My iphone 5 will not charge and will also not be recognised when plugging into my computer
I need help.
I have looked on loads of forums but I seem to have 2 problems merged into one.
The first one is that my phone will not charge, i have tried different USB ports, different plugs (the only thing i havent got round to yet is checking the actual cable). I have clean the phone where the cable goes.
Also when i plug it into the computer, it says the USB is not being recognised and it also doesnt charge my phone.
I didnt update the phone last week when i was notified by itunes - will it have something to do with this. I have the latest version of itunes.
Help
Rhys
Hello rleighton,
Thank you for the details of the issue you are experiencing with the battery on your iPhone 5. You have taken some really good steps to troubleshoot this issue already. I found an article with a few additional steps you can take.
I recommend the following steps for the issue you described (you can skip any of the steps you have already taken):
Resolving issues
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue is persists, please contact Apple Support.
Find the full article here:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Thank you for using Apple Support Communities.
Best,
Sheila M.
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