My iPhone 5 won't turn on, the screen just stays black!

My iPhone 5 won't turn on I have held the power button to see if it's dead or not and it doesn't seem to change the screen it just black I thought the battery could of died or something similar it only happened about 2 hours ago please help!

Hey Thermali,
Thanks for the question, and great troubleshooting so far. To completely isolate the issue, you may want to follow these steps:
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
               - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
               - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
               - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
               - If the display turns on, go to step 4.
               - If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
For additional information, see this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thanks,
Matt M.

Similar Messages

  • Cant get ipad to charge or turn on the screen just stays black

    i cant get my ipad to charge or turn on it just stays black

    1. Try a reset (ignore)
    2. Clean docking port with clean tooth brush
    3. Try another wall socket
    4. Try another cable (make sure it's an original Apple cable)
    5. Try another charger (make sure it's an original Apple charger)

  • My iphone 5 won't unlock and the screen fades to black.

    My iphone 5 won't unlock and the screen fades to black. I can't answer calls or texts. help!

    Hard Reset
    Press and hold BOTH the Sleep/Wake button & the Home button until you see the Apple logo on the screen.
    Peace, Clyde

  • New iPhone 5c keeps beeping and the screen just stays black.

    new iPhone 5c keeps beeping and the screen just stays black?

    Plug your device into the original charger & block in a wall outlet and leave it alone for a couple of hours. Then, while it is still plugged in, restart it by holding down the home button and the power button for 10-15 seconds until you see the Apple, then let go.

  • How come when i click on an app on my ipod the screen just stays black?

    how come when i click on an app on my ipod the screen just stays black?

    It can happen from time to time, especially with third-party apps, though shouldn't happen too often with the ones created by Apple, such as Safari. Turning your iPod completely off and then on again can sometimes help.

  • TS1383 I charged my Ipod touch (forth generation) over night and now it won't turn back on.. like the screen just stays black.

    I was at a friends house and I used her Ipod dock to charge my ipod before we left to go to her grandmas, before we left I checked it to see if it was charging and it was. So we left for a few hours and we came home and it was charged. Later on that night, before we went to bed I put my ipod on the SAME charger I used earlier that day. I woke up in the morning and tried turning it on and the screen stayed black so I paniced and put it on the charger some more and notcied the screen stayed black. We looked up what to do on the internet and it seems a lot of people were having this problem as well. Some of the people said to hold the home and power button at the same time and the apple sigh will appear and your ipod will be good again.. we tried that and nothing same black screen. I have no idea what to do with it and if it can be fixable. 

    Hello, Schell101. 
    Thank you for visiting Apple Support Communities.
    You may find this article helpful in troubleshooting your issue.
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Regards,
    Jason H.

  • My iTouch won't turn on. It just stays on the apple loading screen. How do i fix it?

    My iTouch won't turn on. It just stays on the apple loading screen. How do i fix it?

    Try here....
    iPod touch: Hardware troubleshooting

  • My sons iPod touch stopped working, it won't charge in a docking station and the computer/itunes won't recognize it when connected.  We have tried holding the power and home button at the same time for several seconds, and the screen still stays black

    My sons iPod touch stopped working, it won't charge in a docking station and the computer/itunes won't recognize it when connected.  We have tried holding the power and home button at the same time for several seconds, and the screen still stays black.  Thanks!

    Hello skdog I possibly think your ipod touch is black because it has not charged. If your dock is broken it might just mean the dock will be broken and so might be the USB port. You should see an Apple shop nearby and hand it over and see what they can do. I hope this information works!

  • Hi every one. My iPhone does not connect wi-fi - the icon just stay static. Some helpful tip?

    Hello everyone! my iPhone does not accept the wi-fi function. Trying to switch it on, the icon just stays static. Some helpful idea?

    Settings App > General > Reset > Reset Network Settings. See if fixed. If not Restore iPhone with iTunes on computer. See if fixed. If not then the WiFi chip or its connection to logic board are faulty and there is no fix.

  • My iPhone will not turn on, the screen is completely black. It will vibrate while plugged into a charger, but that is it. I have no idea what to do.

    I have no idea what to do please help me!

    Source: http://support.apple.com/kb/ts2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    Locate a Service location: https://locate.apple.com (choose your country in the top right)
    Call Apple for Mail-in Service (if available): http://support.apple.com/kb/he57
    Set up service on your own or check options: https://selfsolve.apple.com
    Questions about service and potential costs: http://www.apple.com/support/service/ (Choose your country after selecting your product)

  • IPhone 5s won't turn on. It just shut down and can't get it to come on

    I Have 5s and it was fully charged. I had one conversation and the next thing I go to use it and the screen is black. It won't turn on either

    Have you tried a soft-reset (i.e. a reboot) to see if that gets it to turn on ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo will hopefully  appear and it will boot up.

  • I just Replaced the screen in a iphone 4s for bluegrass cellular but now the screen just shows black?

    so i have a white iphone 4s i put a new screen in it but now the backlight comes on but its just a black screen any ideas what happened?

    Why in the world would you even attempt that? You could have had the entire phone replaced for $199 and maintained the balance of the warranty? Now, your only option is to pay full price for a new one.

  • My 5th generation iPod is not dead but won't turn on. Screen is completely black. What's going on?

    BEfire going to bed last night, my iPod was charged about 90% of the day. When I woke up, the screen continued to stay black. I put it on the charger all day and still nothing has changed. Please help

    Try resetting the device. This will not affect your data. With the device still plugged in, hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone should reboot.

  • My Ipod touch wont turn on and screen just flashes black?

    my ipod touch hasnt been working lately. I was at the beach and the battery died but we didnt have any chargers so i waited untill we got home to plug it in. When i did the ipod got really messed up and it would just turn off when i unplugged it. So i tried to restore it and when it started it said preparing ipod for restore and the screen would just turn off and start flashing a black screen. Ive tried regular and DFU restore but nothing works. Does anyone know how to fix this or if it is truely broken?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • When selecting the camera on 3gs the screen just goes black i can still take a photo using the top volume button but not with the screen please help

    hello there
    when selecting the camera on my 3gs the screen goes black and has no responce i can take a picture with the top volume button but cannot see it until i open photos
    please can anyone help
    thankyou andy

    Try closing the Camera app completely and see if it works properly when you re-open the app : from the home screen (i.e. not with the Camera app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Camera app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    If that doesn't work also do a reset (unless this is what you mean by powering off and restarting) : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Maybe you are looking for

  • Can i use home sharing when host computer is off

    does home sharing work if the host computer is turned off?

  • Add Previous Employement Information in Self-Service

    Hi, I have a requirement in which I need to Add previous employee information in Employee Self Service. The Employee could able to modify it. Can anyone help me with this. The version which I am using or R-12 Thanks Nitin Singh

  • Language restriction on Text Items.

    Hi, We are developing an application in Oracle 8i & Forms 6i for a Thailand based company. The users will enter data in English as well as Thai language. We have tested the forms that accepts both English & Thai characters in a single text item. The

  • Quicktime interrupted install

    I have been trying to install Quicktime for windows xp for 3 weeks. Everytime at the end of the install i get an error message that says The wizard was interrupted before Quick time could be completely installed please try again later. Does anyone kn

  • Can't seem to count, weird?

    The code is basic because I extracted information from a larger program so that I could play around with bits and pieces of the code to improve it. Anyways, I'm trying to count the buttons with numerical commands, however the second for loop which is