My iPhone 5 wouldn't sync

Hi, my iphone is connected to my pc and starting to sync. But the problem the iPhone always stuck at "Step 2 of 4/6" and the backup wouldn't continue anymore.
I would like to know, what's wrong and the most important thing, how to resolve this issue.
Thanks

Have you tried restarting both your computer and your device?
To restart the device, follow this procedure:
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

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IPhone won't sync when any account is logged in iTunes

As the title states, after I restored my iPhone 3G 8gb because it wouldn't sync with my computer I finally narrowed down the problem after many hours of troubleshooting to an account being logged into iTunes when the iPhone is trying to sync.
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Message was edited by: ekms

We have 2 iPhones and two computers, one Mac and a PC. We recently downloaded iTunes v9 and now iTunes cannot “see” either of our phones on either computer. I have contacted Apple by phone and spent over an hour trying to resolve this connection problem. The Apple rep suggested that the issue might be in the “dock” and recommended I take the phones to iPnone supplier. Incidentally I can charge the phones using the “dock” which suggests that the “dock” is not the issue.
The iPhone supplier connected one one phone to his Mac computer and it immediately connected to and “saw” the phone. Interestingly, the supplier was only running iTunes v8. The supplier suggested there was a “patch” for iPhone to operate with itunes v9. Is this correct and if so how do I get it.
So my problem is that I cannot ever get to the stage of "syncing".
I have also noted on several “chat” sites people have had problems with iPhone and iTunes v9 connectivity.
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Iphone does not sync with Yahoo Address Book

Hi My iPhone does not sync with Yahoo Address book. iTunes comes back with an error
"iTunes could not sync with Yahoo Address Book.Because an Internet connection not available"
This make no sense as I am conected to the internet. iTunes can acess the iTunes Store without a problem. I can also access the Web.
Any ideas?

I ran into this problem just within the past couple of weeks. I found someting on another discussion group on the net about someone with the same problem. They said that it was because one of their notes was too long.
I looked at my notes and wouldn't you know it, I created a couple of extra long notes a couple of weeks ago! I deleted them and I am able to sync without errors again. I didn't know there was a size limit for a note on the iphone.
PS. I have an iPhone 3GS, iOS 5.1.1, iTunes 10.6.3.25

My iPhone calendar stopped syncing with my Outlook calendar

I've tried resetting sync history, checking the calendar box for "replace information on this iPhone", deleting and reinstalling mail account, rebooting both the iPhone and PC. Help??

My iPhone 3G and Outlook sucessfully synched everything (contacts, calendar, mail accounts, bookmarks, notes) until V 3.0 of the phone software. Then calendar would not synch no matter what. After a couple of hours on the phone with an Apple rep we discovered that when a new user account was set-up in Windows (XP SP 3), and a new instance of Outlook (Office 2003) was opened in that account the Calendar in the new account would sync. However, when the calendar from the old account was imported into the new account (via .pst export / import), it still wouldn't sync. At that point the Apple rep had no more help to offer. After much offline troubleshooting on my own I found a solution that at least worked for me by the following steps:
1) create a new mail account through: Control Panel | Category View | User Accounts | Mail (Add a new account, don't copy the old one)
2) don't know whether this step is necessary, but since the "old" .pst file was 1997-02, I exported / imported it into a 2003 Personal Folders .pst file, and then replaced the .pst file on the "new" mail account with the "updated" .pst file from the "old" mail account.
3) opened the new mail account and exported all Calendar appointments into an Excel file
4) in Calendar view of Outlook selected: View | Arrange By | Current View | By Category, then did an Edit | Select All and deleted all appointments.
5) then using File | Import / Export, imported the Excel file of appointments into Calendar,
6) open iTunes, select Preferences | Devices and Reset Synch History
7) under Info select only the Calendar Sync option and the option to replace the Calendar information on the phone with the new Calendar.
The calendar now properly updates (several regualr updates have since been tried). One small annoyance (but preferable to not syncing) the recurring aspect of any appointment (not the appointment itself) is lost, along with any color formatting, but those are easily fixed up afterward.

Iphone won't sync some old or any new contacts with Yahoo contacts

Ok, here it goes:
I have the current 2.2 firmware, I have itunes 8.0 and all the minimum system requirements.
So, I sync my iphone, and all functions work except the following:
My iphone, when syncing, will not add some of my current yahoo contacts, and has stopped adding new contacts that have been added via my computer. There are no consistencies on why only these few will not update (such as they are all from one group, all missing emails, all without phone numbers, etc.). I tried deleting these contacts and after shutting down itunes and yahoo, I tried adding them again as new contacts. Still wont sync these contacts.
Any contacts that currently exsist in my iphone WILL update when I change the information on my computer, and use the advanced feature telling itunes to replace the contacts on the iphone with the info on this computer. New contacts, and these few exsisting contacts, however, will not get added to the iphone.
I reset the sync history.
I done't have any COM add-ins in my Outlook.
I tried setting up a new user acount in my Windows XP.
I uninstalled and reinstalled itunes.
After this, I tried switching from Yahoo contacts to Outlook contacts, just to see if those would work. The contacts from Outlook synced perfectly, but when I switched back to Yahoo, the contacts WERE EXACTLY THE SAME as they were before the switch.
I went to the Apple store and went to the "Genius" bar. He completely reset (aka erased) my iphone. I synced my iphone, but after two hours, I still had exactlty the same problem, and EXACTLTY THE SAME CONTACTS I had before the reset. Those same missing contacts were still missing.
Help.

