My Iphone 5 suddenly turned off and there is only the Itunes logo with the usb image and arrow key. I've now connected to Itunes but it doesn't work
My Iphone 5 suddenly turned off and there is only the Itunes logo with the usb image and arrow key. I've now connected to Itunes but it doesn't work
Have a look through this Doc
http://support.apple.com/kb/TS3281
Similar Messages
-
My iphone suddenly turned off and is not turning on only when i plug in the charger... i tried getting it into recovery mode to restore it i get an error message of an "unknown error 3014" and that it can't be restored. I updated it to 7.1 not long ago and it was working perfectly. What do you think is the problem? And is there any solutions to this?
Hello there, Alyfarroukh.
The following Knowledge Base article offers up some great steps for troubleshooting your very issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Particularly:
Resolve communication issues
Related errors: 17, 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
my ipod touch has a usb cable picture with an arrow pointing to the itunes logo. the ipod will not connect to a computer and is unable to be turned off as there is no red power slider when the power button is pressed. what can i do to fix this?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
IPhone suddenly turn off by itself,won't come back on
My iPhone suddenly turned off when i wanted to unlock it to check my messages(i'm really sure that it has 80%+ battery during that time),here's what i did to get it turn back on,but it still wont on:
1) I plug it to my pc (but my pc says it's an unknown device and it also says that Windows has stopped the device because it has reported problems)
2)i hold on to the home button and the standby button
3) i charged it
I tried all these steps above but it still wont come back on,please help me,i cant live without my phone!How long has it been off? I have over-heated mine before a few times... (hot car, heating pad...) and it shuts down completely and will NOT come back on until it cools down. I'm not saying this is your problem, but if it did over-heat it will come back on when it cools down.
-
HT4061 Iphone suddenly turned off after it was working fine. How can I turn it on again?
Iphone suddenly turned off after it was working fine. How can I turn it on again?
Hi Bobgriff43,
If your iPhone will not turn on, you may find the following article helpful:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Regards,
- Brenden -
hello sir my iphone screen turns off after using 2-5 minutes what would be the problem please help me out
To make sure that this is not software related, set it back to factory settings, without using any backup data afterwards. Set up the rest of the personal settings manually and test the phone. If it still does not work, this is a hardware issue and the phone has to be serviced by Apple or an Authorized Apple Service Provider:
Use iTunes to restore your iOS device to factory settings - Apple Support
Find an Apple Authorized Service Provider
iPhone - Contact Support - Apple Support -
Hi everyone! I tried to install the new iOs 7 on my iphone 4, but it wasn't completed (showing error 4005). Now, my iphone is stuck on the itunes' logo with the usb cord, and I can't use my phone. And itunes doesn't detect my iphone when I connect it on my computer, so I can't put it in recovery mode or someting like that... What can I do?? I tried everything they tell me to do in the apple support but nothing seems to work. Thank you!
No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
i bought the iPad and got it home and when I turned it on, all I see is the iTunes logo w/ a usb connector and arrow. How do I clear that and go to the home screen??? HELP!
You need to Set Up the iPad... Connect it to iTunes...
See here for Getting Started...
http://www.apple.com/support/ipad/
and here...
iPad User Guide iOS 5
http://manuals.info.apple.com/en_US/ipad_user_guide.pdf -
I was in the middle of installing the new update using the wifi at a local restaurant when I lost the wifi signal and my iPhone shut down, and now I can't get into the phone. I only get the iTunes logo with the cable pic. What are my options now?
Your only option is to connect your iPhone to your computer via USB (as the diagram indicates) and restore using iTunes.
-
I tried to update my sons ipod. It has the itunes logo with a usb port on the screen. If I restore it I will loose all his games and music. Is there any way around this?? Please Help??
Yes, that is your only option.Yes. You have to restore.
Try the following if you have difficulty restoring.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I am trying to restore my iphone but it has been stuck at the apple logo with the progress bar and it shows no signs of loading at all. What should I do?
Hello kuukua.b,
Thanks for using Apple Support Communities.
Please try to restart and reset your iPhone by following the steps below, and then resume your restore process.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Take care,
Alex H. -
My iPhone 4S got stuck on the apple logo with the progress bar!
Afternoon. My iPhone 4S got stuck on the apple logo with the progress bar! but every time after I restore the 4S the progress bar starts again and stops at different stages of the loading process! Can anyone help with this please?
All this started happening after I tried to download the lastest update (iOS 7.1). The 4S went and got stuck on the apple logo and progress bar!!Hello kuukua.b,
Thanks for using Apple Support Communities.
Please try to restart and reset your iPhone by following the steps below, and then resume your restore process.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Take care,
Alex H. -
HT201412 My iPad turns on but it shows an iTunes logo with a USB, why?
I recently updated my iOS and when it finished, it turned back on, only to show the iTunes logo with a USB. I connected it to my computer and restored it still doesn't work and continues to show the image
Try forcing it into recovery mode if you can't restore the conventional way.
You can read about it here.
http://support.apple.com/kb/ht4097
But this is how it goes ....
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
Use iTunes to restore iPad. -
Good day, please help do a manual reset on my iphone 4s. I was updating my itunes and all a sudden i discover the USB cord disconnected while updating which later show me itunes logo with the USB cord charger display since yesterday. Help me gain access back to my iphone 4s so it can start working effectively . Thanks.
http://support.apple.com/kb/ht1808
-
After the error occured, my phone was stuck on the apple logo with the loading bar below it. I cannot restart it because my power button is broken, and it will not be recognized on my iTunes. Any help how i can get my phone off or back to working again?! HELP PLEASE!!!
Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...
Be sure to make an appointment first...
Maybe you are looking for
-
How do i stop my Yahoo email from auto signing me into it when i sign into firefox
when i sign into firefox, and if i have new email, my email auto opens when i sign into firefox. i don't have to give my password. in the bottom right part of the page, a box pops up and says i have (so many) new emails, there is a box to click on an
-
Help! I have recently updated the software on my Iphone 4s and now my Iphone will not show up in Itunes. Can anyone please help! I am very frustrated, I have tried several things but I cannot get it to show up
-
Can I lock an Essbase database for a particular period?
Hi Everyone, I was thinking about the ways in which this can be done. Any simple ways to achieve this? Please do post your suggestions. Periods would be defined by Years or a combination of Years and Periods. Thanks, Sayantan
-
Hi There, Please can you help me to change my author settings for Distiller. When I create a PDF I get my name showing as the author. Although this can be manually cahnged in the PDF itself using Professional, this is not practical for the amount of
-
Javax.security.auth.login.LoginException: Cannot authenticate X509(Urgent!)
I'm trying to sign my messages between client & webservice using X509 certificates. I've created a keystore and imported: privatekey1, certificate1(public key) and trustedCertAuthority that published certificates. I've configured webservice & client