My iPhone 5 won't complete the sync with my PC...
my iPhone 5 won't complete the sync with my PC, says "waiting for items to copy (step 6 of 6)". have left the PC and phone connected for up to 15 hours one time, and the status never changes.
I figure it out. Somehow, in my Advanced settings, password was somehow "de-selected" as my Authentication setting in Incoming Selections. I re-selected it, and now everything is back to normal...
Similar Messages
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ITunes 12.0.1 now just "hangs" and does not complete the sync with my iPhone (iOS 6.1.6).
Hello all,
I've seen similar posts earlier in Apple discussions, but I haven't come across a definitive answer yet…So, let me ask again:
Up until 6-7 hours ago, iTunes 12.0.1 was working perfectly well including syncing with my iPhone (I use an oldie but a goodie and it suits my purposes, iOS 6.1.6, 3GS). Specifically iTunes now "hangs" and will not complete the syncing process with my iPhone. It get to "2 of 6" in the backing up process, and then the spinning beach ball appears. I keep my iTunes library on a separate external HD (USB).
Even if I only want to launch iTunes 12 to use it (and NOT sync), the application freezes.
In similar posted questions, "Linc Davis" has asked that the user run a diagnostic using the Terminal utility. I have done this, and I paste the results below.
Any help with this is appreciated!
System Version: OS X 10.8.5 (12F45)
Kernel Version: Darwin 12.5.0
Boot Mode: Normal
Model: MacBookPro6,2
USB
USB Optical Mouse (KYE Systems Corp.)
System diagnostics
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes hang
2014-11-06 iTunes spin
User diagnostics
2014-10-26 DiskAid crash
2014-11-03 CalendarAgent crash
Kernel messages
Nov 4 00:58:33 wl0: Roamed or switched channel, reason #2, bssid 4a:xx:xx:xx:xx:70 (note: I blocked these numbers out)
Nov 4 09:11:52 SIOCPROTODETACH_IN6: utun0 error=6
Nov 4 09:26:03 wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
--- last message repeated 5 times ---
Nov 5 00:53:48 IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,464)->(2,668).
Nov 5 00:58:25 IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,444)->(2,644).
Nov 5 02:48:38 IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,440)->(2,640).
Nov 5 02:48:38 wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
--- last message repeated 1 time ---
Nov 5 02:51:16 IOAudioStream[0xffffff8020a0b200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,420)->(2,620).
Nov 5 08:10:45 SIOCPROTODETACH_IN6: utun0 error=6
Nov 5 08:26:07 wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
Nov 5 10:09:50 smb_ntstatus_error_to_errno: Couldn't map ntstatus (0xc0020050) to errno returning EIO
Nov 5 12:43:34 SIOCPROTODETACH_IN6: utun1 error=6
Nov 5 12:46:11 wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
Nov 5 16:55:00 SIOCPROTODETACH_IN6: utun1 error=6
Nov 5 21:51:41 IOAudioStream[0xffffff8010256400]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,418)->(2,618).
Nov 5 21:52:04 IOAudioStream[0xffffff8010256400]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,658)->(2,858).
Nov 5 21:53:44 IOAudioStream[0xffffff801567f000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,478)->(2,678).
Nov 5 21:54:28 IOAudioStream[0xffffff801567f000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,458)->(2,658).
Nov 5 22:00:05 SIOCPROTODETACH_IN6: utun1 error=6
Nov 5 22:08:48 IOAudioStream[0xffffff80180a4200]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1,40c)->(2,60c).
