My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. Help
My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. HELP.
Hi there owain11,
It looks like that particular error may be realted to a hardware issue. Take a look at the article below for more information.
Resolve iOS update and restore errors
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
-Griff W.
Similar Messages
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IPhone keeps saying connect to iTunes but won't restore what should I do?
I bought a 5C and it was working fine, but needed an update and had the person I bought the phone off had their iCloud still on. I asked them for the password but as he didn't know me he said he didn't trust me so I looked online and it said to force it to restore I should put it in DFU mode then plug it in to iTunes and it will restore. Now it just displays a iTunes logo (in red) and a lightning cable and arrow. Basically telling me to plug the phone into iTunes but i do and it won't restore, i try to restore it and it says error 1, 3,18 or 2006. SOMEONE PLEASE HELP! What should I do?
Hello jxshurobinson,
I'm sorry to hear you are having issues with your iPhone. If you are having issues restoring your iPhone and are just seeing the Connect to iTunes screen, you may find the following articles helpful:
Resolve iOS update and restore errors in iTunes - Apple Support
Resolve iOS update and restore errors - Apple Support
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Also, from your description, it sounds like the phone may have still been Activation Locked to the previous owner's account. If that is the case, you may also find this article useful:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
Sincerely,
- Brenden -
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Place the device in DFU mode and restore.
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Hi there,
You may find the troubleshooting steps in the article below helpful.
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http://support.apple.com/kb/HT1808
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Hi habeebhs,
Thank you for using Apple Support Communities.
To troubleshoot getting the error code "0xE8000003" when you connect your iPhone to iTunes on your Windows PC, please follow the steps in the support article linked to below.
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Cheers,
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hello there im having trouble with my iphone it says connect to itunes but it wont show up on devices this is after i dun an update because upto then my phone was fine cud u help ?
Hello aucksy,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Have a nice day,
Mario -
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You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
This will tell you how to restore
http://support.apple.com/kb/HT1414
You will probably need to use recovery mode
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after perusing other subjects with playback issues:
this is the fix:
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Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
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still rocking first gen iphone!
On syncs it would say, back ups failed. Regardless, it would still allow me to sync. So i decided to restore to see if i can fix the backup errors. ITunes restored the device to iOS 3.1.3.
ITunes sees it and looks like it is syncing but then i get 2 errors, unable to backup, unable to sync. Phone just says "Connect to iTunes".
is it toast?Did you try to remove the latest backup from the list in iTunes/Settings/Devices if you're on a Mac or iTunes/Edit/Preferences/Devices in Windows?
Make sure to copy the backup folder to a safe place before you start, it is located here:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
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iOS: Device disabled after entering wrong passcode - Support - Apple
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Ipod touch G4. Daughter turned it off and restarted it and now it just says connect to itunes. When I do it isn't recognized but shows its charging. I've tried different usb cords and a different computer, also tried restarting the Apple Mobile device as it tells me in help forum. Any help is appreciated.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Try on another computer -
IPhone stuck in 'connect to iTunes mode' and can't restore via iTunes!!!
IInstalled new update last night. Then crashed and won't turn on, says connect to iTunes. I have tried to update and restore about 20 times but every time it says halfway through 'the iPhone could not be restored. An unknown error occurred (3) I have done a hard reset about 30 times on the phone tried updating via computer, doesn't let me do that. Doesn't let me restore. I've turned computer on/off reinstalled iTunes. Reinstalled the new software of 8.1.3 or whatever. And now I stand to lose everything!!! What more can I do!! I'm in UAE. And there's no official Apple shops!! I'm soo annoyed and spent hours trying to fix it, I have had every single iPhone and am very competent in the use of them.. Right now I'm on my iPhone 6+ which has the update and it was fine.. Please someone help me, if possible!!
yes, just to say a big thank you to Apple ...realizing today while browsing these forums that I haven't been the only one. Happened to me when I updated from 8.1.2 to 8.1.3 OTA... device (iPhone 4s) stuck in recovery mode ... how nice, this has never ever happened to me after years of using iOS, whether I updated OTA or via iTunes, never. I was then delighted to experience the restore process ... wasted hours doing that thanks again ! (I have many apps and a big backup so...). Seriously, this is unacceptable.
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Our IPhones will not conncect to itunes so we cant update and sync phones. Does anyone have suggestions. Its like itunes doesnt recognize our devices.
Choose your computer platform below:
iOS: Device not recognized in iTunes for Windows
iOS: Device not recognized in iTunes for Mac OS X
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