My iphone 5 will not sync or back up to iTunes. I'll click the sync button or backup and it will initiate for 1 second and then stop.
I have recently updated to iOS 7.1 - which seems to be the start of the problem.
The bar at the bottom of the summary page in itunes when your device is plugged in is only orange symbolizing "other". It does not show audio, pictures, movies etc.
This is a bad situation. Your iPhone is in a state which cannot be backed up, and the Restore will return iPhone to factory specs erasing it. You need to Restore your iPhone to get it working again. If you were experiencing problems before, maybe your iPhone is damaged. If still faulty, and you have Warranty or AppleCare take iPhone to Apple for evaluation. If no coverage and still faulty it may be time for new phone.
Similar Messages
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So my phone a 4s is less than two years old, the speakers do not work, and it will not connect to wi-fi, so my question is on the 1st of august why should I re-up my contract and purchase a phone that taken care of did not last the distance of a contract?
This is a user to user technical support forum. It is not our responsibility to convince you of anything.
Do you actually have a technical support question? If not, post your question on a blog or somewhere more appropriate.
Best,
GDG -
I'm trying to update my iPhone 4 from iOS 5.1.1 to 6.1. When I try to do this using iTunes on my MacBook Pro (OS X v 10.5.8), with my iPhone in its cradle, clicking the "Update" button in Tunes gets a message saying "This version of iTunes (10.6.1) is the current version." I can't get the iOS update to download.
When I try to update to the iPhone directly, I get a message saying "iOS 6.0.1 failed verification because you are no longer connected to the Internet" at the Verifying Update step. I noticed that this message refers to iOS 6.0.1, even though I want to update to 6.1. It is possible that, a few weeks ago, I may have downloaded but not installed v 6.0.1.
Thanks for any help with this problemI tried powering down and re-starting the iPhone (as suggested at http://support.apple.com/kb/TS1275). This seems to have cleared the "...not connected to the Internet" problem, and iOS 6.1 is now in the process of downloading.
Thanks very much for your feedback. -
Unable to get new iphone 5c recognized as a device in itunes for syncing purposes. Backup from old phone made yesterday and now would like to sync new phone from that backup. Any advice appreciated.
Golfslave wrote:
Even if I enable the new phone to backup automatically with the cloud? Wouldn't that keep everything up to date? And if I use the software, couldn't I choose to copy just the music & messages to I tunes, and not select anything else to keep the data from the new phone intact? Sorry, this is confusing. I like these products, but Apple really fails on portability. I had this same issue with Ipod years ago, and it ****** me off then too. They sold me (the last time I lost everything) on the icloud, telling me it backed EVERYTHING up. I'm a bit upset at store personnel right now to say the least.
Sorry I was under the impression you still wanted to restore from your old phone backup.
yes if you enable backup on your new phone everything will be up to date.
Yes you can use the software to move music and message to your computer - you would need to add the music back to your iTunes media library.
I provided a link with what is backup to icloud. YOur purchased item is always tied to your apple id. -
I have a iPhone 4S. It's up to date on software. But recently it stopped connecting to wifi. I tried restarting. And clearing out unneeded things. It won't even let me swipe the wifi button on.
Hello KellinJoey,
The following article provides information and troubleshooting steps that can restore your ability to enable Wi-Fi on your iPhone.
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/TS1559
Cheers,
Allen -
Mavericks will not download from the app store. It shows up under "other purchases" but the action button is grey and will not allow me to install, uninstall or redownload. I meet the system requirements but nothing is working. Any help would be appreciated!
There is nothing wrong with my iTunes, is more of the App store that I am concerned about. And I've tried the "Authorise this computer" yes it does download when using iTunes, but no luck with App Store. And, yes I am logged onto iTunes when doing purchases.
I find this really fustrating because the App store works fine on my ipod but once it comes to my macbook, it does not download. A few seconds later after I click on an app to download, the pop up message notifies me that the purchase cannot be downloaded.