Nov 5 22:31:57 SIOCPROTODETACH_IN6: utun1 error=6
Nov 5 23:01:19 wl0: Roamed or switched channel, reason #8, bssid 4a:xx:xx:xx:xx:70
Nov 6 00:01:42 SIOCPROTODETACH_IN6: utun0 error=6
Loaded extrinsic kernel extensions
com.freecom.driver.BoulderScsi (1.0.0d1)
Extrinsic daemons
com.bitdefender.CoreIssues
com.bitdefender.Daemon
com.bitdefender.UpdDaemon
com.wdc.WDSmartWareServer
com.wdc.WDDMservice
com.trusteer.rooks.rooksd
com.sonycorporation.BloggieInstallerAgent
com.oracle.java.JavaUpdateHelper
com.microsoft.office.licensing.helper
com.cisco.anyconnect.vpnagentd
com.bitdefender.upgrade
com.bitdefender.AuthHelperTool
com.adobe.fpsaud
Extrinsic agents
com.trusteer.rapport.rapportd
com.sony.BloggieSoftware.AutoRun
com.cisco.anyconnect.gui
com.bitdefender.antivirusformac
com.Livestation
com.google.keystone.user.agent
com.divx.agent.postinstall
com.adobe.ARM.UUID
launchd items
/Library/LaunchAgents/com.bitdefender.antivirusformac.plist
(com.bitdefender.antivirusformac)
/Library/LaunchAgents/com.cisco.anyconnect.gui.plist
(com.cisco.anyconnect.gui)
/Library/LaunchAgents/com.sony.BloggieSoftware.AutoRun.plist
(com.sony.BloggieSoftware.AutoRun)
/Library/LaunchAgents/com.trusteer.rapport.rapportd.plist
(com.trusteer.rapport.rapportd)
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.bitdefender.AuthHelperTool.plist
(com.bitdefender.AuthHelperTool)
/Library/LaunchDaemons/com.bitdefender.upgrade.plist
(com.bitdefender.upgrade)
/Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist
(com.cisco.anyconnect.vpnagentd)
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
(com.microsoft.office.licensing.helper)
/Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist
(com.oracle.java.JavaUpdateHelper)
/Library/LaunchDaemons/com.sonycorporation.BloggieInstallerAgent.plist
(com.sonycorporation.BloggieInstallerAgent)
/Library/LaunchDaemons/com.trusteer.rooks.rooksd.plist
(com.trusteer.rooks.rooksd)
/Library/LaunchDaemons/com.wdc.WDDMservice.plist
(com.wdc.WDDMservice)
/Library/LaunchDaemons/com.wdc.WDSmartWareServer.plist
(com.wdc.WDSmartWareServer)
Library/LaunchAgents/com.adobe.ARM.UUID.plist
(com.adobe.ARM.UUID)
Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist
(com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID)
Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist
(com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID)
Library/LaunchAgents/com.divx.agent.postinstall.plist
(com.divx.agent.postinstall)
Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.user.agent)
Library/LaunchAgents/com.Livestation.plist
(com.Livestation)
Extrinsic loadable bundles
/System/Library/Extensions/acsock.kext
(com.cisco.kext.acsock)
/System/Library/Extensions/BoulderScsi.kext
(com.freecom.driver.BoulderScsi)
/System/Library/Extensions/WD1394HPDriver.kext
(com.wdc.driver.1394HP)
/System/Library/Extensions/WDUSBHPDriver.kext
(com.wdc.driver.USBHP)
/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
(net.telestream.wmv.import)
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
(com.adobe.acrobat.pdfviewer)
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
(com.adobe.acrobat.pdfviewerNPAPI)
/Library/Internet Plug-Ins/DivXBrowserPlugin.plugin
(com.divx.DivXBrowserPlugin)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
(net.telestream.wmv.plugin)
/Library/Internet Plug-Ins/iPhotoPhotocast.plugin
(com.apple.plugin.iPhotoPhotocast)
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
(com.apple.java.JavaAppletPlugin)
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
(com.microsoft.sharepoint.browserplugin)
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
(com.microsoft.sharepoint.webkitplugin)
/Library/Internet Plug-Ins/Silverlight.plugin
(com.microsoft.SilverlightPlugin)
/Library/Internet Plug-Ins/SonyOnlineMediaEngine.bundle
(com.sony.sonyonlinemediaengine)
/Library/Internet Plug-Ins/TVUPlugin.webplugin
(com.tvunetworks.TVUPlugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/PreferencePanes/Flip4Mac WMV.prefPane
(net.telestream.wmv.prefpane)
/Library/PreferencePanes/RapportPreferences.prefPane
(com.trusteer.RapportPreferences)
/Library/QuickTime/Flip4Mac WMV Advanced.component
(net.telestream.wmv.advanced)
/Library/QuickTime/Flip4Mac WMV Export.component
(net.telestream.wmv.export)
/Library/QuickTime/Flip4Mac WMV Import.component
(net.telestream.wmv.import)
/Library/Spotlight/GBSpotlightImporter.mdimporter
(com.apple.garageband.spotlightimporter)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
Extrinsic shared libraries
/usr/lib/libgutenprint.2.dylib
/usr/lib/sqlite/libtclsqlite3.0.dylib
Global login items
/Library/Application Support/WDSmartWare/WDQuickView.app
User login items
Dropbox.app
GREEN BUTTON.app
SpeechSynthesisServer.app
Safari extensions
Ghostery
Facebook Disconnect
Twitter Disconnect
DivXHTML5
TrafficLight
Restricted user files: 21
Font problems: 40
Bad plists
Library/Preferences/com.apple.iphotomosaic.plist
Desktop file count: 25
Elapsed time (s): 75Dear Linc,
Thanks, once again, for repeating yourself by sending me the message above (a message you have sent to MANY users with this problem)!
However, you give me this great opportunity to say two things: 1) YAHOO! I fixed the problem, and 2) I want to share how I did so because I hope it helps others.