K,
Guess everyone is at MacWorld...
But thankfully I did some more fiddling... lots of fiddling actually.
I found that if I updated a contact on my computer that was CURRENTLY in my iphone, that the contact would update in the iphone upon synching...
So, they ARE talking...
I kept looking for reasons as to WHY these contacts wouldn't update. Even if I deleted them, logged out, logged in and then re-imputed them.
FOUND IT.
All the contacts had birthdays entered in the Yahoo Contacts that did not have a year.
ex. June 18
So, I entered a random year (because I don't know the year that ALL my friends are born), and tried the sync again (using the "Advanced" feature of overwriting the iphone with the info on computer)...
ex. June 18 1987
WOW. They got added to my iphone.
There was one contact where the date year was missing from the anniversary. This also affected the sync, and was fixed when I added the year to the anniversary (which is weird since the iphone does not have anniversaries in the contact information).
I think I'll be writing some feedback now...

Old iPhone doesn't sync

Hi,
I have an oldish iPhone that appears unable to sync.
iPhone specs:
Version:     3.0.1 (7A400)
Model:       MB489X
Size:          7.1G
Computer:
Laptop i7 on Windows 7 (brand new)
I hadn't synced my phone for a long time - probably a year or two. A few months ago, I changed internet/phone companies from Telstra to Optus (Australia), hense my email address has also changed. I found my old log-in to iTunes (thank goodness). I recently also swapped my iPhone mobile carrier from Telstra to Optus and was told that I needed to sync and change carriers using iTunes. I went home, started my laptop in order to load iTunes and found that it had broken down (defunct video card - proof that somebody up there wasn't on my side that day!)
Anyway, a brand new laptop later loaded with Windows 7 (goodbye Vista - and STAY OUT!). Set up with internet, browser, email etc. Loaded iTunes and installed it. Initially my phone wouldn't sync (I think) because I wasn't logged in (something about it was already synced to another computer? Probably my old unworking one). Found my old password, so I thought "OK, now I'm cooking with gas". Not so.
The iPhone connected to the new system and was listed under the DEVICES and immediately came up with the message regarding new carrier information and I said yes to this (that was my main aim, having been without a mobile for about a week now). But when I clicked the "Sync"button it looks like it's going to sync with "Preparing to Sync, Step 1 of 1", but then doesn't. I tried this multiple times.
One thing, it does specify that an update is available for iPhone, version 4.2. When I click this, it warns that I should sync first. Perhaps this is the reason it won't sync? Catch 22 possibly? Is my iPhone software so old that it is no longer backward compatable with iTunes? Surely not...
I have not changed any defaults on iTunes etc. I also have no difficulty in the past syncing this iPhone.
Could anyone help with why this might be happening and how to fix it? Now that I have iTunes, I would like to have a backup as my phone is quite old now and is more likely to cark it on me without warning.

Might I also add that the options for syncing also appear to be one way. When I click to sync music and audiobooks, a message appears stating that if I accept this that all info on my phone will be replaced with that on my pc. There is nothing on my PC yet. I want the sync to occur the other way around - create a backup of my phone - not wipe it because there is nothing on iTunes yet. Note that it doesn't say that for photos.
What am I missing?

My ipod nano will no longer sync with itunes since i have purchased an iphone 4s and synced it with itunes.

My ipod nano will no longer sync with itunes since i purchased an iphone 4s and synced the phone with itunes. When I plug my ipod into my imac, it does not even read or recognize my ipod. What do i do?