Anyways, thanks for your suggestion. -
CD-R will not eject. Is there another way to eject besides the eject button?
I inserted an old CD-R, which would not read and will not eject. Is there another way to eject a disc?
You could always try the old Terminal trick...
drutil eject
Don't know if it will work, but it may be worth a try.
Clinton -
Mac OS will not allow me to put my computer to sleep with the power button
With my old operating system I was able to press the power button one time and it allowed me to transition to a sleep mode after downloading new operating system I am not able to do this function anymore has anyone else had the same problem or is there a known fix for this problem.
In Mavericks the behaviour changed to turning off the display.
By holding the power button for approximately 3 seconds the dialog known from previous versions of OS X shows up from where you can put your computer either to sleep, perform a restart or turn it off. -
The back of the Ipod is warn so I can't see the serial number, so please let me know if you know anything that would help.
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
To find SN:
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
I get a script box saying that a script is trying to complete etc as follows: Script: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsExtensionManager.js:623
It makes no difference whether I click continue or cancel the same message keeps reappearing
How do I fix this? And why does FF crash all the time, both of my different computers? Its supposed to better that IE . . . ?Go to the address '''about:crashes''' and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.
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my iphone does not always turn on when i click the home button or start button? takes a few clicks and then it goes on. Happened after ios7.5 update. Any suggestions? Phone is brand new
Ok i did what you said to and it did it again, I am at work. Phone is on my desk. I clicked the home button to see if I had missed any messages and it would not turn on.
Starnge thing is this happened to my other 5S. Took it to apple. They replaced it, Now this phone is doing the same thing, Could it be the software?
Do you have another suggestion for me?
Your help is appreciated . -
All of a sudden today my battery life just started dropping off on my iphone 4s. I charge it every night. I double clicked the circle button on the bottom to see what was running and there was minimal running but i turned them off anyway. I checked back in a little bit, the same, turned the couple things off again which were like phone and messages... nothing major running. Battery percentage still plummeted til it just turned off.
Are there apps on your phone right now?
I think one of your apps is causing this.
The only way to find out is to delete them all and then add them one by one to see what app maybe causing this.
Especially if you've gone thru 3 iphones already.
When you restored as new - did you sync back your stuff - apps/music or did you restore from backup? -
What is the BEST way to delete an app on an iPhone 4S so it will NOT be added back when I sync with iTunes?
To completely remove an app and all of its data, do this: First delete the app on your phone, then in iTunes, under Library, click on Apps, right-click the app you want to delete & select delete, when prompted, move all files to trash, empty your trash. Connect your phone and sync. The app and all of its data will be gone.
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IPhone 5 will not sync or back up to itunes
My iPhone 5 wil not sync or back up to itunes on windows 7 64bit.
I have uninstalled itunes, reinstalled, reset the phone, wiped the phone, taken to apple store (however, they did not look at my PC as they said they will only look at macs), tried all sorts of things and it just will not sync or back up.
I have the latest software for the phone and PC.
When I click back up, the button just greys out for a couple of seconds, then goes back to being clickable again. The sync button is permanently greyed out.
I'm able to back up to iCloud, however am trying to back up to my computer and trying to transfer some music etc.
Any help is much appreciated.This is a bad situation. Your iPhone is in a state which cannot be backed up, and the Restore will return iPhone to factory specs erasing it. You need to Restore your iPhone to get it working again. If you were experiencing problems before, maybe your iPhone is damaged. If still faulty, and you have Warranty or AppleCare take iPhone to Apple for evaluation. If no coverage and still faulty it may be time for new phone.
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MY IPhone will not let me back up my phone or download the IOS 7 update because it says i do not have enough storage space. But I deleted all of my apps and pictures just to update it and it still wont let me do it. What should I do?
Contact iTunes to re-enable your account at expresslane.apple.com
You can reach them by chat or email. -
HT4910 My Iphone will not do a back up to icloud?
my iphone wil not do a back up to iclod?
Try deleting your last backup by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app that is preventing the backup from succeeding. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.
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