With the help of reading info at this website http://osxdaily.com/2011/09/22/fix-the-itunes-library-itl-cannot-be-read-version -error-when-downgrading-itunes/, I followed this procedure:
1) I deleted the iTunes 12.0.1 app from my computer
2) In addition, in reading related details at the website above (i.e., by clicking on links on the page AND scrolling to the very bottom to view links to related articles), in my iTunes library folder, I changed MY CURRENT "iTunes Library.itl" to "iTunes Library.old", as the website advises. The current .itl file was the one being used by the iTunes app I had just deleted from my computer.
3) I went to the "Previous iTunes Libraries" folder and dragged a copy of the second-most recent .itl file to my desktop (for me, this file was "iTunes Library 2014-07-23.itl").
4) I re-named it to "iTunes Library.itl"
5) I then dragged a copy of the file in step #4 to my iTunes folder (the folder in which you now also have the "iTunes Library.old" file).
6) I closed all remaining apps on my computer that were opened and I restarted it.
7) Now, you don't have any iTunes app on your computer, so I downloaded a .dmg of iTunes 12.0.1.26 and installed the app (for example, you can download from here: http://www.macupdate.com/app/mac/5661/apple-itunes.
8) Once installed, I opened iTunes and immediately I got the dialogue box, "updating iTunes library" -- THIS TOOK FOREVER AS I HAVE CLOSE TO 1,000 SONGS + OTHER ITEMS IN MY LIBRARY!
9) I patiently waited until the library update completed, but it DID COMPLETE.
10) Viola! iTunes 12 is not "hanging" (or freezing) any longer. I can navigate around the application.
CAVEATS:
1) Before I first deleted "the corrupted" iTunes 12, I was able to open the Preferences panel, go to "Devices", and check the box that stops the app from syncing with my iPhone. This setting seemed to carry over; thus, I have not tried to sync yet…WISH ME LUCK!
2) After going through steps 1-10 above, I didn't immediately have Internet Radio available in the application (i.e., I didn't see it), but it is now showing up and it works! I just had to wait for a few minutes...
3) I also use iTunes Match, but I haven't turned it on yet in the newly installed app. On the iTunes Match page, it says, "Add this computer" or "No thanks". So, the app is behaving as if I'm just beginning to use iTunes Match for the first time. Later, I will click on "Add this computer", and I hope it goes smoothly!
4) This isn't a caveat, but I think I should say: my iTunes library is on an external USB HD (I have to say THANK GOD for that). Obviously, this has implications for doing steps 2 to 5 above. The newly installed iTunes 12 app had no trouble in finding where my library is (I had it set up this way back when I was using iTunes 10).
5) One last piece of advice: Make sure that when you plug your iPhone into any other computer only to re-charge but the iTunes app on that computer wants to sync with your phone, you DON'T let it sync. First, you should go to Preferences in the iTunes app and click on "Devices". Then check the box that says, "Prevent iPods, iPhones,…….from syncing automatically." After that, you would be able to plug in your iPhone to another computer to re-charge it.
FINALLY: I THANK EVERYONE WHO WAS WILLING TO SUGGEST SOLUTIONS TO ME REGARDING THIS PROBLEM! I see that MANY users are having this difficulty, so I thought it would be fair for me to share how I resolved the issue -- my iTunes is running fine now... -
Can't Complete the Sync with new Computer
I can't complete sync the iPhone with iTunes 64 bit or 32 bit. The new computer runs a 64 bit OS. The error message states that the iPhone cannot sync 'Unknown Error (-53). It keeps on coming up. Can someone help me to how to complete the sync.
Deselect Sync music followed by selecting Apply.
If you now don't have anything selected under the Music tab, the Podcasts tab, the Movies tab, the TV Shows tab, or the Photos tab for your iPhone sync preferences and you don't have manually manage music and videos selected under the Summary tab for your iPhone sync preferences, this should mean no iTunes content is available on your iPhone now - no music, no podcasts, no movies, no TV shows and no selected photos transferred from your computer.
If so, try selecting Sync Photos only under the Photos tab for your iPhone sync preferences, select the folder of photos you want transferred to your iPhone followed by a sync. Is the sync for transferring photos from your computer successful? If yes, follow this by selecting Sync Movies under the Movies tab for your iPhone sync preferences, select a movie to be transferred to your iPhone followed by a sync. If this was successful along with transferring selected photos from your computer to your iPhone, the problem doesn't lie with photos or movies.
Follow me now?
Have you manually messed around with any files in your iTunes named folder on your computer where your iTunes library is stored? -
My Iphone 5C won't sync for the backup since I did the last software update to my phone. It fails in step 3 of the sync. The error message says it can't find SyncUILorelocalized.dll
Hi rich26817,
Welcome to the Support Communities!
