukh.
    The following Knowledge Base article offers up some great steps for troubleshooting your very issue:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694
    Particularly:
    Resolve communication issues
    Related errors: 17, 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
    Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

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