Are you using the original cable that came with Nano and not your iPhone's cable? Have you worked through the troubleshooting in this Apple support document?
http://support.apple.com/kb/TS1410
B-rock

THE IPHONE CANNOT BE SYNCED BECAUSE THIS COMPUTER IS NO LONGER AUTHORIZED FOR PURCHASED ITEMS THAT ARE ON THIS PHONE

Hi I have a macbook pro (late 2011) running on Yosemite and an iPhone 5s running iOS 8.1.2 and I have never had a problem until tonight. I wanted to sync my iPhone to add mew music but upon syncing I keep getting a pop up message saying "THE IPHONE " " COULD NOT BE SYNCED BECAUSE THIS COMPUTER IS NO LONGER AUTHORIZED FOR PURCHASED ITEMS ON THIS PHONE" and tells me to go to the store tab on the top and to authorize this computer and every time I do it says computer is already authorized. I will also mention that my iTunes account is the only account that is used on my Mac and it is the only account I've used on my iPhone. Ive synced them plenty of time with no problems. I have never came across this message before and now my iPhone won't sync. I have been online for an hour now looking for solutions but I haven't found any that successfully worked. Ive rebooted both my Mac and iPhone with no success. ow for some reason when I plug my iPhone in it does not even charge but my Mac reads it and it shows up in the iTunes store so I tried syncing it again 1 more time snap it just gets stuck on step 1. I must also say state that is did successfully back up but absolutely will not sync. Can anybody please help me out without resetting my iPhone. Thanks

Thanks Gail but ive tried that as well as logging oht and back into my accounts on my iphone and mac but I still get that message. I actually found a solution by unckecking my synced music playlist and clicking sync to remove it and then reclicked on my playlist to sync and it actually synced notmally and I got all of my new songs so I wanted to test it again so I clicked on sync again and the message once again popped up until I did the un-syncing and re-syncing again. I guess I will keep doing that in the future even though its annoying but its better than resetting my iphone.

IPhone 5S Music syncing issues after 8.0.2

Hello,
I have been having irritating issues getting my iPhone 5S to sync my music library over after updating to 8.0.2.
I did a backup onto my laptop prior to updating, and went ahead with the new update. The first thing I noticed was after updating to 8.0.2 in order to sync again, iTunes prompted me that I was lacking 6GB of data on my phone to sync my library. I did not use my phone at all during the updating process so there's no way 6GB of data was magically written on it's storage drive. I could not figure out why in the world iTunes would tell me I needed to free up 6GB to sync the exact same music that was already there prior to. I went ahead and completely deleted my entire Music library from the phone, and tried to resync fresh. I still got the same message from iTunes. Believing in the program and going ahead and doing some spring cleaning, I ended up freeing a good amount of things off of my phone, applications, photos, messages, etc. to drop 6GB from the storage. I went ahead and synchronized my iPhone 5S with iTunes so I could get my music on my phone. It proceeded to go ahead and sync my roughly 1400 songs onto the iPhone. After it was complete, it showed I had an astounding 12GB of free space on my phone... I said to **** with it and just wanted to play my music. The phone seems to have all of my library that I chose to sync on my Music app. The problem is, when I go to play songs the music app will Skip over certain songs. I have not found any commonality between which songs it chooses to skip. It skips newly added songs, it skips old songs, it skips purchased songs, it skips songs downloaded from other sites. There seems to be no structure to which songs it's skipping. Another thing to note, whenever I connect my iPhone 5S to my iTunes and sync, I am Always able to sync something new onto the phone (around step 5 or 6 when it is completing the sync, it will mysteriously add some songs to the phone). Those songs are playable. Then I shuffle through my playlist, and Still the same problem remains, it has removed some songs and skips over them. It seems to Sync songs, and Delete songs... completely at random. This is bothering me and I'm not sure what to do, and am Very unsatisfied with the amount of bugs still left in the software. I wonder if others are having similar issues and maybe we can bring some light to this.
Thank You,
Andrew

Similar issue Andrew. After installing 8.0, the IOS deleted 225 songs from one of my playlists, and I'm still "recalling" songs that are no longer in my Music Library. Fortunately, although the playlist of 235 had only 6 songs left on it ( on my Mac), the Playlist was not erased from my I -Phone. I was able to recreate the Playlist on my Mac, using the intact playlist on my phone. When I synched however, I was back to square one. I went to the Apple store, and I had to reset the phone . We also downloaded IOS 8.02. They saved my playlist in the Cloud, deleted it from my Mac, then synched it. Lo and behold, the playlist I recreated on my Mac, synched to my I Phone. After the reset, I had like 11GB of free space. (Its been 5 days since the "reset" and the number of GBs fluctuates from day to day !!)
When I got home from the Apple store I spent after hours reinstalling all the apps, synchng the phone to the Bluetooth in my car ( you know the rest of the saga) , I purchased a song from I Tunes. I "drag and dropped" it into a Playlist, and synched. Didn't work. Song shows in "Recently Added", but the drag and drop feature doesn't work. Bottom line, I'm not willing to "reset" my phone every time I add a song ! I've tried any number of fixes posted to this support community, but none have worked for me.
Furthermore, it took me 3 hours to get the phone re-synched to the Bluetooth system in my car. However every time I connect to "Bluetooth Audio", the system needs to "find" and "reconnect to" my phone. If you ( or anyone else ) finds something that might work for both the music synch and /or the Bluetooth, I'd appreciate your input.
Thanks, Lorenzo

IPhone 4 not syncing music through iTunes

I just recently got the iPhone 4S and gave my iPhone 4 to my dad. We downloaded a new version of iTunes on his computer and he has music loaded from CDs that he has. When we tried to add music to the iPhone 4 by syncing it with iTunes the music doesn't load to the phone. When we look back at the playlist that we tried to sync, it has the small error logos next to each song. We tried syncing other playlists and got the same result. We synced apps successfully. What do we need to do to be able to successfully sync music from iTunes to the iPhone 4?

