My iPhone 5c freezes after deleting messages and then I can no longer receive them. Just shows a blank screen of a new message
Every time I try to delete my messages, I will delete and then restart the app or it won't work. When I restart the app, it takes me to an empty message screen and then will completely freeze. My phone will vibrate like I am receiving messages, but nothing shows up on my phone. Recovering the phone is not working, as the computer no longer recognizes the phone as a device.
Hey there hockeychic3,
If your Messages app is still behaving unexpectedly, then based on the symptoms you are describing I would troubleshoot the software by first quitting the running apps on the device:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
Let me know how that goes.
Thank you for using Apple Support Communities.
All the best,
Sterling
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Thanks for visiting Apple Support Communities.
You may want to use these steps to verify you have a good connection to the iTunes Store:
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http://support.apple.com/kb/ts1368
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