The article below may be able to help you with this. You may need to remove iTunes and all of its components as outlined in this article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
- Judy -
My iPhone 4S will not complete the sync process with iTunes. It hangs up on Step 3 of 6 (preparing to sync). Prior to trying to sync the iPhone I updated iTunes. Any suggestions?
I've already tried unplugging the iPhone and restarting my computer - twice.
-
i was updating my iPhone and it is stuck. It won't complete the update and I cannot turn the phone off or use it at all. How can i get it unstuck?
i'm wondering if i can use my macbook pro to override the update that is incomplete.What does this have to do with Classic operating systems? They won't run on a Macbook anyway.
I've asked this thread be moved here:
Using iPhone -
HELP, PLEASE.. I'm looking for a App that I can install on both my iPad and iPhone, then when I load a document, picture, or anything on that app on iPhone or iPad, it will Sync with the other Device so both devices will end up with the same file ...
iCloud Drive: https://www.apple.com/icloud/icloud-drive/
Dropbox: https://itunes.apple.com/us/app/dropbox/id327630330?mt=8
OneDrive: https://itunes.apple.com/us/app/onedrive-for-ios/id477537958?mt=8 -
My iphone 4s is no longer syncing with my computer. Why? My software on the computer IS the latest version. Iphone 4 cannot be updated due to lack of storage
What happens when you try to sync? Do you see any error messages? Which software on the computer are you referring to, iTunes? The latest iTunes is 11.1.3. If you cannot update the phone due to lack of storage, you will need to delete some content from the phone.
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I am unable to get beyond the "sync with iTunes" splash page after connecting my iPhone; every tab is grey. What gives?
Is the computer the one the device normally syncs with?
If not, sync with the computer it normally syncs with.
If it is, place the device in DFU mode (google it) and restore. -
When iPhone locked and restored through sync with iTunes do you lose everything on the phone
When iPhone locked and restored through sync with iTunes do you lose everything on the phone
Hello Jamiem75
If you have to restore, yes everything will be erased from your iPhone. If you have a backup, you can put that backup after the restore.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Regards,
-Norm G. -
hello, failing miserably here, cant import nef files from aperture 3.1.2 to iphone 4. I am syncing with the projects and smart albums and I am only able to sync the jogs and psd's Anyone out there to aid this frustrated photographer??
See my reply to a later simplified version of your question. I don't think that either iPhone or iPad recognize RAW files such as NEFs. And the iPhone is not designed to be a mass storage device like a portable flash or portabel hard drive for temporary storage of files, if that's what you're after. As I mentioned in my previous reply, I have an iPad and have been experimenting with it as a tool for photography, hoping that it would be a nice travel tool for backing up and viewing photos from my Nikon dslr. But both the iPad and iPhone just are not set up to do that well. Both show photos nicely, but organization of photos is very frustrating since you can't create albums on the iPhone or iPad, but only back on your sync computer. (There is one very powerful photo organization app called SortShots, but you import photos to it and it organizes and stores the images wtihin the app not using the native photo app. It doesn't work with NEFs either.) I don't know of any RAW processing software for either device.
-
Hi, I had a clear up of contacts from my iphone but then when I synced the phone they all came back? how do I overwrite the sync with my updated contacts?
There may be several that were bought with your Apple ID. but somewhere in the updates there must be one associated with that other ID.
You can update one by one, until you find the one that requires the other Apple ID. -
just brought a new iphone its instructing me to sync with itunes, i connect it to my computer computer reacts but nothing happens on the phone or itunes, help before I break my laptop and phone, rage!
First, make sure you have the latest version of iTunes on your computer (11.x). If you connect the phone to a USB port directly on your computer (NOT to a USB hub) and it still doesn't appear in iTunes you need to troubleshoot iTunes.
If you have a Mac see: http://support.apple.com/kb/TS1591
For Windows see: http://support.apple.com/kb/TS1538 -
I have a Powerbook G4 running on OSX Version 10.4.11. I currently have an Iphone 3, but it cannot sync with my computer because it reverts back to a version so old that I can't even text photos. (I have itunes 9) I would like to get a new phone because mine constantly freezes up, but I figure what's the point of getting an iphone if it won't sync with my laptop. I can't even listen to music on my iphone! Is it possible to get an Iphone 4s to sync with a G4 Powerbook?
Hello,
Sadly not as an iPhone 4 running iOS 6 or above needs Mac OS X 10.6.8 or higher to sync in iTunes.
Mac OS X 10.6 is not compatible with an PowerBook -
Why won't my ipod sync with my new laptop?
Why won't my ipod sync with my new laptop?
Hi, Ms Rudy77.
Thank you for the question. You may find these articles helpful in syncing your iPod with your new computer.
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/ht1420
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12313
Regards,
Jason H.
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