Welcome to  Discussions, loganmickel!
I don’t know what I could do to explain this issue any further. Don’t want to sound rude, so here’s a hint...

Iphone 5s not syncing to itunes

Hi I updated my iTunes last month and ever since then my iPhone 5s wont sync to my iTunes, I've tried my aunts phone which is the same as mine and it didn't sync either and then I tried my boyfriends iPhone 4 and it connected and synced. I have deleted iTunes and downloaded it again and still nothing. Please help me I want to add my new songs on my phone.

Hi louiseannee,
Welcome to the Apple Support Communities!
There are a couple of different steps I would suggest in your case. When you deleted iTunes did you delete all of its components in the correct order as well? If not, I would suggest deleting iTunes again along with the components and install fresh and test. Below are two articles for uninstalling iTunes correctly; use the correct article for the version of Windows that you have on your computer.
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/HT1925
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
If after reinstalling fresh the syncing issue continues, I suggest reading over the following article to make sure you sync settings are correct.
iOS: Syncing your data with iTunes
http://support.apple.com/kb/HT1386
Have a great day,
Joe

Iphone 4 not syncing to itunes

My iphone 4 will not sync to itunes. itunes recognizes it but when i sync, it will say that the syncing failed to start. Any advice?

I am having a problem with my iPhone 4 not syncing to iTunes in Win 7. It says "cannot read contents of iPhone, please click on restore to reset the iPhone to original factory setting."
I have tried many possible solutions but still the problem persists.
Including
1. Reinstalling iTunes
2. Power cycling my iPhone
3. Disengaging the iPhone automatic synchronization in iTunes
4. Deleting all previous iPhone sync backups
5. "Resetting the sync backups"
6. "Resetting the network settings" on my iPhone
FYI
1. Ironically, I am able to copy my pictures and videos from the iPhone using Windows Explorer.
2. All of the music was strangly deleted from my iPhone
3. The problem appears to have coincided when I installed iTunes 10 on August 31st.
4. At the time of that the problem surfaced, I had used almost all of the 32 GB of memory on my iPhone and was not able to take iPhone videos because of an error message that my "memory was full" [I have since deleted 5 GB of Apps from my iPhone and it currently says I have 4.5 GB of free space when it is shown in Windows Explorer].
5. The Hotspot feature on my iPhone abruptly stopped working around the same time that the problem surfaced. When I was last able to use the Hotspot feature, my iPhone indicated that there were actually 2 devices connected to my iPhone 4 Hotspot. But I have never given out my password, so possibly my iPhone was accessed by an unauthorized user.
How do I fix this "will not read contents of the iPhone issue?

Just got a new iphone and am syncing it with itunes, but it will not transfer my new music or voice memos. Help?

I just got a new iphone 3GS and was trying to sync it with my itunes information from my old phone. However, I keep getting multiple error messages and after the sync is complete, I find that everything has transferred except my purchased itunes music and voice memos (I record my class lectures). I am not sure what I can do to fix this. Any ideas?

The error messages are:
-"Attempting to copy to the disk 'My Iphone' failed. An unknown error occured (-69)."
-"The iphone 'My Iphone' cannot be synced because there is not enough free space to hold all the items in itunes library."
-"The iphone 'My Iphone' cannot be synced. An unknown error occured (13010)."

After downloading ios 7, my iphone 4 will sync but my music will not show up only itunes purchases will show up and be the only ones playing. the rest have a little red square next to them

Ive been having this problem ever since i upgraded to ios 7. I went to put new music on my iphone, and i synced my phone went to listen to my music and it either has a cloud next to it, a red square, or is there but clear and will not play. Seems that purchases from itunes are the only music that actually work. When i put my phone on shuffle, it continues to shuffle through my music until it finds a song that will actually play, which ends up being one of the purchased songs. I have a total of about 1300 songs, about 600 purchases and the rest just dont work. Please help me find what is wrong with this because it has been weeks and im going insane and really debating on switching over to a different phone brand like the new blackberry or s4, im done with apples ****.

Update - I found the iphoto cache deleted it. This did not work.... it still cannot find the photos. I then placed all the photos on my desktop and synced my phone to the folder. It found ALL the pictures on my desktop folder. I would still prefer to find a fix, so I can sync my photos to iPhoto....

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